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Forum Replies Created

Viewing 30 posts - 15,451 through 15,480 (of 30,391 total)

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Olga Barlow

Participant

August 11, 2020 at 08:19

Hello,

Look, we do really want to help you but you don’t want to share the server error logs to check what error causes the issue and don’t want to share your FTP access to allow us to check the error logs by ourself and make the necessary changes to fix the problem if this is related to our theme/plugin. How do you expect we should fix the issue if we even don’t have access to files and logs? 504 error could be caused by a lot of things. Error log helps to understand what exactly is the reason of the problem.

So, please, provide us with server error logs and create a temporary FTP account with access to your wp-content folder only. We don’t need access to any other folders of your installation.

Regards

#247178 Copied In reply to: crashed my site

Olga Barlow

Participant

August 11, 2020 at 07:24

Hello,

Our developers need more time to fix the problem. Issue is related to Lazy loading of the Product element. You can either disable it in the element settings till we fix it or change the variation swatches appearance ( Theme Options > WooCommerce > Shop elements > Variation swatches > choose the Popup type instead of the Default.
I’ll inform you once we fix the problem to allow using of Default type with the Lazy loading of element. Sorry for this delay.

Regards

#247174 Copied In reply to: choice of attributes

Olga Barlow

Participant

August 11, 2020 at 07:19

Hello,

Issue was related to redirect URL of the checkout page after logging in to account via FB. Fix will be included in the next theme update. You can change limit of the max input vars to previous one.

Regards

#247173 Copied In reply to: FB login do not work on special condition

Olga Barlow

Participant

August 11, 2020 at 07:17

Hello,

Our developers tried to improve this functionality but unfortunately due to specific features of the YITH Wishlist plugin we can’t change the process of adding of variations to wishlist from grid. So, we can just help you to remove wishlist button from grid to avoid this issue.

Regards

#247172 Copied In reply to: Wishlist Add to Cart Button

Olga Barlow

Participant

August 10, 2020 at 17:44

Hello,

What actions you do when it stops working? It can’t give error without any reason. Probably you edit something or change? Something should give the error. And provide with server error log to find out what fatal error you get.

Regards

#247144 Copied In reply to: crashed my site

Olga Barlow

Participant

August 10, 2020 at 17:41

Hello,

Go to Theme Options > WooCommerce > Shop > Shop page layout > Product Added Notification > Off http://prntscr.com/tx9pdt
Go to Theme Options > WooCommerce > Single product > Fixed Added To Cart Message > Off http://prntscr.com/tx9oex

Regards

#247142 Copied In reply to: Cart message layout

Olga Barlow

Participant

August 10, 2020 at 17:41

Hello,

Go to Theme Options > WooCommerce > Shop > Shop page layout > Product Added Notification > Off http://prntscr.com/tx9pdt
Go to Theme Options > WooCommerce > Single product > Fixed Added To Cart Message > Off http://prntscr.com/tx9oex

Regards

#247143 Copied In reply to: Cart message layout

Olga Barlow

Participant

August 10, 2020 at 17:37

Hello,

Go to Theme Options > WooCommerce > Single product > Single product layout > disable the Ajax add to cart. It looks that your plugin does not support Ajax and requires default POST method to add to the cart.

Regards

#247140 Copied In reply to: calculator plugin

Olga Barlow

Participant

August 10, 2020 at 17:32

Hello,

I don’t see problem with that https://gyazo.com/405b9aef89e3c51410b5529821bc0f3c

Regards

#247139 Copied In reply to: Product images in the catalog

Olga Barlow

Participant

August 10, 2020 at 17:29

Hello,

I have activated the XStore core plugin and don’t see the error.

Regards

#247138 Copied In reply to: crashed my site
Olga Barlow

Participant

August 10, 2020 at 17:19
Hello,

Add the below code to Theme options > Custom CSS

.content-product .sten-reset-loop-variation { display: none; }

Regards
#247137 Copied In reply to: Translation issue
Olga Barlow

Participant

August 10, 2020 at 17:17

Hello,

You can upload the fonts via XStore > Custom fonts. And then just choose the necessary custom font at Theme Options > Typography.
If you don’t use FA icons in the menu then you don’t need to enable FA support in the optimization settings.

Regards

#247136 Copied In reply to: Separator.png

Olga Barlow

Participant

August 10, 2020 at 17:14

You are welcome.

Regards

#247132 Copied In reply to: Error 503 when i use backend

Olga Barlow

Participant

August 10, 2020 at 17:13

Hello,

You can update the theme from Dashboard > Updates > click Check again button and then choose the theme and update, choose the XStore core plugin and update it.

