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Default selection only works on some products not all.

This topic has 7 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Rose Tyler

zpaul

Participant

July 8, 2020 at 04:14

My last ticket seems to be closed but unresolved.

My highlight color is red for active products, and inactive is clear/white. Why is it that my default variation swatch color for an item is not appearing red, is this a bug?

#243633 Copied Theme version: 6

6 Answers

Rose Tyler

Support staff

July 8, 2020 at 07:33

Hello,

We added a new option for our customers (to close their topics) and probably you closed it by mistake.
Sorry, but your question is a bit unclear for me. Please provide screenshots for a better understanding of how it works right now and what the desired result. Also, provide URL and temporary wp-admin access.

Regards

#243651 Copied

zpaul

Participant

July 10, 2020 at 04:07

Image 1 https://prnt.sc/tf35fc

Image 2 https://prnt.sc/tf35k0

#243884 Copied

Olga Barlow

Support staff

July 10, 2020 at 15:36

Hello,

Fixed. Check now, please.

Regards

#243968 Copied

zpaul

Participant

July 10, 2020 at 20:20

Yes finally fixed

#244005 Copied

zpaul

Participant

July 10, 2020 at 20:21

I may need a new ticket for this, but on safari the site often crashes and is oddly slow http://prnt.sc/tfk4s5

#244006 Copied

Rose Tyler

Support staff

July 11, 2020 at 07:56

Hello,

Yes, submit a new topic, and describe the problem in more detail. Provide URL and temporary wp-admin access.
Do you have this situation with other sites via the safari browser? Try to clear cache of the browser. Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

Regards

#244053 Copied
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The issue related to '‘Default selection only works on some products not all.’' has been successfully resolved, and the topic is now closed for further responses

Default selection only works on some products not all.

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