Hello,

We don’t see the mentioned issue with font http://prntscr.com/tr9dn1
Check the console. Is there any error/info messages that font does not load?

Regards

Hello,

Provide us with WP Dashboard and FTP access to your site to check our theme files and what files you copied to child theme. Did you make any changes in child theme? If yes then probably child theme files should be updated according to the latest changes in the parent theme.

Regards

Hello,

You have disabled Use for variations option for your attributes https://gyazo.com/f1da582fe63ac0b46459c1b12cf9ebe6

Regards

Hello, @Pepita

We have already answered you here https://www.8theme.com/topic/slow/#post-246012
Please, don’t create multiple topics for the same issue because it may cause misunderstanding.

Regards

Hello,

Check now, please.

Regards

Hello,

Ok. Take your time. Feel free to contact us if you need any other help.

Regards

Hello,

1) ?wc-ajax=get_refreshed_fragments is the default WooCommerce request to update cart in header and also wishlist. Unfortunately, theme does not have options to speed it up. You can read this topic and maybe find any solution suitable for you https://wordpress.org/support/topic/wc-ajaxget_refreshed_fragments-5/
Or you can disable Ajax Cart Fragments.

2) Username is incorrect, so can’t log in to check where you use that font-family http://prntscr.com/tr7sdv

3) Ajax search results depend on the server response time and on the DB optimized structure.
We have predictive search and while you typing the keyword it sends the requests and if you continue typing it cancels the previous requests and finishes the only one – final.

We would like to help you to improve the site speed but unfortunately, individual site optimization is outside the scope of our support. You can submit an optimization request to the WPKraken team – experts of the optimization.

If you think that our theme is not suitable for you because of its speed we can give you refund https://themeforest.net/refund_requests/new

Regards

Hello,

Take a look at the documentation here https://github.com/SpiderLabs/ModSecurity/wiki/Reference-Manual#SecResponseBodyLimit By default this limit is configured to 512 KB, anything over this limit will be rejected with status code 500 (Internal Server Error). You’ll need to ask your hosting provider to increase the limit to fix the problem.
This should resolve the issue.

Also, we can’t connect to your WP Dashboard and FTP any more to check what limit you have and try to disable our modules. So, try the first solution and reply back with the correct access if you increase the limit but it still does not work.

Regards

Hello,

Our developers are in process. The problem is a little bit more complicated than we expected. We need 2-3 days more. Please, don’t update theme or core plugin because our developers are working on the issue.

Regards

Hello,

1) We don’t have such option in our theme. YOu may look for additional plugins that allow to add labels for the products.

2) Add the below code to Theme Options > Custom CSS

span.onsale.with-percentage:after {
    content: 'off';
    padding-left: 2px;
}

Regards

Hello,

1) So, everything works fine with the Storefront but does not work with our theme, right?
4) In the plugins list XStore Core plugin should be available but it’s not there. + I don’t see XStore in the WP Menu http://prntscr.com/tqn4ob

Regards

Hello,

We would suggest using our element http://prntscr.com/tqmh4e But I found bug that “add to cart” button disappears. Could you, please, provide us with FTP access to your site to fix this issue?

Regards

Hello,

These 2 errors causes the issue with the Customizer and they are related to server settings

[Wed Jul 29 13:24:43.878453 2020] [:error] [pid 14925:tid 139748587378432] [client :53530] [client ] ModSecurity: Output filter: Response body too large (over limit of 524288, total not specified). [hostname] [uri “/index.php”] [unique_id “XyF4mbG7DKEJkFxAj-UL5wAAAIE”], referer: /wp-admin/customize.php?return=%2Fwp-admin%2Fplugins.php

[Wed Jul 29 13:24:43.881035 2020] [proxy_fcgi:error] [pid 14925:tid 139748587378432] (20014)Internal error (specific information not available): [client :53530] AH01075: Error dispatching request to : (passing brigade to output filters), referer: /wp-admin/customize.php?return=%2Fwp-admin%2Fplugins.php

Please, ask your hosting provider to increase the body response limits.

Our theme has a lot of options, so it seems you have limits for this on your server.

Regards

4) http://prntscr.com/tqk4f3 did you use the nulled version of theme? Theme Options are not available. Probably you made some changes in DB. We are not responsible for issues you might have because of this.

Regards

Hello,

Take our apologies if you face any issues using our theme.
1) Could you, please, provide us short video of the issue using Gyazo Gif free tool? We need it for better understanding of the problem.

2) Provide us with temporary WP Dashboard and FTP access to your site.

Regards