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Variable Product problem on google chrome et tablets

This topic has 6 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

Matthieu Dara

Participant

June 15, 2020 at 05:44

Hello
I’ve installed xStore for one of my customer and I have a problem on the single product page when the product is variable. It’s impossible to use the “select input” on google chrome and tablets. You can see the bug on this video : https://drive.google.com/file/d/1HZsuOV1AiFWnORUwWC0jRPvLmEvKFprw/view?usp=sharing. Do you have an idea where it can come from ? Is it a common issue? A fast support will be needed please.

Please, contact administrator
for this information.

#240823 Copied Theme version: 6.3.5 WooCommerce version: 4.2.0

5 Answers

Olga Barlow

Support staff

June 16, 2020 at 00:02

Hello,

You used out of date version of the WPBakery page builder and Revolution slider. We have updated plugins. Check now.

Regards

#240914 Copied

Matthieu Dara

Participant

June 16, 2020 at 07:44

Hi,

Nope, not fixed, still not working and the select option is still disappearing… Do you think we can fix it now ?

#240948 Copied

Olga Barlow

Support staff

June 16, 2020 at 15:21

Hello,

We found that selector conflicts with this option http://prntscr.com/t0rmbk Please, keep it disabled till we fix the problem. We’ll try to find the solution and include solution to the theme update once we fix it.
Sorry for this inconvenience.

Regards

#240995 Copied

Matthieu Dara

Participant

June 17, 2020 at 03:21

Hi Olga,
Thank you so much the problem is fixed. Anyway, I prefer it like this than sticked…

#241062 Copied

Olga Barlow

Support staff

June 17, 2020 at 11:12

Hello,

Ok, great.
You are welcome.

Regards

#241107 Copied
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