Forum Replies Created

Viewing 30 posts - 16,261 through 16,290 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 15:56

    Hello,

    Please, clear the browser cache, for me, it looks different https://gyazo.com/9ae19652d820400ac113568c980eca3c

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 15:55

    Hello,

    Take our apologies if you faced any inconvenience using our theme.

    Please, provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 15:48

    Hello,

    Thank you for using our theme!
    Go to Theme Options > WooCommerce > Product Images > change the width of the product thumbnails to 600 for example and after that regenerate thumbnails. You can use Regenerate thumbnails plugin for these purposes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 15:46

    Hello,

    Sticky header height depends on header content. There is no make height smaller if you use the high logo. You can disable the main header area in the sticky header and keep only the bottom header with the menu showing there http://prntscr.com/t8jjgo

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 15:41

    Hello,

    1) What errors do you get while registration account there?

    2) Provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail and help you.

    2.1) Using WooCommerce snippet https://docs.woocommerce.com/document/editing-product-data-tabs/#removing-tabs or below CSS code

    .tabs.wc-tabs {
        display: none;
    }

    3) The header builder does not have option to choose the custom account menu. If you want to remove some links from that menu go to WooCommerce > Settings > Advanced > clear endpoints that you don’t want to show there http://prntscr.com/t8jfrl

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 15:28

    Hello,

    Take our apologies if you face any inconvenience using our theme.

    Provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 15:21

    Hello,

    Thank you for using our theme!

    Go to Pages > edit the front page > edit the slide element and go to title and subtitle settings
    http://prntscr.com/t8izwh Reduce the desktop and mobile line-height or reduce desktop line-height and clear the mobile line-height at all.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 15:17

    Hello,

    Check now. Let me know if you wanted to implement something different than we did.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 13:47

    Hello,

    Thank you for choosing our theme!

    1) WPBakery page builder plugin comes as a bundled plugin because we have the extended license for this plugin and permission to use it in our theme. You don’t need plugin registration to use it. Read more about bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
    Elementor plugin that we recommend during import of the demo content is a free plugin. Authors of the Elementor Pro plugin do not offer extended or dev licenses and do not allow including the Pro version of the plugin to any theme. So if you want to use the pro version of the Elementor you need to buy the individual license for this.

    2) WPBakery was created and included in our theme a long time ago. And we created all the versions based on the WPBakery because it was the main page builder at that moment. Elementor was not even created. But it changed and Elementor is very popular now. So, we added compatibility with the Elementor, created a number of additional elements and created import of 21 demos for the Elementor. We are still working on new elements (Like product tabs, tabs, product categories etc) and create import of our demos for the Elementor step by step. Of course, it takes time because we have 90+ WPbakery demos.
    List of demos available for the Elementor you can find here http://prntscr.com/t8h37b

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 13:30

    Hello,

    1) Provide us with server error logs and also FTP access to your site to check why your server is down once you visit the Static Block editor.

    2) We include the Revolution slider plugin but additional addons and slider templates are available only if you buy the personal license of the plugin. The bundled version of the plugin comes without personal registration https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins so you don’t have access to extra features that offer plugin author for those who bought the personal license. To get access to those options buy the individual license of the Revolution slider.

    3) Check these tips https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ to speed up the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 13:11

    Hello,

    The problem could be related to your translation. Probably you used some symbol that breaks the structure. Could you, please, provide us with temporary WP Dashboard access to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 13:07

    Hello,

    Use theme translation files to change this https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 13:04

    Hello,

    Either use translation files of the WooCommerce plugin and instead of the translation just edit the text to what you need. Or use child theme and add the following code to child theme functions.php

    add_filter( 'woocommerce_product_add_to_cart_text' , 'custom_woocommerce_product_add_to_cart_text' );
    function custom_woocommerce_product_add_to_cart_text() {
        global $product;    
        $product_type = $product->product_type;  
        switch ( $product_type ) {
    case 'variable':
                return __( 'Options', 'woocommerce' );
            break;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 13:00

    Hello,

    Go to Loco Translate > Plugins > WooCommerce > edit the WooCommerce translation and change the Add to cart text there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 12:59

    Hello,

    Go to WPBakery > Role manager > Post types > Custom screenshot you can find here https://www.8theme.com/documentation/xstore/support/static-blocks/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 12:57

    Hello,

    Thank you for using our theme!

    We don’t have such option in our theme, unfortunately. If you have PHP skills you can copy etheme_project_links (xstore/framework/theme-functions.php) function to child theme functions.php and edit it according to your needs. If you don’t have PHP skills you can submit customization request here because customization is outside the scope of our support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 12:43

    Hello,

    I don’t see problem with translation on your site when all the translations including WooCommerce plugin translation are Synced. Could you, please, provide us with screenshots what translations are missing?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 12:35

    Hello,

    Change texts in the appropriate inputs http://prntscr.com/t8fmv5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 12:32

    Hello,

    Thank you for using our theme.

    When I inspect your site I see the error related to third-party plugin http://prntscr.com/t8fj79
    Could you, please, disable that plugin and provide us with WP Dashboard and FTP access to your site to check the problem in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 12:27

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 12:19

    Hello,

    Checked the home page and don’t see problem with the slider images http://prntscr.com/t8fc9i

    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 12:07

    Hello,

    1) We don’t have access to the video that you sent and our request was blocked https://prnt.sc/t8f2q3

    2) Provide us with FTP access to your site and also server error logs. It looks that your hosting provider has some limits and it causes this error with the customizer http://prntscr.com/t8fazq

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 11:58

    Hello,

    If we disable the WPML, edit the FR footer and saved changes then everything is ok https://prnt.sc/t8ex27
    But if you edit that block when WPML is enabled you’ll get the issue again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 11:40

    Hello,

    As I can see the home page uses different header https://gyazo.com/77adec1a75b73ed22f4afedfac5e7ada
    So, edit that header and change the link there. Or remove it if you don’t need a different header for the home page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 11:31

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 11:13

    Hello,

    Don’t see the mentioned issue http://prntscr.com/t8e29u
    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 11:11

    Hello,

    Use image without top and bottom space, for example https://eumicare.com/wp-content/uploads/2020/06/Sanitise-img.jpg
    Check the page now http://prntscr.com/t8e1gx .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 10:53

    Hello,

    1) This is columns that you hide on the mobile but show on the desktop https://prnt.sc/t8di5s You added paddings to your row and they do not allow to hide it at all. I have removed the padding and margin http://prntscr.com/t8dmll Check now.

    2) Flash sale row margin is 10px http://prntscr.com/t8dnja What margin do you want to have there?

    3) Image that you used for that row probably was deleted http://prntscr.com/t8dp2f
    Please, re-upload the image and re-ad it for that row.

    4) http://prntscr.com/t8drwy don’t see problem with the mentioned button. Could you tell me the device width you are testing on?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 10:39

    Hello,

    We have added some custom code to make it full width. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 10:16

    Hello,

    You are welcome.

    Share access to your site, describe the other issues you faced and we’ll do our best to help you ASAP.

    Regards

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    Viewing 16,290 results - 16,261 through 16,290 (of 30,391 total)
Viewing 30 posts - 16,261 through 16,290 (of 30,391 total)
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