Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the issue.

Regards

Hello,

Unfortunately, it’s not possible to implement the layout from your screenshot with the default HTML structure of the WooCommerce shipping area. I have passed your request to our developers. They will try to change it and then include to theme update. If you provide us with WP Dashboard and FTP access to your site I’ll be able to upload an improved version to your server once get a response from developers. Or follow our updates and check when we release improvements of this checkout section https://xstore.8theme.com/update-history/

Regards

Hello,

We found that selector conflicts with this option http://prntscr.com/t0rmbk Please, keep it disabled till we fix the problem. We’ll try to find the solution and include solution to the theme update once we fix it.
Sorry for this inconvenience.

Regards

Hello,

Maybe the page is private or moved to trash. Not sure about this. Provide us with WP Dashboard access to check the problem in more detail.

Regards

Hello,

1) Watch the video tutorial how to install theme https://youtu.be/UAlAkvoilfk
You need to unzip theme and xstore folder that you get move to wp-content/themes/

2) After that go to your Dashboard > XStore > Activate theme using your purchase code and follow the Demo content setup wizard.

3) HTML folder is for those who need also HTML template for their own needs. If you don’t know what this is and need WP theme only then just skip that folder.

4) Place files from that folder to wp-content/languages/themes/
After that install Loco translate plugin and update translation files according to docs https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
Continue translation if you find any untranslated strings on the frontend. Of course site language in WP settings should be Portuguese.

Regards

Hello,

We found that selector conflicts with this option http://prntscr.com/t0rmbk Please, keep it disabled till we fix the problem. We’ll try to find the solution and include solution to the theme update once we fix it.
Sorry for this inconvenience.

Regards

Hello,

Go to Theme Options > Header builder > remove the Newsletter element from the header area http://prntscr.com/t0r20f .

Regards

Hello,

Take my apologies for the delay in answering.
The problem caused by your custom https://gyazo.com/9a678133f91814d10690048d238cfce0

.footer-widget li a, .widget li a {
   line-height: 0.4em !important;
   font-size: 12px !important;
}

Replace it by

.footer-widget li a, .widget li a {
    line-height: 1 !important;
    font-size: 12px !important;
}

Regards

Hello,

Thank you for using our theme!

Go to Static Blocks and edit your mega menu static block > press edit row icon and check “Equal height” option http://prntscr.com/t0oe0c Save changes. Check the mobile menu after that. If it does not help then provide us with WP Dashboard and FTP access to your site.

Regards

Hello,

You used custom font-family for the headings in the typography settings and that’s why product title also uses that family. We have added below code to custom CSS to change it and inherit the body font

.content-product .product-title a {
    font-family: inherit;
}

Check now.

Regards

Hello,

Go to WPBakery > Role manager > enable WPBakery for the static blocks, not just for pages.
Use Static block to create that mega menu layout http://prntscr.com/t0fk1e
Watch our video tutorial on how to create mega menu using static block https://youtu.be/f07MBdnFPfk

Regards

Hello,

We don’t see any errors in the console or problem with product images http://prntscr.com/t0fg0g

That error was related to cached version of old scripts and styles. Once you cleared the cache everything is ok I think.

Regards

Hello,

If you go to WooCommerce > Status > Logs tab > you’ll see a lot of error logs related to your child theme http://prntscr.com/t0fdro
Take a look at the code that you changed there and fix it. The theme author is not responsible for changes made in the child theme.

Regards

Hello,

1) Provide us with link to your site, temporary WP Dashboard and FTP access to your site to check the problem in more detail.
2) What mobile device do you use (model)?

Regards

Hello,

Because of negative margin for the first row in the row settings http://prntscr.com/t0f4d9
I have removed that margin. Check the mobile menu now.

Regards