Unknown post displayed - by edumi - on WordPress WooCommerce support

This topic has 29 replies, 3 voices, and was last updated 3 years, 8 months ago ago by edumi

  • Avatar: edumi
    edumi
    Participant
    June 28, 2020 at 16:49

    Hi
    There is unknown post showing on top of my page:
    https://prnt.sc/t7yy2j

    Please, contact administrator
    for this information.
    28 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 29, 2020 at 11:13

    Hello,

    Don’t see the mentioned issue http://prntscr.com/t8e29u
    Have you sorted out?

    Regards

    Avatar: edumi
    edumi
    Participant
    June 29, 2020 at 14:17

    Hi Olga,

    you need to log out current wp user in order to see the problem.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 29, 2020 at 17:12

    Hello,

    Still the same http://prntscr.com/t8l6ap
    Everything is ok.

    Regards

    Avatar: edumi
    edumi
    Participant
    June 29, 2020 at 18:52

    Hi Ogla,

    https://eumicare.com/my-account?ref=tsREFERRORhotmail
    Please log out, and click into this link. There will be a ‘Referred by xxx’ then you will see the problem

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 29, 2020 at 19:06

    Hello,

    Provide us with FTP access to your site to check the issue in more detail.

    Regards

    Avatar: edumi
    edumi
    Participant
    July 1, 2020 at 14:47

    Hi sure, please refer to private content area

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 1, 2020 at 16:17

    Hello,

    1) Access is incorrect http://prntscr.com/t9vqvj
    2) We need FTP host, FTP user, FTP pass, not the cPanel. So, please, create FTP user with access to your WP installation and provide us with the credentials.

    Regards

    Avatar: edumi
    edumi
    Participant
    July 1, 2020 at 16:30

    please refer private content

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2020 at 06:43

    Hello,

    As was mentioned, we need FTP access. If you don’t know your FTP host, FTP login, and FTP pass contact your hosting provider and ask this information.

    Regards

    Avatar: edumi
    edumi
    Participant
    July 2, 2020 at 15:54

    Hi Rose, please refer to private content

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2020 at 06:58

    Hi,

    As was mentioned, we need FTP host, FTP user, FTP pass, not the cPanel – http://prntscr.com/tawv33

    Regards

    Avatar: edumi
    edumi
    Participant
    July 3, 2020 at 10:43

    please refer the private content area.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 3, 2020 at 17:33

    Hello,

    Finally, FTP is ok but now I don’t see the mentioned issue http://prntscr.com/tb9pxk
    Please, provide us with link where the problem still persists.

    Regards

    Avatar: edumi
    edumi
    Participant
    July 4, 2020 at 09:23

    Hi Olga, please refer the valid referral link on private area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2020 at 15:58

    Hello,

    Could you, please describe the problem one more time in more detail? Thanks in advance.

    Regards

    Avatar: edumi
    edumi
    Participant
    July 4, 2020 at 17:01

    hi

    https://prnt.sc/t7yy2j this part has unknown post displaying above header.
    to reproduce:
    1) make sure you sign out from website
    2) click on the link in private content area
    3) the part of unknown text show above header.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2020 at 08:13

    Hello,

    Thanks for the explanation. Our technicians will be able to take a closer look at it on Monday, due to the weekend. Please wait.

    Regards

    Avatar: edumi
    edumi
    Participant
    July 5, 2020 at 12:15

    Alright looking forward for your reply.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2020 at 09:17

    We’ve followed these steps http://prntscr.com/tckyjm , but can’t see the problem now. Could you, please, provide us with WP Dashabord access to log in and then log out and maybe problem appears after that?

    Regards

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The issue related to '‘Unknown post displayed’' has been successfully resolved, and the topic is now closed for further responses

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