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Problem with cart - by jrmik - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 3 years, 9 months ago ago by jrmik

  • Avatar: jrmik
    jrmik
    Participant
    June 29, 2020 at 08:56

    Hello, i have a problem adding a product to cart: if i choose size and color (variants) of products under the pictures of products (not in the product page but on the home page or in shop/categories page https://prnt.sc/t8bnac) the browser starts freezing or crashing once i add a product to cart. Also switching of variants, also in products page, lasts long.
    Thanks for help!

    #242506 Copied Theme version: Latest version 6.3.6 / Core plugin 2.3.6 WooCommerce version: 4.2.2
    6 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 29, 2020 at 15:55

    Hello,

    Take our apologies if you faced any inconvenience using our theme.

    Please, provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail and help you.

    Regards

    #242575 Copied
    Avatar: jrmik
    jrmik
    Participant
    June 29, 2020 at 16:12

    ok, sent

    Please contact administrator
    for this information.
    #242582 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 29, 2020 at 18:33

    Hello,

    WP Dashboard is ok but we can’t connect to your FTP http://prntscr.com/t8mm7h

    Regards

    #242614 Copied
    Avatar: jrmik
    jrmik
    Participant
    June 30, 2020 at 07:42

    The login details should be correct now.

    Please contact administrator
    for this information.
    #242664 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 30, 2020 at 23:01

    Hello,

    Check now.

    Regards

    #242769 Copied
    Avatar: jrmik
    jrmik
    Participant
    July 1, 2020 at 09:45

    Hello, it works now, thanks!

    #242817 Copied
  • Viewing 7 results - 1 through 7 (of 7 total)

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