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When an item is added to the cart, the entire site cannot be navigated.

This topic has 8 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Rose Tyler

zpaul

Participant

June 28, 2020 at 22:31

all my elements are unclickable and my site freezes. Im on a VPS, the theme is a fresh install with a demo installation. URL in private contents.

Please, contact administrator
for this information.

#242481 Copied Theme version: 6.3.62.3.6192020

7 Answers

Olga Barlow

Support staff

June 29, 2020 at 12:32

Hello,

Thank you for using our theme.

When I inspect your site I see the error related to third-party plugin http://prntscr.com/t8fj79
Could you, please, disable that plugin and provide us with WP Dashboard and FTP access to your site to check the problem in more detail?

Regards

#242532 Copied

zpaul

Participant

June 29, 2020 at 13:52

Login in private response

Please contact administrator
for this information.

#242549 Copied

Olga Barlow

Support staff

June 29, 2020 at 16:43

Hello,

WP Dashboard access is ok. What about FTP? We need access to files to check the issue in detail.

Regards

#242592 Copied

zpaul

Participant

June 29, 2020 at 17:18

see private

Please contact administrator
for this information.

#242598 Copied

zpaul

Participant

June 29, 2020 at 18:13

port: 22

#242609 Copied

Olga Barlow

Support staff

June 29, 2020 at 18:51

Hello,

Thank you for the information. I have passed your request to our developers. I’ll inform you once they find the reason of the problem and fix it.

Regards

#242622 Copied

Rose Tyler

Support staff

June 30, 2020 at 09:05

Hello,

Please clear cache and check now.

Regards

#242667 Copied
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The issue related to '‘When an item is added to the cart, the entire site cannot be navigated.’' has been successfully resolved, and the topic is now closed for further responses

When an item is added to the cart, the entire site cannot be navigated.

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