Provide us with WP Dashboard access or screenshot of the error.
Regards
Olga Barlow
Participant
April 23, 2020 at 17:35
Hello,
1) Compare code you provided in private content area and our code http://prntscr.com/s4r6mc Don’t you see the missing shortcode attributes? Icons were one per line because you added shortcode to text area instead of the Raw HTML if you want to use HTML code http://prntscr.com/s4r814
Anyway, I have rebuilt the page using WPBakery elements and put custom classes for the section and rows https://gyazo.com/4617299626cf2b19a566ad728a639129
3) Yes, sure, why not? Just drag and drop the carousel element to previous row https://gyazo.com/9976533ad3e130fcce8b87cea380bcf2 Also, you can manage any row bg color using the Design tab in the Row Settings.
Update theme to version 6.3.1 and XStore core plugin to version 2.3.1 using FTP. It looks that you updated only theme or only plugin and versions are not compatible.
Yes, I understand. I’m going to do everything I can.
Regards
Olga Barlow
Participant
April 23, 2020 at 16:28
Hello,
Ok, we understand you. Go to Theme Options > WooCommerce > Shop > Shop page layout > Product Added Notification > On, it will add the small notification instead of opening the mini-cart.
Regards
Olga Barlow
Participant
April 23, 2020 at 13:12
Hello,
Our developers stacked with a few critical theme issues and can’t move on with developing the brands API before fix of these issues. We are ready to give you refund because we can’t speed up the process, we are not a very big company and we don’t have tens of developers to work with different directions of the theme developments. So, our resources are limited a little bit at this time. We do our best but unfortunately. We will create API but can’t tell you when.
Regards
Olga Barlow
Participant
April 23, 2020 at 13:06
Hello,
Did you edit the child theme style.css? Some code was missing, strange. Check now.
Regards
Olga Barlow
Participant
April 23, 2020 at 13:01
Hello,
In the way you created content inside the border – nope, then use shortcode [follow target="_blank" twitter="https://twitter.com/shoparzo" instagram="https:/www.instagram.com/shoparzo.com/" facebook="https:www.facebook.com/shoparzo.com/" pinterest="https://www.pinterest.com/shoparzo/" tumblr="https://shoparzo.tumblr.com/"]
I suppose you need to study what shortcode is and what is shortcode attributes. Because you mixed all in together in the code that you tried to use.
I have taken a closer look at your site and unfortunately php-dom extension is required if you want to use WooCommerce http://prntscr.com/s4lvk6 , Massive Addons and import demo content because demo contents are XML files and DOM extension allows you to operate on XML documents through the DOM API with PHP.
So, would recommend you to find hosting that supports this option if you want to build the WooCommerce site.
Regards
Olga Barlow
Participant
April 23, 2020 at 12:21
Hello,
Problem was caused by Flying Images by WP Speed Matters plugin. I disabled the plugin and slider image is ok. Contact plugin author to fix the issue if you want to use it, it seems that plugin changes the image source to incorrect.
Regards
Olga Barlow
Participant
April 23, 2020 at 12:15
Hello,
I have passed your issue to our developers. They will take a look and once I got a solution I’ll inform you.
Regards
Olga Barlow
Participant
April 23, 2020 at 12:15
Hello,
I have passed your issue to our developers. They will take a look and once I got a solution I’ll inform you.
Regards
Olga Barlow
Participant
April 23, 2020 at 12:11
Hello,
1) We would recommend you to try and choose one of another cache plugins like W3 Total cache, Hummingbird or WPRoket. They display better optimization results than WP Fastest Cache that you used.
2) Login to your CDN account http://prntscr.com/s4l163 to allow clearing of the CDN cache from admin panel. It looks that you CDN cached a number of old images and still loads them while testing your page.
If you need advanced help with site optimization you can submit the request to WPKraken, they have optimization experts because individual site optimization is outside the scope of our support and we can help only with the general tips.
Regards
Olga Barlow
Participant
April 23, 2020 at 10:30
Hello,
You asked us about get_refreshed_fragments (AJAX request generated by WooCommerce to dynamically update the content of the cart) and told that it slows down your site. I provided links to articles that explain what the cart fragments is and how to disable it if you don’t want to have it. Read them, please, to sort out. Also, I warned you that if you disable cart fragments then you need to disable counters at the cart/wishlist icons and maybe mini-cart/mini-wishlist dropdowns because probably they won’t work correctly without refreshing fragments. Sorry but I don’t know how to explain better. You may google more about get_refreshed_fragments to find other articles that explain to you more details about get_refreshed_fragments if my explanation is not clear for you. This is not our theme Ajax request, it’s also WooCommerce plugin Ajax request.
Regards
Olga Barlow
Participant
April 23, 2020 at 10:16
Hello,
1) Unfortunately, we don’t work with the remove access.
3) Go to Theme Options > Custom CSS and check if you don’t have any custom code there related to buttons color, because it seems that you have.
4) It seems some files are missing. Either you did not install all the files of the XStore core plugin or your server has some permission limits. Try to remove XStore core plugin and install it again from Appearance > Install plugins.
Regards
Olga Barlow
Participant
April 23, 2020 at 10:07
Hello,
You can use 1 license for the 1 dev site and 1 production site, no matter if it’s located in subfolder or subdomain.
Regards
Olga Barlow
Participant
April 23, 2020 at 10:05
Hello,
Sorry for the delay in answering. Some glitch of forum system hid a number of topics and we got them just now.
As I can see you find the way to solve all the questions, right? Do you need any other help?
I found that you did not install Wishlist plugin http://prntscr.com/s4irpw So, we would recommend you either install plugin (Appearance > Install plugins) or edit the header connection block and remove wishlist element http://prntscr.com/s4iv2v .
Regards
Olga Barlow
Participant
April 23, 2020 at 09:57
Hello,
Does this code work with the default WooCommerce theme – Storefront? Additional customization is not included in our basic support. If you need help with additional customization you can submit customization request here.
Regards
Olga Barlow
Participant
April 23, 2020 at 09:39
Hello,
Problem was caused by third-party plugin – Email Verification / SMS verification / Mobile Verification, once plugin is disabled translation works fine. Contact plugin author to get help with translation of that field
If you face any other missing translations make sure that all the third-party plugins that include missing strings are translated.
Regards
Olga Barlow
Participant
April 23, 2020 at 08:36
Hello,
There are a lot of plugis for these purposes, for example https://wordpress.org/plugins/disable-cart-fragments/ , and you may choose the one that suits your needs most of all.
But if you disable cart fragments then we would not recommend you using number of products in your cart for the cart/wishlist icons http://prntscr.com/s4h1gy because you will have a problem with count there.
Regards
Olga Barlow
Participant
April 22, 2020 at 20:18
You are welcome.
Regards
Olga Barlow
Participant
April 22, 2020 at 20:17
Hello,
Provide us with WP Dashabord access to your site to check your translation. Did you install Loco translate plugin and created translation for XStore core plugin?
Regards
Olga Barlow
Participant
April 22, 2020 at 20:16
You are welcome.
Regards
Olga Barlow
Participant
April 22, 2020 at 20:15
Hello,
Sorry, but our user has the limited access and I don’t see Theme Options, Plugins, parent theme etc http://prntscr.com/s470zq
Change the permission of our user to allow access to these items.
