Forum Replies Created

Viewing 30 posts - 17,131 through 17,160 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2020 at 09:41

    Hello,

    You’ll be able to do this with the simple pages but the archive pages like blog categories, product categories and also posts, products do not allow to add the simple text before the page content. And if you want to add option to add custom content before the default layout you can do this only by additional customization if you have PHP skills or hire the developer because our basic support does not include additional customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2020 at 09:12

    Hello, @antoninarobak

    Sorry, don’t understand your message. How can I help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2020 at 09:06

    Hello,
    Those buttons are share buttons. If you don’t want to have share buttons on the single product you can disable them from Theme Options > Single products > Show share buttons > off.
    If you want to show something else at that place you can use WooCommerce visual hooks https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/ and using child theme make the changes you need if you have PHP skills.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2020 at 08:57

    Hello,

    What FTP host should we use? Because I tried your domain and it does not work http://prntscr.com/sjhk6c
    Please, check the username and password and also tell me correct FTP host.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2020 at 08:44

    Hello,

    I have checked your site using mobile device and don’t see the mentioned issue on the home page http://prntscr.com/sjhb7w Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2020 at 08:35

    Hello,

    Check now. We were able to fix issues without FTP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2020 at 00:41

    Hello,

    Are you talking about popup login form, right? Could you, please, provide us with FTP access to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2020 at 00:32

    Hello,

    That banner is not the part of the header, it’s the page content. Go to pages > edit the Front page > provide me screenshot of the top part of your front page to find out what element you used there. I can’t check your site because of the maintenance mode. So, either provide temporary WP Dashboard access to check or screenshot of the page content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2020 at 00:28

    Hello,

    Press the backend editor button http://prntscr.com/sjaqxq

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2020 at 00:25

    Hello,

    1) I have enabled the Storefront theme and price looks the same with Storefront and XStore https://gyazo.com/359828bb02fafc5a2a0cf88d75e9571b
    2) It’s related to your tax settings http://prntscr.com/sjaosv Once I choose “No” then you’ll see the same price on the frontend as the backend price https://gyazo.com/914f3ac1c619bc164b0d91e31fd7e0d4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2020 at 00:17

    Hello,

    This template is not free template because it’s built using Slicey Add-on http://prntscr.com/sjaker All the Add-ons are available only for Revolution slider customers with the personal license https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380 they are not available for bundled version, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2020 at 00:12

    Hello,

    Yes, we can plan it on Wednesday, for example. Will that be ok for you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2020 at 00:09

    Hello,

    When we visit the first link we get Forbidden error http://prntscr.com/sjai3m Contact your hosting provider to fix Forbidden error, it’s not related to the theme but to server settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2020 at 00:07

    Hello,

    We are theme support and we are responsible for files located in theme folder. wp-includes is the core folder of WordPress, why are you looking for any files there?

    What area? Do you want to replace the image by slider? http://prntscr.com/sjagst You can use Revolution slider for these purposes (Appearance > Install plugins > install Revolution slider). Here you can find slider docs https://www.themepunch.com/support-center/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 23:54

    Hello,

    Go to Theme Options > WooCommerce > Shop > Shop page layout > set 3 products per row for the product category page http://prntscr.com/sjaaw0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 23:49

    Hello,

    Please, don’t ask the same questions on different topics. I posted the answer to your question here https://www.8theme.com/topic/wpbakery-to-elementor/page/2/#post-237735

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 23:47

    Hello,

    We used Static Block http://prntscr.com/sja7qm in the Appearance > Widgets > Single product sidebar http://prntscr.com/sja83v

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 23:44

    Hello,

    “From” and “choose an option” strings should be located in the WooCommerce plugin translation files. Category text is located in the theme translation file. Make sure that your translation files are up to date https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
    If synchronization does not help then provide us with WP Dashboard access to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 23:41

    Hello,

    Use Lazy loading for the sliders http://prntscr.com/sja2el
    Also, I found that you use 2 sliders for the desktop and mobile versions. Try to reduce them to 1 and use the Revolution slider responsive settings to make slider nice looking for both mobile and desktop.
    Besides both sliders do not include more than 1 slide. In this case it would be better to replace sliders by simple row with the image background and simple text with button inside the row. It will allow you to remove the slider scripts and speed up the site a little.
    Unfortunately, I can’t give you more suggestions because personal site optimization is outside the scope of our support and that’s why we don’t have personal optimization experts. You may contact our partners – WPKraken team to get help with the personal site optimization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 23:14

    Hello,

    Do you use any third-party plugins? Try to disable them and check if you still have the mentioned issue after that because we don’t have such issue on our test installations.
    Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 23:09

    Hello,

    We have sent you an archive to your registration email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 23:05

    Hello,

    You can use the search option to look for other topics http://prntscr.com/sj9lm3
    Unfortunately, there is no subscription option for the topics from the other customers.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 23:02

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 23:01

    Hello,

    Read the plugin description to find out what the free version includes https://wordpress.org/plugins/mailchimp-for-wp/
    Also, you may ask the plugin support https://wordpress.org/support/plugin/mailchimp-for-wp/ about sync option to be sure because we are not plugin developers, we are theme developers and we only follow the plugin documentation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 22:54

    Hello,

    I have tried to change the font-size for the parent element over the iframe but did not see any changes for the input fields. So, don’t think that it works. Anyway, wait for the answer from the plugin author. We are theme support and we are able to help you with questions related strictly to our theme, issues related to third-party plugins are outside the scope of our support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 22:48

    Hello,

    Changes in the WooCommerce settings should be applied for all the prices. Try to remove the products from the cart, clear the cache and then add again. If it does not help then provide us with WP Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 22:41

    Hello,

    Yes, copy theme from staging to production if you want to fix the issue before the update. I don’t have the exact date of the next update. I suppose it will be after the next WooCommerce plugin update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 22:32

    Hello,

    Version of theme that you used was out of date and was not compatible with the latest version of WooCommerce. I have updated theme and don’t see problems with the shop page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 22:01

    Hello,

    Add the following code to Theme Options > Custom CSS

    @media only screen and (max-width: 768px){
        .carousel-area .owl-nav {
        display: block !important;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2020 at 21:58

    Hello,

    You can use the mobile widget area to add the switchers to the mobile menu Appearance > Widgets > http://prntscr.com/sj8ke0

    Regards

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Viewing 30 posts - 17,131 through 17,160 (of 30,391 total)
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