Could you create staging website (full copy of the existing) to update theme there first and check the problem? Once we fix the issue you’ll be able to update production.
1) I can’t log in anymore using the credentials that you provided. Please, provide us with correct access to your WP Dashboard to allow us to check the product settings. Did you upload the image for the variation http://prntscr.com/sjq9t8
2) Provide us with FTP access to check the problem with the gallery image in more detail.
Regards
Olga Barlow
Participant
May 19, 2020 at 15:22
Hello,
That row was created using Massive Addons element – Interactive image https://massive.mpcthemes.net/interactive-image/
That element of Massive Addons plugin does not have responsive settings and does not look nice at our opinion for the mobile device, that’s why we have hidden the hotspot elements for the mobile using custom class http://prntscr.com/sjq1bf You can remove it if you prefer to show the spots for the mobile device.
Regards
Olga Barlow
Participant
May 19, 2020 at 15:05
Hello,
1) Shop page and Product category pages are archive pages of the WooCommerce plugin https://docs.woocommerce.com/document/woocommerce-pages/#section-3 Product category page inherits the shop page styles. In our theme you can find options for the shop page layout in Theme Options > WooCommerce > Shop > Shop page layout.
Also, we would suggest you to change the permalinks type from plain to post name http://prntscr.com/sjpn2t
2) You can find the product category in the Products > Categories > edit the category.
Regards
Olga Barlow
Participant
May 19, 2020 at 14:27
Hello,
It seems that WooCommerce plugin was not moved correctly and generated js error that caused problem with the Customizer scripts. I have reinstalled the WooCommerce plugin. Check now.
Regards
Olga Barlow
Participant
May 19, 2020 at 14:03
Hello,
Shop page is WooCommerce archive page that does not have any content. WooCommerce displays product there automatically, it’s not in the page content. You can’t edit the products on the shop page using the Elementor. If you want to change the layout of the shop page use theme options: Theme Options > WooCommerce .
Regards
Olga Barlow
Participant
May 19, 2020 at 14:01
Hello,
I have explained in the very first message that simple custom code won’t work for the input field inside the iframe. That answer was given by the third-party person, not by the plugin author. If you use the third-party plugin to implement the payment method or any other feature you need to contact plugin author to change things related to their plugin. Besides, if you read the answer that you posted http://prntscr.com/sjo6vt you know that plugin developers should change this, not theme author because we are not able to customize plugin files.
Please, solve this issue with the plugin author or find another plugin that does not have this issue.
Regards
Olga Barlow
Participant
May 19, 2020 at 13:49
Hello,
Ok. You can close the topic using close button at the end of the topic or hovering the topic title in the sidebar.
We can’t include that solution to our update because it may vary depending on the design and structure of the clients’ site. So, it’s not a universal solution. Please, try to code first, clear the cache and then let me know.
Actually, I have already added the code to the http://onthecornermanila.com/dev2/ as I mentioned in the previous topic. I don’t see mentioned issue with the sticky header on that site if you are logged in.
Sorry, did you check the registration? I posted the message that we fixed the issue. Do you still have it?
Regards
Olga Barlow
Participant
May 19, 2020 at 13:38
Hello,
Sent to your registration email.
Regards
Olga Barlow
Participant
May 19, 2020 at 13:33
Hello,
1) In this case, we would recommend you to upload size guide image for the necessary products http://prntscr.com/sjnjme instead of using the global option at Theme Options > Single product > Single product layout.
2) Add the following code to Theme Options > Custom CSS
.product_meta .sku_wrapper {
display: none;
}
Regards
Olga Barlow
Participant
May 19, 2020 at 12:38
Hello,
1) Never edit the parent theme files because you will lose your changes after theme update. In case you want to edit any styles that could not be changed via theme options use the child theme and child theme style.css to overwrite the styles https://www.8theme.com/documentation/docs/child-theme/ .
2) Go to Theme Options > Styling > change the border-radius for the light buttons type http://prntscr.com/sjmdxr
Go to Theme Options > WooCommerce > Shop > Shop page layout > disable Masonry layout for your shop.
Regards
Olga Barlow
Participant
May 19, 2020 at 12:21
Hello,
I have checked your site using mobile device and don’t see issue with the double click. I’m able to open the product category https://gyazo.com/f6c6e1baf20eccf21d4dfa9700c48498 or product https://gyazo.com/c04b0976fa10d66bdb58d561e2fc6b9c from one click.
If I use wifi your site is fast on mobile device as you can see from my videos. But we would recommend you to optimize images to reduce the page size, for example I have tested images from your home page http://prntscr.com/sjlxfl You can save a lot using optimized images, try https://tinypng.com/ service for example, it gives good results.
Also, you may try other cache plugins and test speed results with other cache plugins because the one you use seems does not help to optimize some settings very well http://prntscr.com/sjlzra
If you need advanced help with personal site optimization contact WPKraken team. Our support team does not include personal optimization experts because it’s outside the scope of our support.
Regards
Olga Barlow
Participant
May 19, 2020 at 12:04
Hello,
I have provided you screenshot of the code http://prntscr.com/sj1tpi , you can find it in the Theme Options > Custom CSS.
Regards
Olga Barlow
Participant
May 19, 2020 at 12:02
Hello,
Looks that is was some glitch. I have disabled and re-enabled the variation swatches and they appeared in the attribute settings. Try now.
Regards
Olga Barlow
Participant
May 19, 2020 at 11:37
Hello,
Provide us with FTP access to your site to proceed with the theme update.
Regards
Olga Barlow
Participant
May 19, 2020 at 11:31
Hello,
Use Loco Translate plugin to translate theme http://prntscr.com/sjkvek
It will allow you to translate theme and WooPress core plugin directly from the Dashboard and also system will generate translation files automatically using pot file that comes with theme and core plugin.
If you still don’t understand how to create translation using loco translate then provide us with WP Dashboard access and we’ll make screenshots for you from your Dashboard to explain more detailed.
We were able to fix the slider height but it seems that the Transposh Translation Filter plugin causes error in console http://prntscr.com/sjkqim and it breaks the slider. So, I have disabled plugin. Check the slider and let me know if this is ok for you. Also, contact plugin author to fix the mentioned errors to use the plugin in the future.
Regards
Olga Barlow
Participant
May 19, 2020 at 09:51
Hello,
What exactly was changed at these pages? I compared the copy of your site before the update and after and did not find critical changes. We have reduced the menu items padings to show them all in one line http://prntscr.com/sjinlb If you want I can increase the padding to get them back into 2 lines.
Also, I have replaced the default product categories element on the home page by our element because default element displays 6 items per row and product categories titles were difficult to read.
What was the difference in your footer before the update?
