It looks that problem caused by WP-Optimize plugin and calling of the styles after minification. We have added some custom code to fix the problems. Check now.
Regards
Olga Barlow
Participant
August 19, 2020 at 14:54
P.S. I was able to update theme to latest version via Dashboard.
Don’t enable this option http://prntscr.com/u29cjb because it causes JS errors and tabs, FAQ do not work.
Regards
Olga Barlow
Participant
August 19, 2020 at 14:33
Hello,
You can try links with the following type https://embodyacademy.com/shop/?filter_format=ebook
You forget about FTP access to your site. Please, provide us with FTP.
Also, Jetpack plugin gives js error http://prntscr.com/u28xwf Ask WP support to fix this.
Regards
Olga Barlow
Participant
August 19, 2020 at 14:25
Hello,
Unfortunately, there is no option to change that in our theme. It’s possible only by additional customization.
Regards
Olga Barlow
Participant
August 19, 2020 at 13:00
Hello,
Not sure why this happens, probably some glitch of the Loco translate plugin or compatibility issue with the third-party plugin that you use or WP version. I have placed the translation files to the correct folder, so use Loco translation to finish the translation.
Regards
Olga Barlow
Participant
August 19, 2020 at 12:27
Hello,
I meant Spanish language countries or maybe limits for connections from another country than yours, not sure https://gyazo.com/8edce3b2f35e757ef7639afbe49e8b22
Please, contact the hosting provider and explain the issue, send my short video for better understanding.
Regards
Olga Barlow
Participant
August 19, 2020 at 12:23
P.S. If you use the Elementor as the main page builder then disable WPBakery plugin. There is no need to keep enabled 2 page builders because it slows down the site.
We’ll fix double options in the 7.0 of XStore theme update. 7.0 update coming soon.
Regards
Olga Barlow
Participant
August 19, 2020 at 12:14
Hello,
We got a fatal error once activated child theme http://prntscr.com/u265cs
It means you made changes in the child theme functions.php. Please, comment out your changes and find which code of the child theme functions.php causes the issue with the titles + fatal error.
Regards
Olga Barlow
Participant
August 19, 2020 at 12:12
Hello,
Could you, please, provide us with temporary WP Dashboard and FTP access to your site to update the theme and bundled plugins to version compatible with the latest WP 5.5 update?
Regards
Olga Barlow
Participant
August 19, 2020 at 12:11
Hello,
Could you, please, provide us with temporary WP Dashboard and FTP access to your site to update the theme to version compatible with the latest WP 5.5 update?
We’ll help you.
Regards
Olga Barlow
Participant
August 19, 2020 at 12:10
Hello,
Could you, please, provide us with temporary WP Dashboard and FTP access to your site to update the theme to version compatible with the latest WP 5.5 update?
Also, tell me what demo do you want to import?
We don’t have solutions, unfortunately. If your hosting provider allowed connection but you still have the same error we don’t have more ideas. Do you have any errors in the server error log? Ask the hosting provider to give you server error logs.
Regards
Olga Barlow
Participant
August 19, 2020 at 06:36
Hello,
Update theme to version 6.3.9.2 (available on ThemeForest) and try activation after that. If it doesn’t help provide us with WP Dashboard access to your site.
Regards
Olga Barlow
Participant
August 19, 2020 at 06:34
Hello,
Go to YITH Wishlist plugin settings and translate all the texts you have there.
Regards
Olga Barlow
Participant
August 19, 2020 at 06:32
Hello,
We have some issue with the page importer because of the WordPress update 5.5. But we’ll fix it in 7.0 theme update.
Regards
Olga Barlow
Participant
August 19, 2020 at 06:31
Hello,
It’s because you updated WooCommerce plugin. We have not released the new theme update compatible with the WC 4.4. Wait for the new theme update and dismiss the message till the update.
Regards
Olga Barlow
Participant
August 19, 2020 at 06:30
Hello,
It’s because you updated WooCommerce plugin. We have not released the new theme update compatible with the WC 4.4. Wait for the new theme update and dismiss the message till the update.
Regards
Olga Barlow
Participant
August 19, 2020 at 06:28
Hello,
1) If you disable the plugin you won’t have the error. Flush cache if you still have the error when MailChimp plugin is disabled and wait for update for the plugin.
2) I asked you about WordPress Dashboard access, not about FTP.
Regards
Olga Barlow
Participant
August 18, 2020 at 18:21
Hello,
Provide us with screenshot of the version that you use (Appearance > Themes > check details).
What error do you get while trying to activate theme? Provide us with screenshot of the error.
Regards
Olga Barlow
Participant
August 18, 2020 at 18:20
Hello,
1) Loco translate > Themes > XStore > add the language you need https://gyazo.com/fed3dee6ba549640ff5bebd06f5b4ccc Translate the necessary strings. Do the same for the XStore core plugin (Loco translate > Plugins > XStore core).
Also, don’t forget to choose the site language in Settings > General.
2) Go to Appearance > Widgets > add the empty text widget to Main sidebar widget area. Or disable sidebar in the page settings http://prntscr.com/u1rcpt
Update the theme on your local to version 6.3.9.2 and try activation again. Old version of theme has a known issue with the activation. The latest version of theme you can find in the Downloads area of your ThemeForest account.
Regards
Olga Barlow
Participant
August 18, 2020 at 18:07
Hello,
We don’t have WPML widget on the hosting demo. Select on that demo is simple menu for demo purposes only. All the available options for the WPML widget you can find in the WPML plugin settings. If you need anything extra you ask WPML plugin support if they have options for this.
