Provide us with correct WP Dashboard access to check what element you used http://prntscr.com/tqjjan
Regards
Olga Barlow
Participant
July 29, 2020 at 13:52
Hello,
You are welcome.
We made some fixes of scripts. It will be included to the next theme update.
Regards
Olga Barlow
Participant
July 29, 2020 at 13:51
Hello,
Contact your hosting provider support and ask the server error logs and fix the errors related to server settings/limits. Provide us also with the error logs. We suppose that your server has some limits and it causes the 500 error in the Customizer.
All the other content was imported.
That transltion comes from Payment Gateway Based Fees and Discounts for WooCommerce plugin. Once plugin is deactivated button is translated. So, contact plugin author to translate it.
Regards
Olga Barlow
Participant
July 29, 2020 at 13:20
Hello,
Then contact Elementor Pro plugin support for the detailed information on how to do this. Read plugin documentation.
It’s not related to our theme. Our support is able to help with issues related strictly to our theme files and options.
Regards
Olga Barlow
Participant
July 29, 2020 at 13:18
Hello,
Yes, sure. You can do this in Theme Options > WooCommerce > Product Image > change the size of the thumbnails from 300 to 450. Use Regenerate thumbnails plugin to regenerate images and apply changes if it does not happen automatically.
Besides, take my congratulation on such a nice site. It’s so clean and wonderful at the same time ?
Regards
Olga Barlow
Participant
July 29, 2020 at 13:13
Hello,
Depending on the site size you may try Duplicator plugin to move site from one domain to another one.
You may keep the dev site activated and deactivate it once you move your site successfully to the new domain. After moving site to new domain you need to deactivate the license on domain 1 and activate it again to avoid problems with the future updates.
Regards
Olga Barlow
Participant
July 29, 2020 at 13:13
Hello,
Depending on the site size you may try Duplicator plugin to move site from one domain to another one.
You may keep the dev site activated and deactivate it once you move your site successfully to the new domain. After moving site to new domain you need to deactivate the license on domain 1 and activate it again to avoid problems with the future updates.
Regards
Olga Barlow
Participant
July 29, 2020 at 13:13
Hello,
Depending on the site size you may try Duplicator plugin to move site from one domain to another one.
You may keep the dev site activated and deactivate it once you move your site successfully to the new domain. After moving site to new domain you need to deactivate the license on domain 1 and activate it again to avoid problems with the future updates.
Regards
Olga Barlow
Participant
July 29, 2020 at 13:05
Hello,
Check now, please.
Regards
Olga Barlow
Participant
July 29, 2020 at 12:43
Hello,
Unfortunately, did not study this question, so don’t have a helpful answer, sorry. Try to check the other discount price plugins and ask plugin author about this option before plugin installation/purchasing.
Regards
Olga Barlow
Participant
July 29, 2020 at 12:41
Hello,
Check now.
Regards
Olga Barlow
Participant
July 29, 2020 at 12:40
Hello,
1) Swatches order depends on the backend order of the terms, there is not option to change the order of the variation swatches depending on customer selection.
3) Nope, WooCommerce does not offer such option out of box.
Regards
Olga Barlow
Participant
July 29, 2020 at 12:30
Hello,
Ok, we’ll add the Static Block WPBakery element in the next theme update.
If you want to disable our Static Blocks feature you can do this from Theme Options > General.
Regards
Olga Barlow
Participant
July 29, 2020 at 12:28
Hello,
Sorry, but we found that if Rank Math SEO plugin is enabled then the error appears and everything works fine when it’s disabled. And when we tried to disable the plugin we got timeout error http://prntscr.com/tqho7t So, contact plugin developers.
Regards
Olga Barlow
Participant
July 29, 2020 at 12:16
Hello,
Try to add the following code to Theme Options > Custom CSS
Fix the server errors first and check if it helps. Our support can help you with the errors related to theme files but not to server settings, sorry. Your hosting provider support should be able to help you with that.
In addition, you have PHP memory limit error http://prntscr.com/tqgzk7 So, increase the memory limit because it seems that Elementor requires a lot of memory to save the changes.
Also, disable all the third-party plugins that you don’t really use. Every additional plugin uses the server resources.
Regards
Olga Barlow
Participant
July 29, 2020 at 11:44
You are welcome!
Regards
Olga Barlow
Participant
July 29, 2020 at 11:44
Hello,
1) We don’t use get_currentuserinfo in our theme, so this notice does no come from our theme or core plugin.
2) What version of Ultimate_VC_Addons plugin do you use? And dod you use Ultimate_VC_Addons plugin elemenets on your site or just keep the plugin enabled just in case?
3) Go to Appearance > Themes > install and activate the Storefront theme. Test if WooCommerce dynamic pricing plugin works fine when the official WooCommerce theme is enabled. If not then contact plugin author.
Regards
Olga Barlow
Participant
July 29, 2020 at 11:31
Hello,
1) There are only settings for the column and option for the row to stretch it but for all the devices, not for some of them. There are no other settings.
4/ What page are you trying to edit while getting that error? Provide us with link.
Because I tried to duplicate the element on the Parallax page and did not face any problems http://prntscr.com/tqgdf4
5/ You have a number of errors related to server settings and permissions. Contact your hosting provider to fix them.
Regards
Olga Barlow
Participant
July 29, 2020 at 11:18
Hello,
We were able to log in but once we go to Dashboard we get 403 error http://prntscr.com/tqg88b
Contact your hosting provider and ask them to remove blocking for the non-Spanish countries to allow us to log in.
Also, default slider element uses the image as background image with cover bg-size. It means that image will be cut off to cover whole the slider area. If you want to avoid this we would recommend you choose the Revolution slider element to create slider.
Regards
Olga Barlow
Participant
July 29, 2020 at 11:10
Hello,
1) Thank you.
2) What about server error logs?
3) I see that the WPBakery plugin is already installed. Do you use it in combination with Elementor? Or it can be removed?
Regards
Olga Barlow
Participant
July 29, 2020 at 11:05
Hello,
Thank you for the information. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
July 29, 2020 at 10:59
Hello,
Try now. And could you, please, remove the web.8theme test user because our user does not have permission to remove it.
Regards
Olga Barlow
Participant
July 29, 2020 at 10:48
Hello,
1) Are you trying to edit the shop page or Menu page? Because menu page was created using WPBakery and you can’t edit it using Elementor because it’s 2 different page builders. Provide us with link to page that you are trying to edit, please.
2) If you try to edit the shop page did you try to enable the default WooCommerce theme (Storefront) and check if you have that error message? You can install and activate that official theme via Appearance > Themes > add new > search for Storefront. Try editing with the storefront and let us know about the results.
Regards
Olga Barlow
Participant
July 29, 2020 at 10:43
Hello,
1) Provide us with WP Dashboard and FTP access to your site and tell us what host should we use to check the site?
2) Contact your hosting provider and ask about server error logs. Provide us with these server error logs for period when your site stopped working.
Regards
Olga Barlow
Participant
July 29, 2020 at 10:40
Hello,
Thank you for the information. I have passed your issue to our developers. I’ll inform you once they get any results.
Regards
Olga Barlow
Participant
July 29, 2020 at 10:31
Hello,
I have updated theme and core plugin on your site and don’t see the issue. Could you check from your side, please?