Regards

#247131 Copied In reply to: Questions for modifying homepage

Olga Barlow

Participant

August 10, 2020 at 16:59

Hello,

Mobile menu issue. You have added the code to custom HTML 3 area https://prnt.sc/tx96mn and it caused the issue with the mobile menu.

1), 2) Translate the mentioned strings using translation files of theme http://prntscr.com/tx8lq0 and XStore core plugin http://prntscr.com/tx8p3s or WPML strings translator but try to rescan theme for strings.

Regards

#247130 Copied In reply to: Translate theme options in DB

Olga Barlow

Participant

August 10, 2020 at 16:30

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#247123 Copied In reply to: choice of attributes

Olga Barlow

Participant

August 10, 2020 at 16:29

Hello,

That option means that you’ll get % discount label http://prntscr.com/tx8gou instead of the simple sale badge http://prntscr.com/tx8h67 . It calculates discounts depending on the product sale price.
Sale price rules for the product category you can set using WooCommerce Dynamic Pricing & Discounts plugin.

Regards

#247122 Copied In reply to: 20% discount on x product category

Olga Barlow

Participant

August 10, 2020 at 16:23

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#247120 Copied In reply to: Image size in home page

Olga Barlow

Participant

August 10, 2020 at 15:23

Hello,

Check now, please.

Regards

#247111 Copied In reply to: FB login do not work on special condition

Olga Barlow

Participant

August 10, 2020 at 13:32

Hello,

Are you talking about categories widget on the shop page?
Go to Appearance > Widgets > edit the title of the widget http://prntscr.com/tx4zjy

Regards

#247106 Copied In reply to: Translation issue

Olga Barlow

Participant

August 10, 2020 at 13:28

Hello,

Do you want to open products in the new tab once the user clicks on it? There is no such option by default in the WooCommerce plugin or our theme, sorry.

Regards

#247105 Copied In reply to: open all woocommerce product in new tab please help to setup

Olga Barlow

Participant

August 10, 2020 at 13:27

Hello,

1) You can disable the related products in Theme Options > WooCommerce > Single product page > Related products > Off.

2) Provide us with link to product that has the Cross-sells but they do not appear on the cart page. Because I don’t see the issue http://prntscr.com/tx4w1w

Regards

#247104 Copied In reply to: Linked Products

Olga Barlow

Participant

August 10, 2020 at 13:23

Hello,

We just updated theme and WooPress core plugin. Glad to hear that issue is resolved.

Regards

#247102 Copied In reply to: Cannot update woopress

Olga Barlow

Participant

August 10, 2020 at 13:21

Hello,

1) I can’t log in to your WP Dashboard using credentials that you provided http://prntscr.com/tx4obt

2) You told us that you can give us FTP http://prntscr.com/tx4p2q Besides in your first message you told that you disabled plugins via FTP.
We need either FTP/SFTP or cPanel (at least, but FTP preferable) access to your site to check the errors you got and to help you. We can do nothing without error logs and FTP, WP Dashboard access. It’s like to treat by photo.

Regards

#247101 Copied In reply to: crashed my site

Olga Barlow

Participant

August 10, 2020 at 13:11

Hello,

Try Duplicator plugin to move site from one domain to another.
Or try to export theme options from one site (Theme Options > Import/Export > download the export file) and import them to another one (Theme Options > Import/Export > import downloaded options > reload the settings without saving!).

Regards

#247099 Copied In reply to: Backup and restore theme

Olga Barlow

Participant

August 10, 2020 at 13:09

Hello,

Go to Theme Options > Custom CSS > search for the custom code
.head-title::after{margin-left:30px;margin-right:32px;position:relative;bottom:9px;content:url(https://xstore.8theme.com/demos/furniture2/wp-content/uploads/sites/49/2017/09/separator.png)} and remove it.

Regards

#247098 Copied In reply to: Separator.png

Olga Barlow

Participant

August 10, 2020 at 13:06

Hello,

You are welcome.

Regards

#247096 Copied In reply to: Elementor slider doesn't show pictures

Olga Barlow

Participant

August 10, 2020 at 13:04

Hello,

We were able to connect to your server but you gave us access to empty directory http://prntscr.com/tx4fjg
We need access to your WP installation.

Regards

#247095 Copied In reply to: Social block missing on Header

Olga Barlow

Participant

August 10, 2020 at 12:54

You are welcome.

Regards

#247094 Copied In reply to: accidentally erased the prefooter static block

Olga Barlow

Participant

August 10, 2020 at 12:53

Hello,

Edit the element settings https://prnt.sc/tx488e

Regards

#247093 Copied In reply to: change the size of thumbnails
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Viewing 15,480 results - 15,451 through 15,480 (of 30,391 total)

Viewing 30 posts - 15,451 through 15,480 (of 30,391 total)

← 1 2 3 … 515 516 517 … 1,012 1,013 1,014 →

Forum Replies Created

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