Forgot password feature doesn’t send email to users

This topic has 8 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

  • Avatar: manjii
    manjii
    Participant
    April 25, 2020 at 11:42

    Hi,
    user having issue with forgot password feature doesn’t send email to users.

    i’ve tested using smtp mail to do testing send email and it works fine.

    regards,
    Hwang

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2020 at 13:35

    Hello,

    This is default WooCommerce option. Do you have this issue with our theme only or problem persists with default WooCommerce theme too?

    Regards

    Avatar: manjii
    manjii
    Participant
    April 25, 2020 at 13:38

    Hi,

    Just the Forgot password feature having this issue, order email all can be receives.

    regards,
    Hwang

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2020 at 14:02

    Hello,

    Do you have this issue with our theme only or problem persists with default WooCommerce theme (Storefront) too? If the problem is independent of the theme, contact the support of WC plugin.

    Regards

    Avatar: manjii
    manjii
    Participant
    April 25, 2020 at 14:17

    Hi,

    im not sure, even i try use my account in wp-admin url to test also couldn’t receives password reset email? at the moment im asking my server support to find out the issue. will contact you back if they couldnt solve the issue.

    regards,
    Hwang

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 25, 2020 at 15:35

    Hello,

    Probably issue is related to server. Mail server errors would show the reason of the problem. I think hosting support should help.

    Regards

    Avatar: manjii
    manjii
    Participant
    April 26, 2020 at 10:18

    Hi,

    Just found out is due to Mail SMTP plugin that having conflict. once i deactivate, it works well now.

    regards,
    Hwang

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2020 at 10:32

    Hello,

    Thanks for letting us know.

    Regards

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