If you want to add table to your short description then switch to Text tab http://prntscr.com/u13z7v and add the table code. If you want to add the table to your full product description then switch the full description to Text tab and add the HTML code. Save product after that.
Regards
Olga Barlow
Participant
August 17, 2020 at 17:53
Hello,
1) Go to Elementor > enable Elementor for the Static Blocks.
2) Go to Static Blocks > edit footer static block using Elementor.
Regards
Olga Barlow
Participant
August 17, 2020 at 17:52
Hello,
Thank you for choosing our theme!
1) Go to Theme Options > Header builder > Menu > choose the font-family you need http://prntscr.com/u13w3k
2) Edit the border width and color at the same place http://prntscr.com/u13wjz
3) It depends on the element you used there and what exactly you want to change: color, font-family, or font-size?
Regards
Olga Barlow
Participant
August 17, 2020 at 17:44
Hello,
I see that you copied the whole woocommerce folder to child theme http://prntscr.com/u13qyf It causes some js errors http://prntscr.com/u13rrm because some files are our of date. Please, leave only files that you changed in the child theme and remove all the other files.
After that clear the CDN cache.
Regards
Olga Barlow
Participant
August 17, 2020 at 17:43
Hello,
I see that you copied the whole woocommerce folder to child theme http://prntscr.com/u13qyf It causes some js errors http://prntscr.com/u13rrm because some files are our of date. Please, leave only files that you changed in the child theme and remove all the other files.
Regards
Olga Barlow
Participant
August 17, 2020 at 17:40
Hello,
Unfortunately, adding just a class won’t implement Ajax add to cart for the variable products.
It’s more complicated.
Besides as I can see you have already added the plugin because animation is there https://gyazo.com/1be57d85e390fa75acb7052d8109c606
Regards
Olga Barlow
Participant
August 17, 2020 at 17:27
Hello,
Don’t see issues with translation after sync. Tell me what strings are missing?
Thank you for using our theme!
Edit your product and either upload self-hosted video or add embed video http://prntscr.com/u131qf
Regards
Olga Barlow
Participant
August 17, 2020 at 16:59
Hello,
1) Don’t see the issue with the Customizer http://prntscr.com/u12xt7
2) WordPress released the major update 5.5 and we had to release the new updates compatible with the latest version of the WordPress. So, our updates depend on the WordPress, WooCommerce updates and bug fixes. If you don’t update WP and WooCommerce and don’t need bug fixes you can skip theme and XStore core plugin updates.
3) Wishlist plugin was out of date. We have updated Wishlist plugin and don’t see the mentioned issue.
Regards
Olga Barlow
Participant
August 17, 2020 at 16:45
Hello,
Archive sent to your registration email.
Regards
Olga Barlow
Participant
August 17, 2020 at 16:41
Hello,
1) 404 error was related to your permalinks settings, use this type http://prntscr.com/u12nh7
2) Product show be in stock if you want to add it to the cart from the shop page. If product is out of stock then you’ll be redirected to single product page.
Regards
Olga Barlow
Participant
August 17, 2020 at 16:27
Hello,
You forgot about FTP access. Provide FTP host, username and password.
Also, tell me what shortcode do you plan to show in the excerpt? Is it shortcode generated by some plugin? Wich one?
IPs of our experts who will work on your issue 176.98.69.124, 176.98.70.243 and 176.98.70.175.
Regards
Olga Barlow
Participant
August 17, 2020 at 16:06
Hello,
Check now, please. I have added the custom code to child theme functions.php.
Regards
Olga Barlow
Participant
August 17, 2020 at 15:28
Hello,
Make sure that the mentioned product is visible for search http://prntscr.com/u117dk
Because I don’t see issues with the search of the other products.
Regards
Olga Barlow
Participant
August 17, 2020 at 15:10
Hello,
I have checked the header and Sticky header and don’t see any issue with the classes https://gyazo.com/4166eef2666931f4b400264892a3fad6
On is enabled only once you scroll down. Once you are at very top position there is not on in classes.
Can’t log in to your Dashboard http://prntscr.com/u10gm0
And can’t connect to your FTP http://prntscr.com/u10hk6
Please, provide us with correct access.
Also, if you use Cloudflare CDN then install and activate Cloudflare plugin and log in to your account to allow us to flush CDN cache after changes.
You just need to update theme to version 6.3.9.1 and XStore core plugin to version 2.3.9.1. Once you provide us with correct WP Dashboard access (because link you provided does not work http://prntscr.com/u0x9en ) and FTP we’ll help you with theme update. In addition, we would suggest to update all the bundled plugins (XStore > Plugin installer)
Also, we plan the new 7.0 theme update soon with redesign of the Dashboard and a number of optimization options.
Regards
Olga Barlow
Participant
August 17, 2020 at 12:19
P.S. I have updated theme and everything is ok with the registration.
We are not sure about this but your server gives that error, so it means that something is not ok with your PHP memory limit. Maybe it was set incorrectly or maybe you still have some limits somewhere in the server settings. Contact your hosting provider and ask them about this. Show them those errors, you can find them in your Dashboard after opening the Customizer. Either solve this moment with your hosting provider or you can submit a refund request because we can do nothing with the server settings and with min requirements for our theme.
Regards
Olga Barlow
Participant
August 17, 2020 at 12:08
Hello,
We are very sorry because of this. We’ll release the permanent fix of the issue in the 7.0 version of our theme that coming soon. We made the temporary fix on your site to avoid waiting of the new theme update for you. So, please, don’t update XStore core plugin till the release of the new version of the theme and plugin! I have added the fix again.
Also, don’t afraid that you’ll be without help once your support expired. We never leave the customers in trouble even if they don’t have a valid support period if the issue is related to our theme bug. You’ll be able to contact us using the contact form and always get the answer and assistance.
