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Viewing 30 posts - 15,421 through 15,450 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 15:16

    Hello,

    Go to WooCommerce > Status > Tools tab > click “Create pages” button to create the default WooCommerce pages. Try to create an account after that. Because it seems that such pages as My account, cart, shop, checkout are missing at this moment.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 15:13

    Hello,

    How could the developer delete theme if he doesn’t have access to your Dashboard or FTP?
    Change access to all the accounts you have and that’s all.
    Sorry, don’t understand the problem and how theme support could help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 15:12

    Hello,

    Unfortunately, we don’t have such WPBakery elements that allow using of the different slider images for the different devices. Only revolution slider or using default gallery element duplicated for 2 different rows when one of them is hidden for the desktop and another one for the mobile http://prntscr.com/txt6mz

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 15:05

    Hello,

    Thank you for choosing our theme!
    Provide us with a temporary WP Dashboard and FTP access to your site. We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 15:03

    Hello,

    Checked your site using a mobile device and don’t see the mentioned issue http://prntscr.com/txt0gz
    What device do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 14:57

    Hello,

    Provide us with the correct link to your site http://prntscr.com/txsvcs and temporary WP Dashboard access. We’ll check what is the reason of your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 14:55

    Hello,

    I have checked both sites and don’t see the issue with the header menu or footer styles. Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 14:53

    Hello,

    Change the product element settings according to your needs to display sale products randomly or by date etc http://prntscr.com/txss1s

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 14:51

    Hello,

    You can try etheme_product_brands function to display brands (you can find function in xstore/framework/woo.php), we use it to display brands, for example http://prntscr.com/txsqa5 (xstore/woocommerce/content-product.php and xstore/woocommerce/content-product-slider.php)

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 14:45

    Hello,

    Ok. We were able to check the site http://prntscr.com/txslr0 and log in to your Dashboard and see theme in the list http://prntscr.com/txsm7r
    So, what issue do you have? Because everything works ok as we can see.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 14:41

    Hello,

    Fixed. You can enable Lazy loading for the elements http://prntscr.com/txsjln and check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 14:35

    Hello,

    Please, follow the steps described here https://www.8theme.com/documentation/docs/support-of-the-woocommerce-additional-variation-images-plugin/
    Or provide us with temporary WP Dashboard and FTP access to your site and we’ll help you to implement that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 14:18

    Hello,

    We have checked your site and see that even desktop version does not work ok because of some js error http://prntscr.com/txrzwh Do you use cache plugin or server cache? Try to disable it. It looks that some option of the caching or minification of the scripts causes the issue on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 13:39

    Hello,

    It’s my 4th message where I’m trying to explain to you that it does not work for us.
    Any credentials that you provided does not work for that sign-in form. So, please, try by yourself and provide the clear correct access to pass:
    1) Auth form
    2) WP Dashboard

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 13:36

    Hello,

    1) Provide us with temporary WP Dashboard access to check and help you with the Wishlist settings.
    2) Tried to explain it in the very first message:

    You can upload the fonts via XStore > Custom fonts. And then just choose the necessary custom font at Theme Options > Typography to use locally hosted font instead of the loading google font

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 13:33

    Hello,

    Still the same. Did you check the FTP access before reply back? Please, try yourself. When you choose the destination folder of the FTP user while creating it should not be the new folder but the existing folder with your WP installation.
    We need to check the theme and XStore code plugin files to find out why that element is missing on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 13:30

    Hello,

    You are using simple adjustment http://prntscr.com/txr0ox so, use this type http://prntscr.com/txqygz instead of all adjustment types. Check the query monitor log now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 11:53

    Hello,

    It’s still there https://gyazo.com/f77258edc54a75b76778c272c7f040de

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 11:17

    Hello,

    You should get the API key if you want to import products using that method.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 11:16

    Hello,

    We need to log in to WP Dashboard but if we use https://zee.com.sa/wp-admin we face auth popup and can’t pass the authentification using credentials that you provided https://gyazo.com/6f9698345707e76936fb07eab26661bc
    So:
    1) provide correct user and pass for the auth popup
    2) Provide correct username and pass for the WP Dashboard access once we pass the authentification.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 11:13

    Hello,

    We can’t test activation of the Elementor Pro plugin because it asks to log in to account http://prntscr.com/txo9yv
    Could you provide us with that information to test activation?
    Or maybe describe in detail step by step when you get those warnings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 11:06

    Hello,

    Theme Options > WooCommerce > Shop > Shop page layout > a number of products per page http://prntscr.com/txo6b6 Once I set 12 I see the 12 products on that page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 09:52

    Hello,

    Prev/Next products displays from the total products list in the order it was added to your site. Our developers are looking if it’s possible to show the products only from the category but we need more time to find out if it’s possible to implement. I’ll inform you once get the answer from our developers.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 09:50

    Hello,

    It’s because the slider uses the bg images from our server. Replace demo content by your own images. Or install Really simple SSL plugin to fix the SSL issue for the third-party images.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 09:47

    Hello,

    There is no such option by default in our theme.
    You can submit additional customization request here to get help with implementation of this on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 09:39

    Hello,

    1) I see the you use the FA icons for the wishlist on the single product page because you did not set recommended settings according to the theme documentation https://www.8theme.com/documentation/xstore/plugins/wishlist/ If you change the wishlist icon settings according to docs to use only XStore icons font you can disable the FA support in the Theme Options > Site Optimization.

    2) You are using google fonts for the body, headings, menu via theme options and header builder. So, removing google fonts from the Massive Addons plugin panel does not affect the Theme Options that also use the google fonts by default.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 09:32

    Hello,

    Thank you for using our theme!

    1) Do you want to clear this area http://prntscr.com/txmc4a ? Go to Theme Options > Header builder > remove the content of the right top header. Watch video tutorial on how to use the header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    2) Install and activate Loco Translate plugin. After that go to Loco Translate > Plugins > XStore core plugin > create translation for the core plugin and translate the mentioned strings
    https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 09:28

    Hello,

    Thank you for choosing our theme!
    Place the theme translation files to wp-content/languages/themes folder, sync your file https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and then continue translation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Also, don’t forget to translate XStore core plugin (Loco translate > Plugins > XStore core).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 09:25

    Hello,

    8theme swatches filter and all the other WooCommerce default filter widgets are working only in the shop page sidebar and shop filters widget areas. They won’t work out of the shop page/categories page. This is how WooCommerce plugin works. If you want to add the list of the sizes use simple links and style them using custom CSS according to your needs. I have created an example of the Static block with the custom content http://prntscr.com/txm8dp and added the menu item with this static block.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2020 at 08:34

    Hello,

    FTP access is ok but we can’t pass the authentification http://prntscr.com/txl7mp using previously provided email and pass. Please, check them once more and provide the correct one.

    Regards

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    Viewing 15,450 results - 15,421 through 15,450 (of 30,391 total)
Viewing 30 posts - 15,421 through 15,450 (of 30,391 total)
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