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Viewing 30 posts - 15,991 through 16,020 (of 30,391 total)

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Olga Barlow

Participant

July 9, 2020 at 09:53

Hello,

You can change the video speed to slower using YouTube settings to watch in detail every action we did on that video http://prntscr.com/tel5i1 So, you can control the speed.

Using size option in the Logo settings you can control the size of the logo inside the columns it was placed. If you want to increase the size you need also to check the number of columns that your logo takes https://gyazo.com/9bd526de7b86caf4e437ed644eb9f359 For example, if you placed the logo in 2 columns it won’t be larger than 2 columns width (16.6% of the header width). To make it larger stretch logo element to 3-4-5 etc columns. So, logo size is not the only “frontend for the backend code”. Logo width just depends on 2 factors: size in the Logo element settings + columns number that logo is placed in.

Let me know if you need any other detailed explanation.

Regards

#243806 Copied In reply to: Need to adjust the header logo size

Olga Barlow

Participant

July 9, 2020 at 09:40

Hello,

We have made some improvements. Check now, please.

Regards

#243804 Copied In reply to: Swiper arrow problem of vertical gallery in mobile mode

Olga Barlow

Participant

July 8, 2020 at 19:38

Hello,

1) Don’t see problem with the sidebar when the mentioned options disabled https://gyazo.com/c555a67ea8c36046370c6ddf10f70931 This option disabled sidebar for all the pages on your site. If you want to have sidebar for pages but remove for the blog page only then enable sidebar in general options but disable in the page settings http://prntscr.com/te9uxm

2) You can edit excerpt length in the Blog settings http://prntscr.com/te9vf0

Regards

#243751 Copied In reply to: Change blog layout

Olga Barlow

Participant

July 8, 2020 at 19:30

Hello,

I have moved the topic to Royal forum. Provide us with link to your site, temporary WP Dashboard access and provide screenshot where you are trying to add the brand.

Regards

#243749 Copied In reply to: BRANDS

Olga Barlow

Participant

July 8, 2020 at 19:27

Hello,

I have created an example of the menu item with the mega menu.
1) Create static block and use menu list element http://prntscr.com/te9nit
2) Choose this static block in the menu settings http://prntscr.com/te9og4
3) Save the menu.
That’s all.

Regards

#243747 Copied In reply to: Mega Menu not working in appearance

Olga Barlow

Participant

July 8, 2020 at 19:20

Hello,

Ok. We’ll be waiting.

Regards

#243745 Copied In reply to: Theme not keeping Grid/List views correctly

Olga Barlow

Participant

July 8, 2020 at 19:19

Hello,

So, problem has been resolved, right?

Regards

#243744 Copied In reply to: Misalignment of some products, in terms of photo, name, price, variation and buy

Olga Barlow

Participant

July 8, 2020 at 19:18

You are welcome.

Regards

#243743 Copied In reply to: Help with loco translate

Olga Barlow

Participant

July 8, 2020 at 19:16

You are welcome.

Regards

#243741 Copied In reply to: Problem with class-wp-query.php

Olga Barlow

Participant

July 8, 2020 at 18:56

Hello,

This is breadcrumbs title. Go to Theme Options > Breadcrumbs > enable breadcrumbs type you need and change the breadcrumbs title font-size to what you need.
Here is an example of the product category with the larger title
https://xstore.8theme.com/demos/hipster/product-category/accessories/ or https://xstore.8theme.com/demos/shoes/product-category/polo-ralph-lauren/

Regards

#243739 Copied In reply to: Category page title

Olga Barlow

Participant

July 8, 2020 at 18:51

Hello,

Then try username – web.8theme
https://www.facebook.com/web.8theme

Regards

#243738 Copied In reply to: Problem with facebook login

Olga Barlow

Participant

July 8, 2020 at 16:49

Hello,

Try to contact GCP support and find out if they have any way to give you FTP/SFTP access to theme files. Also, ask them if they have any limits for the outgoing/ingoing connections from the server. Because it also could be the reason of the issue. And ask about server error logs.

Regards

#243722 Copied In reply to: Facebook login ( Can't login with Facebook. Please, try again later)

Olga Barlow

Participant

July 8, 2020 at 16:45

You are welcome.

Regards

#243721 Copied In reply to: Add horizontal line in single product page

Olga Barlow

Participant

July 8, 2020 at 16:42

Hello,

I would suggest you contact your hosting provider about this issue. It looks like some limits from the server-side and the customizer request is blocked because of it.

Regards

#243720 Copied In reply to: Theme options forbidden

Olga Barlow

Participant

July 8, 2020 at 16:35

P.S. Site design looks pretty nice by the way! With cool design decisions.

Regards

#243719 Copied In reply to: Elementor and performance

Olga Barlow

Participant

July 8, 2020 at 16:34

Hello,

We have checked your site and found that site loading is increased once the WPML plugin is enabled https://gyazo.com/70085073f341fe0cda12386bf30bc336 . If we disable WPML the page loads much faster https://gyazo.com/d3ef79b5ab86bf21c2d6a169eab69982
If we enable the default theme Storefront speed loading is also not good https://gyazo.com/2f13e3ed572179ef29751acfc1c1ec45

So, I think you need to check the WPML documentation on how to optimize site performance when you use WPML. Something like we have for our theme https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#243718 Copied In reply to: Elementor and performance

Olga Barlow

Participant

July 8, 2020 at 16:11

Hello,

Do you use any cache plugin? Such error appears for the sites with the plugin, server or CDN cache. Clearing of the cache resolves the issue.

