XStore Burger theme problems - by RuslanT

This topic has 7 replies, 4 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler

  • Avatar: RuslanT
    RuslanT
    Participant
    August 13, 2020 at 20:39

    There is a problem loading the demo data. I have already rebooted hosting, reinstalled the CMS itself many times. But the problem remains the same. Media content is not loading.

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: John Holden
    John Holden
    Support staff
    August 14, 2020 at 05:29

    Hi,

    Please provide temporary wp-admin and FTP access.

    Regards,
    Hung PD

    Avatar: RuslanT
    RuslanT
    Participant
    August 14, 2020 at 10:43

    Hello

    Please contact administrator
    for this information.
    Avatar: RuslanT
    RuslanT
    Participant
    August 14, 2020 at 10:51

    Another question, in the OUR MENU section, the online store page is divided into product categories, but each category displays the entire list. How can you pin sections by category?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 14, 2020 at 17:53

    Hello,

    It seems your server imports media very slow and the existing timeout was not enough. We have imported the some media manually but it does not allow to import all the media http://prntscr.com/tzp4x3

    2) Edit the page and Grid products element and choose what category you want to show for every tab http://prntscr.com/tzoyew

    Regards

    Avatar: RuslanT
    RuslanT
    Participant
    August 14, 2020 at 18:49

    I doubled my hosting and throughput metrics. The problem is not from the hosting side.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2020 at 08:51

    Hello,

    Have you changed wp-admin access? I can’t log in.
    Is there anything else I can help you with?

    Regards

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