Provide temporary WP Dashboard access to your site to check translations of theme, WooCommerce plugin and XStore core.
Regards
Olga Barlow
Participant
April 24, 2020 at 06:48
Hello,
1. Start the code with <a href=" "></a>.
2. Enter the phone number between the quotes. Do not separate any number with a dash. If you do so, it may not work. Insert tel: before the number.
3. Add text for the phone number. Enter it between><.
The code should look like this: <a href="tel:+62896706255135">Call me at +62-896-7062-55135</a>
Regards
Olga Barlow
Participant
April 24, 2020 at 06:43
Hello,
Go to Theme Options > Import/Export and download export file. Activate child theme and go to the same place to import your options using mentioned file.
Regards
Olga Barlow
Participant
April 24, 2020 at 06:41
Hello,
Ok. Provide us with WP Dashboard access if it doesn’t help.
Regards
Olga Barlow
Participant
April 23, 2020 at 20:29
Not at all.
Regards
Olga Barlow
Participant
April 23, 2020 at 20:27
Hello,
We will remove third-party translations of the included modules in the next plugin update. Folders you mentioned are required, it’s additional module of our plugin.
Just create a translation for the XStore Core plugin as I showed you at the screenshot.
Regards
Olga Barlow
Participant
April 23, 2020 at 20:24
Hello,
Got it. Add the following code to Theme Options > Custom CSS
I think you need to contact your hosting provider. Looks something is not ok with server settings (probably max input vars limit). Errors are not related to theme files.
Regards
Olga Barlow
Participant
April 23, 2020 at 20:01
Hello,
Add the following code to Theme Options > Custom CSS
.header .et-search-result {
display: none;
}
Regards
Olga Barlow
Participant
April 23, 2020 at 19:57
You are welcome.
Regards
Olga Barlow
Participant
April 23, 2020 at 19:55
Hello,
Check the server error log. What errors di you have there?
Regards
Olga Barlow
Participant
April 23, 2020 at 19:54
Hello,
Nope, you don’t need these files. Creat translation for the XStore Core at the very top http://prntscr.com/s4tm8j
Regards
Olga Barlow
Participant
April 23, 2020 at 19:50
Hello,
Provide us with WP Dashboard access to check.
Regards
Olga Barlow
Participant
April 23, 2020 at 19:42
Hello,
I’m not sir, I’m madam.
Can you provide us with link to plugin that you use?
Regards
Olga Barlow
Participant
April 23, 2020 at 19:37
Hello,
2) Can’t you find the background image option to upload your image for the row? I checked your page and see that you even did not try to upload bg image and follow my video link https://gyazo.com/deed58430f6e4f7bdc0f6f7febf02339
Please, watch the video tutorial on how to use WPBakery page builder https://youtu.be/MXQKH66M3Wk
Provide me screenshot of the gap that you want to remove.
3) Have you tried to move the whole carousel element (1) http://prntscr.com/s4tbx6 or just one single image(2)? And why don’t you add the bg color for the row with the carousel (3) instead of moving it to another row with bg?
Regards
Olga Barlow
Participant
April 23, 2020 at 19:24
Hello,
http://prntscr.com/s4t3zu What’s this? It’s not the XStore core translation file. XStore core translation file should have title xstore-core-el.po. Where did you get the file from the screenshot and why did you place it to store core translation folder?
Provide us with WP Dashboard access to get help with installation of the correct translation for the XStore core plugin.
Edit header using header builder, find the Newsletter element inside your header and delete it.
Regards
Olga Barlow
Participant
April 23, 2020 at 19:20
Hello,
It’s because home page uses multiple header to get header overlap effect for the home page only https://gyazo.com/e89fef757922b69a7235dda44d537851 Watch video tutorial about multiple headers https://youtu.be/BpeXfzNwkOc It’s used to create the header with different settings than for other pages (overlap effect in our case).
Regards
Olga Barlow
Participant
April 23, 2020 at 19:16
Hello,
Loco Translate > Plugins > XStore core plugin > find mentioned string and translate it.
Regards
Olga Barlow
Participant
April 23, 2020 at 19:14
Hello,
Yes, you can submit refund request here https://themeforest.net/refund_requests/new
But keep in mind that you get the same issue with any theme with demo content or if you plan to use WooCommerce. You can enable the default WP theme Storefront for example and try to import default WooCommerce products using Tools > Import > WordPress. You also get the error. So, you will need to either create content from scratch or enable that extension.
Sometimes issues that you describe are related to CDN, that’s strange. Could you provide us screenshot of the problem with our demo? Where are you from? We made some changes on our demo, so if it works for you then we will be able to understand the reason of the problem on your site.
Regards
Olga Barlow
Participant
April 23, 2020 at 18:35
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
April 23, 2020 at 18:23
Hello,
Probably you are using the centered type of the menu. This type uses Ajax to display menu content and time of the delay depends on your server response time and optimized DB structure https://gyazo.com/2050fabd9b8d1afb8ac69b9ef0434b95 Compare to our demo results https://gyazo.com/1fe95807ac31e9e3f57b46a12a15c250
So, either change the mobile menu type to left (it uses simple CSS to show/hide menu) or reduce the server response time.
Regards
Olga Barlow
Participant
April 23, 2020 at 17:58
Hello,
Provide us with WP Dashboard access or screenshot of the error.
Regards
Olga Barlow
Participant
April 23, 2020 at 17:35
Hello,
1) Compare code you provided in private content area and our code http://prntscr.com/s4r6mc Don’t you see the missing shortcode attributes? Icons were one per line because you added shortcode to text area instead of the Raw HTML if you want to use HTML code http://prntscr.com/s4r814
Anyway, I have rebuilt the page using WPBakery elements and put custom classes for the section and rows https://gyazo.com/4617299626cf2b19a566ad728a639129
3) Yes, sure, why not? Just drag and drop the carousel element to previous row https://gyazo.com/9976533ad3e130fcce8b87cea380bcf2 Also, you can manage any row bg color using the Design tab in the Row Settings.
Update theme to version 6.3.1 and XStore core plugin to version 2.3.1 using FTP. It looks that you updated only theme or only plugin and versions are not compatible.
