Sale products ignore planned period - by

This topic has 4 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Rose Tyler

  • Avatar:
    Inactive
    July 7, 2020 at 22:57

    Kind support,
    I use legenda theme and when I use the widget to show all products with special price, on my widget area appear all products that have a planned discount.
    So for example if I plan a discount for next week today, the product will be showed in special price section on my site, but it should be appear next week.

    I tried to understand how code works and I find that the shortcut behind is [etheme_products], can you help me? Is a misconfiguration or a bug?

    Thank

    Kind regards

    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 8, 2020 at 06:50

    Hello,

    Probably it’s a bug. Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    Avatar:
    Inactive
    July 8, 2020 at 07:27

    Hello,

    sorry but I prefer no. You can replicate this bug on your system putting a widget with sale products and then planning a promo with future dates. You should see the product.

    If you need more information feel free to ask me.

    Thanks so much.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 8, 2020 at 08:31

    Hello,

    We do not see the problem on our test site – http://prntscr.com/tdvtdw + http://prntscr.com/tdvtoj > http://prntscr.com/tdvtw5
    We need to take a closer look at the problem on your site. The problem can be caused by one of the 3rd party plugins, additional customization in child theme, or maybe some combination of options.
    You can provide detailed screenshots, and we will try to recreate it on the test site, but the fastest way is testing on your site using temporary access.

    Regards

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