Checked your site using a mobile device and don’t see the mentioned issue http://prntscr.com/txt0gz
What device do you use?
Regards
Olga Barlow
Participant
August 11, 2020 at 14:57
Hello,
Provide us with the correct link to your site http://prntscr.com/txsvcs and temporary WP Dashboard access. We’ll check what is the reason of your issue.
Regards
Olga Barlow
Participant
August 11, 2020 at 14:55
Hello,
I have checked both sites and don’t see the issue with the header menu or footer styles. Have you sorted out?
Regards
Olga Barlow
Participant
August 11, 2020 at 14:53
Hello,
Change the product element settings according to your needs to display sale products randomly or by date etc http://prntscr.com/txss1s
Regards
Olga Barlow
Participant
August 11, 2020 at 14:51
Hello,
You can try etheme_product_brands function to display brands (you can find function in xstore/framework/woo.php), we use it to display brands, for example http://prntscr.com/txsqa5 (xstore/woocommerce/content-product.php and xstore/woocommerce/content-product-slider.php)
Regards
Olga Barlow
Participant
August 11, 2020 at 14:45
Hello,
Ok. We were able to check the site http://prntscr.com/txslr0 and log in to your Dashboard and see theme in the list http://prntscr.com/txsm7r
So, what issue do you have? Because everything works ok as we can see.
We have checked your site and see that even desktop version does not work ok because of some js error http://prntscr.com/txrzwh Do you use cache plugin or server cache? Try to disable it. It looks that some option of the caching or minification of the scripts causes the issue on your site.
Regards
Olga Barlow
Participant
August 11, 2020 at 13:39
Hello,
It’s my 4th message where I’m trying to explain to you that it does not work for us.
Any credentials that you provided does not work for that sign-in form. So, please, try by yourself and provide the clear correct access to pass:
1) Auth form
2) WP Dashboard
Regards
Olga Barlow
Participant
August 11, 2020 at 13:36
Hello,
1) Provide us with temporary WP Dashboard access to check and help you with the Wishlist settings.
2) Tried to explain it in the very first message:
You can upload the fonts via XStore > Custom fonts. And then just choose the necessary custom font at Theme Options > Typography to use locally hosted font instead of the loading google font
Regards
Olga Barlow
Participant
August 11, 2020 at 13:33
Hello,
Still the same. Did you check the FTP access before reply back? Please, try yourself. When you choose the destination folder of the FTP user while creating it should not be the new folder but the existing folder with your WP installation.
We need to check the theme and XStore code plugin files to find out why that element is missing on your site.
You should get the API key if you want to import products using that method.
Regards
Olga Barlow
Participant
August 11, 2020 at 11:16
Hello,
We need to log in to WP Dashboard but if we use https://zee.com.sa/wp-admin we face auth popup and can’t pass the authentification using credentials that you provided https://gyazo.com/6f9698345707e76936fb07eab26661bc
So:
1) provide correct user and pass for the auth popup
2) Provide correct username and pass for the WP Dashboard access once we pass the authentification.
Regards
Olga Barlow
Participant
August 11, 2020 at 11:13
Hello,
We can’t test activation of the Elementor Pro plugin because it asks to log in to account http://prntscr.com/txo9yv
Could you provide us with that information to test activation?
Or maybe describe in detail step by step when you get those warnings.
Regards
Olga Barlow
Participant
August 11, 2020 at 11:06
Hello,
Theme Options > WooCommerce > Shop > Shop page layout > a number of products per page http://prntscr.com/txo6b6 Once I set 12 I see the 12 products on that page.
Regards
Olga Barlow
Participant
August 11, 2020 at 09:52
Hello,
Prev/Next products displays from the total products list in the order it was added to your site. Our developers are looking if it’s possible to show the products only from the category but we need more time to find out if it’s possible to implement. I’ll inform you once get the answer from our developers.
Regards
Olga Barlow
Participant
August 11, 2020 at 09:50
Hello,
It’s because the slider uses the bg images from our server. Replace demo content by your own images. Or install Really simple SSL plugin to fix the SSL issue for the third-party images.
Regards
Olga Barlow
Participant
August 11, 2020 at 09:47
Hello,
There is no such option by default in our theme.
You can submit additional customization request here to get help with implementation of this on your site.
Regards
Olga Barlow
Participant
August 11, 2020 at 09:39
Hello,
1) I see the you use the FA icons for the wishlist on the single product page because you did not set recommended settings according to the theme documentation https://www.8theme.com/documentation/xstore/plugins/wishlist/ If you change the wishlist icon settings according to docs to use only XStore icons font you can disable the FA support in the Theme Options > Site Optimization.
2) You are using google fonts for the body, headings, menu via theme options and header builder. So, removing google fonts from the Massive Addons plugin panel does not affect the Theme Options that also use the google fonts by default.
8theme swatches filter and all the other WooCommerce default filter widgets are working only in the shop page sidebar and shop filters widget areas. They won’t work out of the shop page/categories page. This is how WooCommerce plugin works. If you want to add the list of the sizes use simple links and style them using custom CSS according to your needs. I have created an example of the Static block with the custom content http://prntscr.com/txm8dp and added the menu item with this static block.
Regards
Olga Barlow
Participant
August 11, 2020 at 08:34
Hello,
FTP access is ok but we can’t pass the authentification http://prntscr.com/txl7mp using previously provided email and pass. Please, check them once more and provide the correct one.
Regards
Olga Barlow
Participant
August 11, 2020 at 08:19
Hello,
Look, we do really want to help you but you don’t want to share the server error logs to check what error causes the issue and don’t want to share your FTP access to allow us to check the error logs by ourself and make the necessary changes to fix the problem if this is related to our theme/plugin. How do you expect we should fix the issue if we even don’t have access to files and logs? 504 error could be caused by a lot of things. Error log helps to understand what exactly is the reason of the problem.
So, please, provide us with server error logs and create a temporary FTP account with access to your wp-content folder only. We don’t need access to any other folders of your installation.
Regards
Olga Barlow
Participant
August 11, 2020 at 07:24
Hello,
Our developers need more time to fix the problem. Issue is related to Lazy loading of the Product element. You can either disable it in the element settings till we fix it or change the variation swatches appearance ( Theme Options > WooCommerce > Shop elements > Variation swatches > choose the Popup type instead of the Default.
I’ll inform you once we fix the problem to allow using of Default type with the Lazy loading of element. Sorry for this delay.
Regards
Olga Barlow
Participant
August 11, 2020 at 07:19
Hello,
Issue was related to redirect URL of the checkout page after logging in to account via FB. Fix will be included in the next theme update. You can change limit of the max input vars to previous one.
Regards
Olga Barlow
Participant
August 11, 2020 at 07:17
Hello,
Our developers tried to improve this functionality but unfortunately due to specific features of the YITH Wishlist plugin we can’t change the process of adding of variations to wishlist from grid. So, we can just help you to remove wishlist button from grid to avoid this issue.
