Forum Replies Created

Viewing 30 posts - 16,231 through 16,260 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 18:53

    Hello,

    Do you mean that you want separate WP installation for the shop on the subdomain but it should be synced with the main site (products sales, stock etc)?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 18:51

    Hello,

    Thank you for the information. I have passed your request to our developers. I’ll inform you once they find the reason of the problem and fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 18:48

    Hello,

    Nope, still forbidden. Maybe it was blocked and is on your blacklist?
    Also, we can’t log in to your cPanel. We get white screen after log in. So, could you, please, create FTP account and provide us with FTP host, username and pass instead of the cPanel access?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 18:45

    Hello,

    At this moment we don’t have such option, unfortunately. You can like the feature request “Custom Sticky Header” that another user already created here https://www.8theme.com/taskboard/ and if this request gets many likes we’ll implement it in one of the next updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 18:42

    Hello,

    1) Yes, you can just ignore that message.
    Elementor developers do not allow to include Pro version of plugin with any theme, they do not have special license for these purposes, unfortunately. We contacted them about this long time ago.

    2) If you want to import demo content created by the Elementor and edit it using Elementor you need to import demos from this tab only https://prnt.sc/t8h37b You can import any other demo but you won’t be able to edit existing page/static block content using Elementor because it was created using WPBakery, it’s not allowed to mix builders within the same page/static block. In this case, you will need to create your page from scratch using the Elementor builder.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 18:37

    Hello,

    Clear the browser and plugin caches. I don’t see problem with the logo from my side http://prntscr.com/t8mopl

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 18:35

    Hello,

    Theme support is able to help you with the built-in options. If you need anything extra, please, submit a customization request here to get a quote.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 18:33

    Hello,

    WP Dashboard is ok but we can’t connect to your FTP http://prntscr.com/t8mm7h

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 18:28

    Hello,

    1) Set also the border width to 0. Check now.
    4) I see the issue only for 320width and it caused because of some default styles of that custom button https://gyazo.com/528b77f27b70f6cf25783521f8d18fbf

    .butt {
    max-width: 40%;

    We have changed the custom class and some styles for it. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 18:27

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 18:26

    Hello,

    You can use simple WPBakery text element to add shortcode. And the arguments that are listed there you can use in the shortcode if you need them, for example

    [add_to_cart id="99" style='border:4px solid #ccc; padding: 12px;" show_price="TRUE"]

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 18:01

    Hello,

    Use row with columns and check in the row settings “Equal height’ http://prntscr.com/t8m1h6
    Then columns inside this row will be with equal height.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 17:58

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site to check the problem in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 17:52

    Hello,

    Problem caused by the WooCommerce Waitlist plugin. Once the plugin is disabled there is no that custom code. Contact plugin author to find out why they call the custom code inside the out of stock label of the related products.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 17:37

    Hello,

    Thank you. Yes, we saw that. We think that problem could be related to Revolution slider settings but need to check this theory. Could you, please, log in to your Cloudflare account http://prntscr.com/t8lmsf to allow us to flush the CDN cache?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 17:23

    Hello,

    Add the below code to Theme Options > Custom CSS

    .etheme-sticky-cart .stock {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 17:20

    Hello,

    Try to add the below code to Theme Options > Custom CSS

    .single-product .cart #wc-stripe-payment-request-button-separator {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 17:17

    Hello,

    Create an additional header https://youtu.be/BpeXfzNwkOc and apply it for the pages from the other language. For example screenshot for another site for the product categories of another language https://prnt.sc/t4uoav

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 17:12

    Hello,

    Still the same http://prntscr.com/t8l6ap
    Everything is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 17:10

    Hello,

    Have you reuploaded the bg image for that row as I suggested to you in the other topic? I can’t check the page because of the DB error http://prntscr.com/t8l44x

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 16:53

    Hello,

    We use default WooCommerce functions to display the product breadcrumbs. Our theme does not have any options to change the hierarchy of the WooCommerce breadcrumbs.
    You may check this post and try solutions mentioned there https://davidnash.com.au/woocommerce-breadcrumbs/ Maybe it helps you. Or submit additional customization request to WPKraken team to customize the breadcrumbs hierarchy according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 16:43

    Hello,

    WP Dashboard access is ok. What about FTP? We need access to files to check the issue in detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 16:39

    Hello,

    Provide us with temporary WP Dashboard access to your site and tell me what should be instead of the default “Select Options”? I’ll check and try to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 16:36

    Hello,

    Take my great apologies for the delay! I’m working with my team to resolve the issue but we need more time to find solution to this issue. We do our best to fix as soon as possible but sometimes the process does not depend on our wishes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 16:34

    Hello,

    1) Do you still have the same issue with the alignment on the iPhone? Or some other issue? Provide screenshot here if you have another issue.
    2) Provide us with link to the product category where you have this issue.
    3) What model of the iPhone do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 16:31

    Hello,

    Add the following custom code to child theme style.css

    .brands-list .et-isotope-item .title {
        padding: .86em 0;
        font-size: 1rem;
        text-transform: uppercase;
        line-height: normal;
    }
    .brands-list .et-isotope-item .work-item {
        padding-bottom: 0;
    }
    .categories-menu-element .cat-item a {
        border-bottom: none;
    }
    .categories-menu-element.product-categories {
        padding: 0 15px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 16:25

    Hello,

    It would better to ask your hosting provider and server admin. We don’t have such information.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 16:17

    Hello,

    Thank you for using our theme!

    Shipping options are WooCommerce plugin options, not our theme options. So, I can’t give you more advice with this than plugin documentation includes https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/ If you need any detailed information about default WooCommerce options, please, contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/
    We’ll be able to help only in case default options works fine with the default theme (Storefront) but stop work with our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 16:02

    Hello,

    Use the following settings http://prntscr.com/t8ju7h
    Also, check the other tips to speed up your site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    In case you need professional help with site optimization you may contact WPKraken team because unfortunately, that is outside the scope of our support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 15:59

    Hello,

    Nope, unfortunately, still Forbidden.
    IPs of our experts who will work on your issue are 176.98.69.124 and 176.98.70.243.

    Regards

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Viewing 30 posts - 16,231 through 16,260 (of 30,391 total)
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