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Urgent Please • Not work site - by Delinea

This topic has 2 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

Delinea

Participant

June 15, 2020 at 04:59

Good day. I am very worried, all installed plugins and themes disappeared, there was nothing left of the work I had been doing for 2 months, the site was “clean” at once, as if it had been reset.
I made backup from an installed plugin that saves the backup in “dropbox” but I cannot access that installer from the wordpress so that it reinstalls everything as it was.

I do not know what could have happened, it is very rare because the plugins are inside WordPress, all of which were installed with the theme, but I cannot activate them, every time I give “activate” they are always deactivated again.

What could be happening?

Please, contact administrator
for this information.

#240822 Copied Theme version: .6.3.5 WooCommerce version: last

1 Answer

Olga Barlow

Support staff

June 15, 2020 at 23:32

Hello,

We tried to enable the default theme and activated plugins but still the same situation. I suppose your problem is not related to our theme but maybe to your server settings. Check the server error logs. What errors do you have there?

Unfortunately, we are able to help in case problem appears when our theme is activated. In case the plugin activation does not work even with the default WP theme then you need to contact your server admin to solve the problem.

Regards

#240909 Copied
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