Hello,

When you can expect for the refund:

-Item is “not as described” or the item doesn’t work the way it should.
-Item has a security vulnerability
-Item support is promised but not provided
-Item support extension not used
-Items that have not been downloaded

Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below:

-You don’t want it after you’ve downloaded it
-The item did not meet your expectations or you feel the item is of low quality
-You simply change your mind
-You bought an item by mistake
-You do not have sufficient expertise to use the item
-You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
-You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).

Regards

Hello,

Unfortunately, according to the existing HTML structure out of stock label can’t be out of the image. We can move it to the top of the image or to the bottom of the image or disable but not out of that area.

Regards

Hello,

Please provide with link to the mentioned product to check it and help you.

Regards

Hello,

There is scroll on mobile devices for the tabs titles to show them all. Check the tabs from the mobile devices and swipe right-left that area.
We remember about disabling of the default tabs, it will be added.

Regards

Hello,

Add the below code to Theme Options > Custom CSS

.main-images a.woocommerce-main-image {
    pointer-events: none;
}

Regards

Hello,

1) Install SEO plugin to be able to upload open graph images for your products, posts. For example Yoast SEO or similar.
2) Clear FB cache https://developers.facebook.com/tools/debug/

Regards

Hello,

1) Go to Products > Categories > edit the category > add the product description http://prntscr.com/t0edvg
2) Go to Theme Options > WooCommerce > Shop > Shop page layout > Shop page banner position > Above the shop content http://prntscr.com/t0edh2

Regards

Hello,

You can use this gif https://xstore.8theme.com/demos/wp-content/uploads/sites/20/2018/08/loader.gif to replace the plugins preloader or our svg http://prntscr.com/t0e1pf

Regards

Hello,

We tried to enable the default theme and activated plugins but still the same situation. I suppose your problem is not related to our theme but maybe to your server settings. Check the server error logs. What errors do you have there?

Unfortunately, we are able to help in case problem appears when our theme is activated. In case the plugin activation does not work even with the default WP theme then you need to contact your server admin to solve the problem.

Regards

Hello,

Could you, please, provide us with FTP access to your site to check the issue with translation of the size guide in more detail?

Regards

Hello,

Could you, please, provide us with screenshot of the area that you want to remove to be sure that we are talking about the same things and also link to your site?
Also, if you are working with the header builder watch the video tutorials https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

Regards

Hello,

I have tried using the woo conditional tags for the widget sidebars

Do you mean that you used some custom code in the child theme? Sorry, but we don’t have a deal with the customers’ custom code. We are able to help you only with the existing options. If you need help with additional customization contact customization team here.

Regards

Hello,

Maybe your hosting provider enabled it by default or something but if we try to visit your site we get error http://prntscr.com/t0cbdl Only if we use US VPN we are able to check the site. And if we check the site we don’t face any issue, I have already sent you a short video https://gyazo.com/4b0b9f047e9a9d39ea4f9c8bafdf16e7
So, please, clarify situation with your hosting provider about CDN you use and clear the CDN cache.

Regards

Hello,

We have added icon from our font. Check if this is suitable for you or you need the FA icon only.

Regards

Hello,

Add the below code to fix the issue

#payment .payment_methods li.woocommerce-PaymentMethod>input[type=radio]:first-child, #payment .payment_methods li.wc_payment_method>input[type=radio]:first-child {
    border: 0;
    clip: rect(1px,1px,1px,1px);
    -webkit-clip-path: inset(50%);
    clip-path: inset(50%);
    height: 1px;
    margin: -1px;
    overflow: hidden;
    padding: 0;
    position: absolute;
    width: 1px;
    word-wrap: normal !important;
}
#payment .payment_methods>.woocommerce-PaymentMethod>label:before, #payment .payment_methods>.wc_payment_method>label:before {
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
    display: inline-block;
    font-style: normal;
    font-variant: normal;
    font-weight: 400;
    line-height: 1;
    font-family: 'Font Awesome 5 Free';
    font-weight: 900;
    line-height: inherit;
    vertical-align: baseline;
    content: "\f111";
    margin-right: .5407911001em;
    -webkit-transition: color,ease,.2s;
    transition: color,ease,.2s;
}
.star-rating span:before, .quantity .plus, .quantity .minus, p.stars a:hover:after, p.stars a:after, .star-rating span:before, #payment .payment_methods li input[type=radio]:first-child:checked+label:before {
    color: #dc3f3f;
}
#payment .payment_methods li.woocommerce-PaymentMethod>input[type=radio]:first-child:checked+label:before, #payment .payment_methods li.wc_payment_method>input[type=radio]:first-child:checked+label:before {
    content: "\f192";
}

Regards