Variable Product problem on google chrome et tablets

This topic has 6 replies, 2 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

  • Avatar: Matthieu Dara
    Matthieu Dara
    Participant
    June 15, 2020 at 05:44

    Hello
    I’ve installed xStore for one of my customer and I have a problem on the single product page when the product is variable. It’s impossible to use the “select input” on google chrome and tablets. You can see the bug on this video : https://drive.google.com/file/d/1HZsuOV1AiFWnORUwWC0jRPvLmEvKFprw/view?usp=sharing. Do you have an idea where it can come from ? Is it a common issue? A fast support will be needed please.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 16, 2020 at 00:02

    Hello,

    You used out of date version of the WPBakery page builder and Revolution slider. We have updated plugins. Check now.

    Regards

    Avatar: Matthieu Dara
    Matthieu Dara
    Participant
    June 16, 2020 at 07:44

    Hi,

    Nope, not fixed, still not working and the select option is still disappearing… Do you think we can fix it now ?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 16, 2020 at 15:21

    Hello,

    We found that selector conflicts with this option http://prntscr.com/t0rmbk Please, keep it disabled till we fix the problem. We’ll try to find the solution and include solution to the theme update once we fix it.
    Sorry for this inconvenience.

    Regards

    Avatar: Matthieu Dara
    Matthieu Dara
    Participant
    June 17, 2020 at 03:21

    Hi Olga,
    Thank you so much the problem is fixed. Anyway, I prefer it like this than sticked…

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 17, 2020 at 11:12

    Hello,

    Ok, great.
    You are welcome.

    Regards

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