Regards

#243715 Copied In reply to: Error with content dispaly after the theme update (child)

Olga Barlow

Participant

July 8, 2020 at 16:09

Hello,

Yes, this is built-in part of XStore core plugin that we use to show the theme options in the customizer.
Let me know if it helps.

Regards

#243714 Copied In reply to: Font error after migration

Olga Barlow

Participant

July 8, 2020 at 16:05

Hello,

Did not face any problem during theme or plugin update https://gyazo.com/263393a11599fc5f807727c8ac9204a0 after clicking the Check again button http://prntscr.com/te5wbc

Regards

Regards

#243713 Copied In reply to: Can't update theme

Olga Barlow

Participant

July 8, 2020 at 16:01

Hello,

I don’t see problem with Payment gateways https://gyazo.com/e53cfde233c7b64867e5fdb152333ac2 And actually we did not change them. Changes of the shipping were made in xstore-child/woocommerce/cart/cart-shipping.php (we just copied the original file from the woocommerce plugin templates to child theme instead of using of the edited file from our theme).

Regards

#243712 Copied In reply to: price text place not on just place

Olga Barlow

Participant

July 8, 2020 at 15:52

Hello,

Niche market demo available for both (WPBakery and Elementor). Both plugins are good. I like to build pages using Elementor but if you want to could install 2 WP installations (on domain and subdomain or on the domain and subfolder and install version with WPBakery for the one and Elementor for the other for test purposes and try to build/edit page using page builder). Choose the one that will be more intuitive for you.
Choosing between these 2 page-builders like choosing between Mercedes and Toyota cars, both are great but some drivers prefer Mercedes, other – Toyota.

Regards

#243711 Copied In reply to: WpBakery or Elementor

Olga Barlow

Participant

July 8, 2020 at 15:42

Hello,

We found that mentioned plugin has the option “Include header” that calls additional broken header https://gyazo.com/f832703a2464ef057c9d38faffa9cf2c We chose Exclude and everything is ok after that http://prntscr.com/tdyqzl

Check, please.

Regards

#243710 Copied In reply to: Unknown post displayed

Olga Barlow

Participant

July 8, 2020 at 15:13

Hello,

Our brans option was not created as an attribute but as a custom post type. For more detail check the following files:
et-core-plugin/app/controllers/post-types.php
et-core-plugin/config/post-type.php

Also, you can check the etheme_single_product_brands() function from xstore/framework/woo.php . Maybe it helps you to find out how to take the brand.

Regards

#243706 Copied In reply to: Get brands from a plugin

Olga Barlow

Participant

July 8, 2020 at 15:04

Hello,

We have visited your site using mobile device, desktop, your mobile app, visited different pages. We did not face any error on the frontend. Also, I don’t see any error in the error logs at this moment. I don’t understand what should I do to generate those errors and frontend issues. Could you send us the video of your actions before you get the error?

Regard

#243705 Copied In reply to: Theme not keeping Grid/List views correctly
Olga Barlow

Participant

July 8, 2020 at 10:58
Hello,

Add the below code to Theme Options > Custom CSS > Mobile custom CSS

.content-product .onsale.left { left: 50%; top: 35%; transform: translate(-50%, -50%); }

Regards
#243688 Copied In reply to: Sale label position on mobile
Olga Barlow

Participant

July 8, 2020 at 10:33

Hello,

Thank you for using our theme! Take my apologies for the delay in answering.

We support both builders and at this moment don’t plan to stop support of any of them.
WPBakery is an older page builder, all our demo versions are available for the WPBakery because it was the main page builder till the few latest updates. Also, the theme comes bundled with the Massive Addons plugin that includes a number of additional elements for the WPBakery to extend the functionality.

Elementor is a modern page builder that is rapidly evolving. Visual and very handy as for me. At this moment we have 21 demos built using Elementor and more demos coming soon. We have 12 additional elements for the Elementor. Truly saying I like this more than WPBakery because of visuality and responsive settings that Elementor has. But the WPBakery builder also is very good. So, everything depends on demo content you want to install and actually what design of the site you plan.

Regards

#243684 Copied In reply to: WpBakery or Elementor

Olga Barlow

Participant

July 8, 2020 at 10:30

Hello,

Please, log in to your Cloudflare account http://prntscr.com/tdydjg to allow us to rear Cloudflare cache because we don’t see our changes in js files.

Regards

#243683 Copied In reply to: Swiper arrow problem of vertical gallery in mobile mode

Olga Barlow

Participant

July 8, 2020 at 10:06

Hello,

We got your request.
It looks that all the settings are ok. Strange. Try to increase the max input vars to 5000. If it does not help then provide us also with correct WP Dashboard and FTP access to your site.

Regards

#243680 Copied In reply to: Facebook login ( Can't login with Facebook. Please, try again later)

Olga Barlow

Participant

July 8, 2020 at 09:51

Hello,

Provide us with FTP access to your site. We’ll take a closer look at this issue.

Regards

#243676 Copied In reply to: Menu mobile

Olga Barlow

Participant

July 8, 2020 at 09:40

Hello,

Changes were made in the files of the xstore core plugin. So, just move the et-core-plugin folder to production with overwriting.
We’ll also include this fix in the next update.

Regards

#243674 Copied In reply to: 8Theme Swatches Filter on product tag pages
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Viewing 16,020 results - 15,991 through 16,020 (of 30,391 total)

Viewing 30 posts - 15,991 through 16,020 (of 30,391 total)

← 1 2 3 … 533 534 535 … 1,012 1,013 1,014 →

Forum Replies Created

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