That’s strange but we can’t verify your code. Could you, please, log in to your ThemeForest account and check if everything is ok with your purchase?
Regards
Olga Barlow
Participant
August 12, 2020 at 11:29
Hello,
1) I have chosen the necessary options. FA support and loading from our theme is disabled.
2) I meant uploading fons using Custom font area http://prntscr.com/tyaqx4 and then using them via Theme Options http://prntscr.com/tyasoc It prevents loading of these fonts from google server. Check now.
Regards
Olga Barlow
Participant
August 12, 2020 at 10:51
Hello,
You can update WordPress if you use XStore core plugin 2.3.9.1 version.
Regards
Olga Barlow
Participant
August 12, 2020 at 10:44
Hello,
Our theme does not have any security vulnerability that allows to delete it remotely. I’m not sure about your WP installation.
Regards
Olga Barlow
Participant
August 12, 2020 at 10:32
Hello,
Go to Dashboard > Updates > click “Check again” button. Update XStore core plugin to version 2.3.9.1. Or provide us with FTP access to your site and we’ll help you.
YITH WooCommerce product add-ons Premium plugin I suppose.
Regards
Olga Barlow
Participant
August 12, 2020 at 10:19
Hello,
Code works and I don’t see issues once plugin and browser cache is cleared.
So, clear the mobile device browser cache or check in the incognito window.
Regards
Olga Barlow
Participant
August 12, 2020 at 10:12
Hello,
I see. Unfortunately, many scripts and styles detect that you still using the mobile device even if you choose the desktop version in the Chrome settings and apply styles for the mobile version. It’s related not just to our theme but to WPBakery, Revolution slider etc. We can do nothing with this.
Regards
Olga Barlow
Participant
August 12, 2020 at 10:03
Hello,
Thank you for using our theme
We use the default WooCommerce function to show the registration in the popup and My account page with the registration is the default WooCommerce page. So, we don’t have any custom code for the registration to improve it or change. In your case only plugin could help you or additional customization.
We did not study question of the custom registration fields because it’s not related to theme but to the WooCommerce plugin. So, we would recommend you contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/ and ask if they could suggest you something that works fine with WooCommerce.
Regards
Olga Barlow
Participant
August 12, 2020 at 09:59
Hello,
Not sure about this.
Regards
Olga Barlow
Participant
August 12, 2020 at 08:19
Hello,
Theme with required plugins does not have a problem with this because we use cache, minification and combination on our demos.
Regards
Olga Barlow
Participant
August 12, 2020 at 08:17
Hello,
Take our apologies for this inconvenience. Provide us with WP Dashboard and FTP access to your site and we’ll help you.
Regards
Olga Barlow
Participant
August 11, 2020 at 20:26
Hello,
Go to WooCommerce > Settings > Products > Inventory tab > check “Hide out of stock items from catalog”.
Regards
Olga Barlow
Participant
August 11, 2020 at 20:23
Hello,
Third-party plugin that you use works with the default WooCommerce gallery and seems doesn’t support our custom slider for gallery. So, contact plugin support if you want to implement the custom slider for gallery. Because it doesn’t depend on our theme only.
Regards
Olga Barlow
Participant
August 11, 2020 at 20:19
Hello,
Nope, it does not help us. I think you need to contact your hosting provider with this question. Ask them to prevent any third-party access to your site.
Theme support is able to help you only with theme settings. We can’t protect your site from access of third-party person.
Regards
Olga Barlow
Participant
August 11, 2020 at 17:29
Hello,
Provide us with WP Dashboard access to your site to check.
Regards
Olga Barlow
Participant
August 11, 2020 at 17:27
Hello,
Allow access to the file that you sent.
Regards
Olga Barlow
Participant
August 11, 2020 at 16:47
Hello,
I have passed your issue to our developers. I’ll inform you once get the answer from them.
Take my apologies for this delay.
It depends on the plugins you use and CDN cache. So, you can try to disable them one by one and clear cache and CDN cache after every disabling to check which one if the reason of the problem.
Regards
Olga Barlow
Participant
August 11, 2020 at 16:33
Hello,
Contact your hosting provider support. They should be able to give you this information and help with the FTP account creation. Different servers have the different path to error logs.
Regards
Olga Barlow
Participant
August 11, 2020 at 16:30
Hello,
To change the WP File system contact your hosting provider. We don’t change the server settings.
But we can help you to install plugin manually. Provide us with WP Dashboard and FTP access to your site.
Regards
Olga Barlow
Participant
August 11, 2020 at 16:29
Hello,
Try to add the below code to child theme style.css
@media only screen and (max-width: 769px){
ul.st-swatch-preview li:hover:not(.selected){
border: 2px solid;
border-color: #bfbfbf;
}
}
Regards
Olga Barlow
Participant
August 11, 2020 at 16:20
Hello,
Our theme does not have such option, sorry.
Regards
Olga Barlow
Participant
August 11, 2020 at 16:19
Hello,
Add the custom class for your heading element in the element settings “no-uppercase”.
Regards
Olga Barlow
Participant
August 11, 2020 at 16:17
Hello,
Check the site after demo content installation. Do you have any missing images?
Regards
Olga Barlow
Participant
August 11, 2020 at 16:12
Hello,
Check now.
Regards
Olga Barlow
Participant
August 11, 2020 at 15:19
Hello,
Username is incorrect https://gyazo.com/44a13577f09b42ad30e952e7bb6d94b1
Also, provide FTP host, FTP username and FTP password to check if all the necessary files are installed to correct directories.
