Hello,
Do you mean that you want separate WP installation for the shop on the subdomain but it should be synced with the main site (products sales, stock etc)?
Regards
Hello,
Do you mean that you want separate WP installation for the shop on the subdomain but it should be synced with the main site (products sales, stock etc)?
Regards
Hello,
Thank you for the information. I have passed your request to our developers. I’ll inform you once they find the reason of the problem and fix it.
Regards
Hello,
Nope, still forbidden. Maybe it was blocked and is on your blacklist?
Also, we can’t log in to your cPanel. We get white screen after log in. So, could you, please, create FTP account and provide us with FTP host, username and pass instead of the cPanel access?
Regards
Hello,
At this moment we don’t have such option, unfortunately. You can like the feature request “Custom Sticky Header” that another user already created here https://www.8theme.com/taskboard/ and if this request gets many likes we’ll implement it in one of the next updates.
Regards
Hello,
1) Yes, you can just ignore that message.
Elementor developers do not allow to include Pro version of plugin with any theme, they do not have special license for these purposes, unfortunately. We contacted them about this long time ago.
2) If you want to import demo content created by the Elementor and edit it using Elementor you need to import demos from this tab only https://prnt.sc/t8h37b You can import any other demo but you won’t be able to edit existing page/static block content using Elementor because it was created using WPBakery, it’s not allowed to mix builders within the same page/static block. In this case, you will need to create your page from scratch using the Elementor builder.
Regards
Hello,
Clear the browser and plugin caches. I don’t see problem with the logo from my side http://prntscr.com/t8mopl
Regards
Hello,
Theme support is able to help you with the built-in options. If you need anything extra, please, submit a customization request here to get a quote.
Regards
Hello,
1) Set also the border width to 0. Check now.
4) I see the issue only for 320width and it caused because of some default styles of that custom button https://gyazo.com/528b77f27b70f6cf25783521f8d18fbf
.butt {
max-width: 40%;
We have changed the custom class and some styles for it. Check now.
Regards
You are welcome.
Regards
Hello,
You can use simple WPBakery text element to add shortcode. And the arguments that are listed there you can use in the shortcode if you need them, for example
[add_to_cart id="99" style='border:4px solid #ccc; padding: 12px;" show_price="TRUE"]
Regards
Hello,
Use row with columns and check in the row settings “Equal height’ http://prntscr.com/t8m1h6
Then columns inside this row will be with equal height.
Regards
Hello,
Could you, please, provide us with temporary WP Dashboard access to your site to check the problem in more detail?
Regards
Hello,
Problem caused by the WooCommerce Waitlist plugin. Once the plugin is disabled there is no that custom code. Contact plugin author to find out why they call the custom code inside the out of stock label of the related products.
Regards
Hello,
Thank you. Yes, we saw that. We think that problem could be related to Revolution slider settings but need to check this theory. Could you, please, log in to your Cloudflare account http://prntscr.com/t8lmsf to allow us to flush the CDN cache?
Regards
Hello,
Add the below code to Theme Options > Custom CSS
.etheme-sticky-cart .stock {
display: none;
}
Regards
Hello,
Try to add the below code to Theme Options > Custom CSS
.single-product .cart #wc-stripe-payment-request-button-separator {
display: none;
}
Regards
Hello,
Create an additional header https://youtu.be/BpeXfzNwkOc and apply it for the pages from the other language. For example screenshot for another site for the product categories of another language https://prnt.sc/t4uoav
Regards
Hello,
Have you reuploaded the bg image for that row as I suggested to you in the other topic? I can’t check the page because of the DB error http://prntscr.com/t8l44x
Regards
Hello,
We use default WooCommerce functions to display the product breadcrumbs. Our theme does not have any options to change the hierarchy of the WooCommerce breadcrumbs.
You may check this post and try solutions mentioned there https://davidnash.com.au/woocommerce-breadcrumbs/ Maybe it helps you. Or submit additional customization request to WPKraken team to customize the breadcrumbs hierarchy according to your needs.
Regards
Hello,
WP Dashboard access is ok. What about FTP? We need access to files to check the issue in detail.
Regards
Hello,
Provide us with temporary WP Dashboard access to your site and tell me what should be instead of the default “Select Options”? I’ll check and try to help you.
Regards
Hello,
Take my great apologies for the delay! I’m working with my team to resolve the issue but we need more time to find solution to this issue. We do our best to fix as soon as possible but sometimes the process does not depend on our wishes.
Regards
Hello,
1) Do you still have the same issue with the alignment on the iPhone? Or some other issue? Provide screenshot here if you have another issue.
2) Provide us with link to the product category where you have this issue.
3) What model of the iPhone do you use?
Regards
Hello,
Add the following custom code to child theme style.css
.brands-list .et-isotope-item .title {
padding: .86em 0;
font-size: 1rem;
text-transform: uppercase;
line-height: normal;
}
.brands-list .et-isotope-item .work-item {
padding-bottom: 0;
}
.categories-menu-element .cat-item a {
border-bottom: none;
}
.categories-menu-element.product-categories {
padding: 0 15px;
}
Regards
Hello,
It would better to ask your hosting provider and server admin. We don’t have such information.
Regards
Hello,
Thank you for using our theme!
Shipping options are WooCommerce plugin options, not our theme options. So, I can’t give you more advice with this than plugin documentation includes https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/ If you need any detailed information about default WooCommerce options, please, contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/
We’ll be able to help only in case default options works fine with the default theme (Storefront) but stop work with our theme.
Regards
Hello,
Use the following settings http://prntscr.com/t8ju7h
Also, check the other tips to speed up your site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
In case you need professional help with site optimization you may contact WPKraken team because unfortunately, that is outside the scope of our support.
Regards
Hello,
Nope, unfortunately, still Forbidden.
IPs of our experts who will work on your issue are 176.98.69.124 and 176.98.70.243.
Regards