What actions you do when it stops working? It can’t give error without any reason. Probably you edit something or change? Something should give the error. And provide with server error log to find out what fatal error you get.
Regards
Olga Barlow
Participant
August 10, 2020 at 17:41
Hello,
Go to Theme Options > WooCommerce > Shop > Shop page layout > Product Added Notification > Off http://prntscr.com/tx9pdt
Go to Theme Options > WooCommerce > Single product > Fixed Added To Cart Message > Off http://prntscr.com/tx9oex
Regards
Olga Barlow
Participant
August 10, 2020 at 17:41
Hello,
Go to Theme Options > WooCommerce > Shop > Shop page layout > Product Added Notification > Off http://prntscr.com/tx9pdt
Go to Theme Options > WooCommerce > Single product > Fixed Added To Cart Message > Off http://prntscr.com/tx9oex
Regards
Olga Barlow
Participant
August 10, 2020 at 17:37
Hello,
Go to Theme Options > WooCommerce > Single product > Single product layout > disable the Ajax add to cart. It looks that your plugin does not support Ajax and requires default POST method to add to the cart.
You can upload the fonts via XStore > Custom fonts. And then just choose the necessary custom font at Theme Options > Typography.
If you don’t use FA icons in the menu then you don’t need to enable FA support in the optimization settings.
Regards
Olga Barlow
Participant
August 10, 2020 at 17:14
You are welcome.
Regards
Olga Barlow
Participant
August 10, 2020 at 17:13
Hello,
You can update the theme from Dashboard > Updates > click Check again button and then choose the theme and update, choose the XStore core plugin and update it.
Regards
Olga Barlow
Participant
August 10, 2020 at 16:59
Hello,
Mobile menu issue. You have added the code to custom HTML 3 area https://prnt.sc/tx96mn and it caused the issue with the mobile menu.
1), 2) Translate the mentioned strings using translation files of theme http://prntscr.com/tx8lq0 and XStore core plugin http://prntscr.com/tx8p3s or WPML strings translator but try to rescan theme for strings.
Regards
Olga Barlow
Participant
August 10, 2020 at 16:30
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
August 10, 2020 at 16:29
Hello,
That option means that you’ll get % discount label http://prntscr.com/tx8gou instead of the simple sale badge http://prntscr.com/tx8h67 . It calculates discounts depending on the product sale price.
Sale price rules for the product category you can set using WooCommerce Dynamic Pricing & Discounts plugin.
Regards
Olga Barlow
Participant
August 10, 2020 at 16:23
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
August 10, 2020 at 15:23
Hello,
Check now, please.
Regards
Olga Barlow
Participant
August 10, 2020 at 13:32
Hello,
Are you talking about categories widget on the shop page?
Go to Appearance > Widgets > edit the title of the widget http://prntscr.com/tx4zjy
Regards
Olga Barlow
Participant
August 10, 2020 at 13:28
Hello,
Do you want to open products in the new tab once the user clicks on it? There is no such option by default in the WooCommerce plugin or our theme, sorry.
Regards
Olga Barlow
Participant
August 10, 2020 at 13:27
Hello,
1) You can disable the related products in Theme Options > WooCommerce > Single product page > Related products > Off.
2) Provide us with link to product that has the Cross-sells but they do not appear on the cart page. Because I don’t see the issue http://prntscr.com/tx4w1w
Regards
Olga Barlow
Participant
August 10, 2020 at 13:23
Hello,
We just updated theme and WooPress core plugin. Glad to hear that issue is resolved.
Regards
Olga Barlow
Participant
August 10, 2020 at 13:21
Hello,
1) I can’t log in to your WP Dashboard using credentials that you provided http://prntscr.com/tx4obt
2) You told us that you can give us FTP http://prntscr.com/tx4p2q Besides in your first message you told that you disabled plugins via FTP.
We need either FTP/SFTP or cPanel (at least, but FTP preferable) access to your site to check the errors you got and to help you. We can do nothing without error logs and FTP, WP Dashboard access. It’s like to treat by photo.
Regards
Olga Barlow
Participant
August 10, 2020 at 13:11
Hello,
Try Duplicator plugin to move site from one domain to another.
Or try to export theme options from one site (Theme Options > Import/Export > download the export file) and import them to another one (Theme Options > Import/Export > import downloaded options > reload the settings without saving!).
Regards
Olga Barlow
Participant
August 10, 2020 at 13:09
Hello,
Go to Theme Options > Custom CSS > search for the custom code .head-title::after{margin-left:30px;margin-right:32px;position:relative;bottom:9px;content:url(https://xstore.8theme.com/demos/furniture2/wp-content/uploads/sites/49/2017/09/separator.png)} and remove it.
Regards
Olga Barlow
Participant
August 10, 2020 at 13:06
Hello,
You are welcome.
Regards
Olga Barlow
Participant
August 10, 2020 at 13:04
Hello,
We were able to connect to your server but you gave us access to empty directory http://prntscr.com/tx4fjg
We need access to your WP installation.
You added that image as the bg image for the row with bg position center-right http://prntscr.com/tx356o So, you have that effect.
We have made some changes of the page content. Check now if it suits your needs.
You wrote about server cache issues with our Core plugin. Could you, please, explain in more details what errors do you get? What part conflicts with the cache? Maybe provide screenshots for better understanding.
Regards
Olga Barlow
Participant
August 10, 2020 at 11:05
Hello,
Please, contact your hosting provider and increase the max input vars limit to 2000 http://prntscr.com/tx26z6 And add our user (web.8theme) to your developers.facebook.com account to allow us to check the FB settings http://prntscr.com/tx28db
Regards
Olga Barlow
Participant
August 10, 2020 at 10:43
FTP access does not work and we can’t connect to your server to check the issue with the selection of the variation on the home page. Please, check the FTP credentials and provide the correct one.
