Cannot update woopress - by Bastinet - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

  • Avatar: Bastinet
    Bastinet
    Participant
    August 6, 2020 at 10:38

    Hello, i try to update woopress theme but it just shows error page:
    “There has been a critical error on your website”
    I try to update from 6.3 to 6.3.1

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 6, 2020 at 21:03

    Hello,

    Please check FTP access, I can’t connect –
    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    Do you have any limits for connections from other countries?

    Regards

    Avatar: Bastinet
    Bastinet
    Participant
    August 7, 2020 at 08:37

    Please use file manager inside wp-admin

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2020 at 10:33

    One of our technicians will be able to assist you with the theme update on Monday or Tuesday. Please wait, we will inform you before starting.

    Regards

    Avatar: Bastinet
    Bastinet
    Participant
    August 7, 2020 at 12:15

    Ok thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 10, 2020 at 08:04

    Hello,

    Could you, please, check the FTP access? We can’t connect to your server http://prntscr.com/twz0zx

    Regards

    Avatar: Bastinet
    Bastinet
    Participant
    August 10, 2020 at 08:11

    Hello
    As i wrote before, please use file manager in admin instead of ftp

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 10, 2020 at 08:18

    Hello,

    As a rule, we don’t use File manager because if any fatal error appears we are locked and can’t proceed with update.
    Anyway, I tried to update the theme via File manager and everything is ok. Did not face any error. Check, please.

    Regards

    Avatar: Bastinet
    Bastinet
    Participant
    August 10, 2020 at 08:19

    Hello, did you do something ? Site design messed up!!
    Lot of elements missing

    Avatar: Bastinet
    Bastinet
    Participant
    August 10, 2020 at 08:24

    Please replyasap!!!

    Avatar: Bastinet
    Bastinet
    Participant
    August 10, 2020 at 08:41

    Issue solved now

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 10, 2020 at 13:23

    Hello,

    We just updated theme and WooPress core plugin. Glad to hear that issue is resolved.

    Regards

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