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Viewing 30 posts - 17,761 through 17,790 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2020 at 14:56

    Hello,

    1) Provide us with WP Dashboard access to your site because I don’t see the mentioned issue with the mentioned heading. Maybe that was some custom CSS or browser cache.

    2) Use the paddings to limit the width of the banner content http://prntscr.com/s6sgk5

    3) Either add padding/margin for both right and left or use WPBakery Responsive module https://gyazo.com/f33a5fb2007578369a433176cad8d47d and set padding 0 for the mobile device http://prntscr.com/s6sldh

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2020 at 10:30

    Hello,

    Fixed. Try now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2020 at 10:27

    Hello,

    I think you need to solve the issue with the sidebar with the plugin author because problem is not related to some compatibility, they just use code to remove sidebar https://prnt.sc/s5pkau Don’t know why they do this but it’s fact. So, contact them to clarify why do they remove the sidebar on the shop page and fix it.
    We can’t remove that code from our side because you will get it again once update plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2020 at 09:30

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 27, 2020 at 07:46

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 26, 2020 at 13:54

    Hello,

    Provide us with FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 26, 2020 at 11:56

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 26, 2020 at 11:28

    Hello,

    Update both: Royal theme and Royal Core plugin from Dashboard > Updates or using FTP. There are no other special things you need to do. You had a problem with the last update because your theme was too old, we moved from Option Tree framework to Redux and few files were overwritten in your child theme. Always do the backup before theme and core plugin update. If you need our help with this just submit a topic.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2020 at 15:38

    Hello,

    Provide us with temporary WP Dashboard and FTP access to your site. We’ll take a look and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2020 at 15:35

    Hello,

    Probably issue is related to server. Mail server errors would show the reason of the problem. I think hosting support should help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2020 at 15:32

    Hello,

    You can find the custom code in the child theme style.css (Appearance > Edit Themes). If you use the same element on the another site it will work for that site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 13:48

    Hello,

    Glad to hear that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 12:14

    Hello,

    Truly saying I’m not sure that understand your task to the theme support team. I think you are talking about design side, not about technical support. But we don’t provide design service. We are able to help you with existing theme settings, explain which element to use to create something from your mockup but you should already have design.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 12:08

    Hello,

    Footer text color scheme was a reason of your problem. It was light https://gyazo.com/bae432c111a025b8f342bc49c7ce74d5 and you had white text on white bg. Changed to dark. Check the site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 12:05

    Hello,

    Did you place the custom tab from Theme Options? Could you, please, provide us with temporary WP Dashabrod access to check and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 12:04

    Hello,

    You are welcome. You too!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 12:03

    Hello,

    Check this topic and try solution mentioned there https://community.bitnami.com/t/error-500-on-aws-wordpress-using-elementor/63135 Maybe it helps you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 12:00

    Hello,

    Thank you for understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 11:59

    Hello,

    Done. Check now and create your massage products. Add the category to show only massage products http://prntscr.com/s567o0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 11:53

    Hello,

    Check now. I have added widget to widget area http://prntscr.com/s563dj and added widget area to the connection block after the cart http://prntscr.com/s563w7

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 11:33

    Hello,

    Oh, sorry, I missed that question.
    Add

    .place-order.wgm-place-order input[type="button"] {
        max-width: 285px;
        height: 39px;
    }
    .wgm-second-checkout .form-row.place-order input[type="submit"] {
        float: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 11:23

    Hello,

    Nothing. I have made everything using theme settings and just removed files that were overwritten before.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 11:20

    Hello,

    Problem is related to SG Optimizer plugin. It looks that plugin blocks files or something and customizer does not work. Try to disable caching and optimization for the admin user in plugin settings or disable plugin while editing site using the customizer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 11:11

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 11:10

    Hello,

    In this case, you need to use the additional plugin to make your site multilingual: WPML or Polylang, or qTranslate or similar https://colorlib.com/wp/wordpress-multilingual-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 11:08

    Hello,

    Add the following custom classes to your element http://prntscr.com/s55acq

    sidebar first-category-closed m0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 11:06

    Hello,

    Add the mentioned code to page custom CSS http://prntscr.com/s5599x . Maybe you overwrote my changes of your home page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 10:41

    Hello,

    What styles do you want to change? We added our code to child theme style.css. You can add your code to change styles to child theme style.css too. Or use the Yellow Pencil plugin to edit styles if you don’t have CSS skills (Appearance > Install plugins).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 08:19

    Hello,

    Can you tell me how you did that?

    I’m trying to explain this during last 3 messages but seems you just skip my answers. Did you follow the link and watch my small video how to edit the row? https://gyazo.com/deed58430f6e4f7bdc0f6f7febf02339 Do you know where the Row settings are? Did you watch at least one video tutorial on how to use WPBakery page editor and how to edit content using it, how to add bg color for the element etc? https://youtu.be/MXQKH66M3Wk Your questions tell that you don’t. Look, I can’t explain to you how to create something if you even don’t want to check the tutorials we provide.

    To add the bg image for the row:
    Step 1: Watch my video https://gyazo.com/deed58430f6e4f7bdc0f6f7febf02339
    Step 2: Edit the Row settings
    Step 3: press the + button to add row bg image
    Step 4: choose the image you want to apply for the background
    Step 5: save settings and update page.

    It seems the content is photoshopped inside image

    Don’t you see that text is not photoshopped and placed in your content http://prntscr.com/s527mt

    I watched the static block video and still having trouble

    Watch a few times at big display, change the video speed to 0.5 to get all the details, follow the video tutorial step by step and you’ll get the mega menu. Besides, example of the mega menu static block is already created in the Blocks list http://prntscr.com/s52984 and you just need to edit it according to your needs and apply for the menu.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2020 at 06:57

    Hello,

    Don’t think that there is such way. You can only try to display empty stars if product does not have rating by additional customisation if you have PHP skills.

    Regards

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Viewing 30 posts - 17,761 through 17,790 (of 30,337 total)
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