This topic has 29 replies, 3 voices, and was last updated 3 years, 8 months ago ago by edumi
Hi
There is unknown post showing on top of my page:
https://prnt.sc/t7yy2j
Hi Olga,
you need to log out current wp user in order to see the problem.
Hi Ogla,
https://eumicare.com/my-account?ref=tsREFERRORhotmail
Please log out, and click into this link. There will be a ‘Referred by xxx’ then you will see the problem
Hello,
Provide us with FTP access to your site to check the issue in more detail.
Regards
Hi sure, please refer to private content area
Hello,
1) Access is incorrect http://prntscr.com/t9vqvj
2) We need FTP host, FTP user, FTP pass, not the cPanel. So, please, create FTP user with access to your WP installation and provide us with the credentials.
Regards
please refer private content
Hello,
As was mentioned, we need FTP access. If you don’t know your FTP host, FTP login, and FTP pass contact your hosting provider and ask this information.
Regards
Hi Rose, please refer to private content
Hi,
As was mentioned, we need FTP host, FTP user, FTP pass, not the cPanel – http://prntscr.com/tawv33
Regards
please refer the private content area.
Hello,
Finally, FTP is ok but now I don’t see the mentioned issue http://prntscr.com/tb9pxk
Please, provide us with link where the problem still persists.
Regards
Hi Olga, please refer the valid referral link on private area
Hello,
Could you, please describe the problem one more time in more detail? Thanks in advance.
Regards
hi
https://prnt.sc/t7yy2j this part has unknown post displaying above header.
to reproduce:
1) make sure you sign out from website
2) click on the link in private content area
3) the part of unknown text show above header.
Hello,
Thanks for the explanation. Our technicians will be able to take a closer look at it on Monday, due to the weekend. Please wait.
Regards
Alright looking forward for your reply.
We’ve followed these steps http://prntscr.com/tckyjm , but can’t see the problem now. Could you, please, provide us with WP Dashabord access to log in and then log out and maybe problem appears after that?
Regards
The issue related to '‘Unknown post displayed’' has been successfully resolved, and the topic is now closed for further responses