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WooCommerce Additional Variation Images – Not Working

This topic has 16 replies, 3 voices, and was last updated 3 years, 8 months ago ago by The Watch Strap Co.

The Watch Strap Co.

Participant

July 29, 2020 at 20:57

Hi there,

I’ve followed the guide here (https://xstore.helpscoutdocs.com/article/97-support-of-the-woocommerce-additional-variation-images-plugin)

However, it doesn’t seem to be working on my website, has this changed at all?

Please, contact administrator
for this information.

#245933 Copied Theme version: 6.3.8 WooCommerce version: 5.4.2

15 Answers

Olga Barlow

Support staff

July 30, 2020 at 14:50

Hello,

We can’t connect to your FTP to check the files you added to child theme http://prntscr.com/tr7k5n Please, check the FTP access and provide the correct one.

Regards

#246011 Copied

The Watch Strap Co.

Participant

July 30, 2020 at 16:07

I’ve just double checked the login details on my end and they seem to be working okay for me. I’m using WinSCP to connect.

Looking at your screenshot maybe try TLS? I don’t know if that might help.

I’m just using the plain option

#246023 Copied

Olga Barlow

Support staff

July 30, 2020 at 16:23

Hello,

We use FileZilla (Mac OS). And we get error unfortunately http://prntscr.com/tr9gdd

Regards

#246028 Copied

The Watch Strap Co.

Participant

July 30, 2020 at 16:43

Just checked on Google and someone suggests this?

Edit > Settings > Connection > FTP > Look at Transfer Mode (change passive to active )

Maybe it will work

#246031 Copied

Olga Barlow

Support staff

July 30, 2020 at 16:59

Hello,

Unfortunately, we have already tried that and it did not work http://prntscr.com/tra361
Are you sure about your host? Maybe provide IP instead of the domain name?

Regards

#246035 Copied

The Watch Strap Co.

Participant

July 30, 2020 at 17:11

Very weird, yes, that is the host we use.

I’ve copied the IP too in the private content.

Just tried the IP on my system and it works too

Please contact administrator
for this information.

#246037 Copied

The Watch Strap Co.

Participant

July 30, 2020 at 20:35

Hi there…

I’ve just checked the site and it seems like it is working at the moment, so, I guess you managed to get into the site which is great! What was it that I was missing?

I had one other question, I am using ‘Woocommerce Page Builder’ (WPBakery) and the slider doesn’t work when I use one of the product page templates.

I assume this is because I am missing the template? We have created, could you possibly guide me on what to add to make it compatible? Thank you so much.

Please contact administrator
for this information.

#246056 Copied

John Holden

Support staff

July 31, 2020 at 05:54

Hi,

Admin credential is incorrect, please check again

Regards,
Hung PD

#246073 Copied

The Watch Strap Co.

Participant

July 31, 2020 at 08:56

Hi there,

I have just double checked the login information and it seems to be working for me.

I’ve also just reset the password again, could you let me know if you can get it?

Please contact administrator
for this information.

#246097 Copied

The Watch Strap Co.

Participant

July 31, 2020 at 09:08

We have ‘WP File Manager’ installed on the site, maybe this could be a workaround for the FTP problem that we’re having?

#246099 Copied

Olga Barlow

Support staff

July 31, 2020 at 11:50

Hello,

Did you ask WooCommerce Page Builder plugin author about this issue? Because the product slider does not work even with the default theme https://gyazo.com/338e48e7db2ffbf5ef02b6d938bfd6b9

Regards

#246122 Copied

The Watch Strap Co.

Participant

July 31, 2020 at 11:56

I hadn’t yet, as I though it may be a theme problem.

We used your theme before and had the exact same problem (thumbnails being listed vertically and not functioning), but we were never able to nail down the plugin.

This was a new plugin we never used before and the problem was pretty much identical. Have you ever come across something similar before?

#246123 Copied

The Watch Strap Co.

Participant

July 31, 2020 at 11:56

Sorry! Just watched your video and see what you mean, I will contact them now and see if they can help!

#246125 Copied

Olga Barlow

Support staff

July 31, 2020 at 11:58

Hello,

Yes, thanks. If they make it works with the default theme but you still have the issues with our theme then feel free to contact us. We’ll check if could do anything.

Regards

#246127 Copied

The Watch Strap Co.

Participant

August 3, 2020 at 14:30

Thanks, we actually ended up getting rid of the plugin and using a different one 🙂

#246369 Copied
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WooCommerce Additional Variation Images – Not Working

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