Menu Button not Working – Search Not working

This topic has 12 replies, 3 voices, and was last updated 4 years ago ago by Olga Barlow

  • Avatar: OnetteLunge
    OnetteLunge
    Participant
    June 4, 2020 at 03:52

    Good afternoon,

    I recently updated the theme, and now the menu hamburger button is not working and also the search is not working from the header/menu area.

    Please login using the credentials provided.

    Thank you,

    – OL

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2020 at 08:32

    Hello,

    Please clear cache and check one more time.

    Regards

    Avatar: OnetteLunge
    OnetteLunge
    Participant
    June 5, 2020 at 17:24

    Good afternoon – yes I did – the problems persist – please login and check and resolve.

    I previously provided credentials to the website.

    Thank you.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 5, 2020 at 17:44

    Hello,

    Point is that we don’t face mentioned problem https://gyazo.com/8a33d050aa8f97629f1400909f5d80d8

    And described problem looks like cache issue of the CDN/cache plugin + browser cache, we already had similar requests and cache clearing solved it.

    Regards

    Avatar: OnetteLunge
    OnetteLunge
    Participant
    June 14, 2020 at 01:49

    Good afternoon,

    It seems there is a possible javascript error on the website after the latest theme update. The menu icon, quantity +/- buttons, and the promo code field are all non-functional. I tried using Chrome, Firefox, Edge, and Opera browsers, all with the same result.

    Please advise and thank you – login credentials were previously sent.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2020 at 15:38

    Hello,

    I suppose you are using CloudFlare CND and especially its minification option. Please, disable CDN minification because some browsers block CDN minified scripts and it caused your issue.

    Regards

    Avatar: OnetteLunge
    OnetteLunge
    Participant
    June 14, 2020 at 19:17

    Good afternoon,

    I am not using Cloudflare CDN – I also am not using any script minified tools

    Numerous users have reported this same issue, all after the latest Theme Update – please advise / provide support – admin credentials were submitted in the private area on the original ticket entry.

    Thank you.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 15, 2020 at 21:45

    Hello,

    Maybe your hosting provider enabled it by default or something but if we try to visit your site we get error http://prntscr.com/t0cbdl Only if we use US VPN we are able to check the site. And if we check the site we don’t face any issue, I have already sent you a short video https://gyazo.com/4b0b9f047e9a9d39ea4f9c8bafdf16e7
    So, please, clarify situation with your hosting provider about CDN you use and clear the CDN cache.

    Regards

    Avatar: OnetteLunge
    OnetteLunge
    Participant
    June 16, 2020 at 20:06

    Hi there,

    The issue is on mobile – users cannot use dropdown menus. For example, please view the website on mobile and click “Shop” – the website does not let the dropdown appear.

    This happened after the last update of the theme – numerous website users have reported this issue.

    Note that we have closed traffic outside of US and CAN on purpose – you will need to use a VPN.

    Also note that I have checked with host – there is no caching or CDN in place – Cloudflare also has the cache cleared and CDN disabled.

    Thank you!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 17, 2020 at 15:24

    Hello,

    We can’t check your site using real device because we get error http://prntscr.com/t1g9y4 We are located in Europe and it looks that you don’t allow access to your site for Europe.
    If we use VPN and Chorome emulation we don’t see the issue https://gyazo.com/474ad0237f554740f44fbfa158908318

    Could you, please, send us a video of your problem with the mobile menu?

    Regards

    Avatar: OnetteLunge
    OnetteLunge
    Participant
    June 19, 2020 at 17:43

    Looks like the June 19th theme update solved the issue.

    Thank you.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 19, 2020 at 23:53

    Hello,

    Great. You are welcome.

    Regards

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