Page 506 – 8theme.com

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Olga Barlow

Participant

August 19, 2020 at 13:00

Hello,

Not sure why this happens, probably some glitch of the Loco translate plugin or compatibility issue with the third-party plugin that you use or WP version. I have placed the translation files to the correct folder, so use Loco translation to finish the translation.

Regards

#248522 Copied In reply to: Loco Translate error

Olga Barlow

Participant

August 19, 2020 at 12:27

Hello,

I meant Spanish language countries or maybe limits for connections from another country than yours, not sure https://gyazo.com/8edce3b2f35e757ef7639afbe49e8b22
Please, contact the hosting provider and explain the issue, send my short video for better understanding.

Regards

#248514 Copied In reply to: Slider

Olga Barlow

Participant

August 19, 2020 at 12:23

P.S. If you use the Elementor as the main page builder then disable WPBakery plugin. There is no need to keep enabled 2 page builders because it slows down the site.

Regards

#248511 Copied In reply to: HTTP request failure when trying to activate Elementor Pro

Olga Barlow

Participant

August 19, 2020 at 12:21

Hello,

We are able to create new page https://gyazo.com/fae7ccf6abdb5cf9670af179876425c7
What browser do you use?

Regards

#248510 Copied In reply to: HTTP request failure when trying to activate Elementor Pro

Olga Barlow

Participant

August 19, 2020 at 12:17

Hello,

Done.

Regards

#248508 Copied In reply to: Can I have a refund? The theme is tooooo…. slow!! Google page speed score low!

Olga Barlow

Participant

August 19, 2020 at 12:15

Hello,

You should use XStore child. Read more what the child theme is here https://developer.wordpress.org/themes/advanced-topics/child-themes/

We’ll fix double options in the 7.0 of XStore theme update. 7.0 update coming soon.

Regards

#248507 Copied In reply to: Xstore theme – issue with product thumbnails

Olga Barlow

Participant

August 19, 2020 at 12:14

Hello,

We got a fatal error once activated child theme http://prntscr.com/u265cs
It means you made changes in the child theme functions.php. Please, comment out your changes and find which code of the child theme functions.php causes the issue with the titles + fatal error.

Regards

#248506 Copied In reply to: Product title missing variation name

Olga Barlow

Participant

August 19, 2020 at 12:12

Hello,

Could you, please, provide us with temporary WP Dashboard and FTP access to your site to update the theme and bundled plugins to version compatible with the latest WP 5.5 update?

Regards

#248504 Copied In reply to: MasterSlider update and RevolutionSlider not working

Olga Barlow

Participant

August 19, 2020 at 12:11

Hello,

Could you, please, provide us with temporary WP Dashboard and FTP access to your site to update the theme to version compatible with the latest WP 5.5 update?
We’ll help you.

Regards

#248502 Copied In reply to: Help me theme wordpress

Olga Barlow

Participant

August 19, 2020 at 12:10

Hello,

Could you, please, provide us with temporary WP Dashboard and FTP access to your site to update the theme to version compatible with the latest WP 5.5 update?
Also, tell me what demo do you want to import?

Regards

#248501 Copied In reply to: i need demo fow woopress

Olga Barlow

Participant

August 19, 2020 at 12:01

Hello,

1) I see the shadow http://prntscr.com/u25x63
2) There are no paddings between products on moile http://prntscr.com/u25wqd

Regards

#248498 Copied In reply to: Shop page on Mobile version

Olga Barlow

Participant

August 19, 2020 at 11:23

Hello,

Log in to your Cloudflare account to allow us to clear CDN cache http://prntscr.com/u258h8

Regards

#248492 Copied In reply to: Downgrade Slider Revolution

Olga Barlow

Participant

August 19, 2020 at 11:18

Hello,

Theme asks you to update core plugin because it’s out of date http://prntscr.com/u254h0
Once I updated the plugin http://prntscr.com/u2553i there is no message about update anymore.

Regards

#248490 Copied In reply to: XStore Core 2.3.9.1 version

Olga Barlow

Participant

August 19, 2020 at 11:14

Hello,

We don’t have solutions, unfortunately. If your hosting provider allowed connection but you still have the same error we don’t have more ideas. Do you have any errors in the server error log? Ask the hosting provider to give you server error logs.

Regards

#248489 Copied In reply to: After Recent Update Licence got unregistered

Olga Barlow

Participant

August 19, 2020 at 06:36

Hello,

Update theme to version 6.3.9.2 (available on ThemeForest) and try activation after that. If it doesn’t help provide us with WP Dashboard access to your site.

Regards

#248458 Copied In reply to: Purchase order Deactivated by Says Activated

Olga Barlow

Participant

August 19, 2020 at 06:34

Hello,

Go to YITH Wishlist plugin settings and translate all the texts you have there.

Regards

#248457 Copied In reply to: I can't paste my item purchase code

Olga Barlow

Participant

August 19, 2020 at 06:32

Hello,

We have some issue with the page importer because of the WordPress update 5.5. But we’ll fix it in 7.0 theme update.

Regards

#248456 Copied In reply to: Demo import for yellow xstore not importing demo data

Olga Barlow

Participant

August 19, 2020 at 06:31

Hello,

It’s because you updated WooCommerce plugin. We have not released the new theme update compatible with the WC 4.4. Wait for the new theme update and dismiss the message till the update.

Regards

#248455 Copied In reply to: WooCommerce 4.4.0

Olga Barlow

Participant

August 19, 2020 at 06:30

Hello,

It’s because you updated WooCommerce plugin. We have not released the new theme update compatible with the WC 4.4. Wait for the new theme update and dismiss the message till the update.

Regards

#248453 Copied In reply to: Static Block Cache Issue

Olga Barlow

Participant

August 19, 2020 at 06:28

Hello,

1) If you disable the plugin you won’t have the error. Flush cache if you still have the error when MailChimp plugin is disabled and wait for update for the plugin.

2) I asked you about WordPress Dashboard access, not about FTP.

Regards

#248452 Copied In reply to: Error message with plugin

Olga Barlow

Participant

August 18, 2020 at 18:21

Hello,

Provide us with screenshot of the version that you use (Appearance > Themes > check details).
What error do you get while trying to activate theme? Provide us with screenshot of the error.

Regards

#248423 Copied In reply to: I have facing a big problem

Olga Barlow

Participant

August 18, 2020 at 18:20

Hello,

1) Loco translate > Themes > XStore > add the language you need https://gyazo.com/fed3dee6ba549640ff5bebd06f5b4ccc Translate the necessary strings. Do the same for the XStore core plugin (Loco translate > Plugins > XStore core).
Also, don’t forget to choose the site language in Settings > General.

2) Go to Appearance > Widgets > add the empty text widget to Main sidebar widget area. Or disable sidebar in the page settings http://prntscr.com/u1rcpt

Regards

#248422 Copied In reply to: I can't paste my item purchase code

Olga Barlow

Participant

August 18, 2020 at 18:15

Hello,

1) Read this topic on the plugin forum https://wordpress.org/support/topic/php-error-after-wordpress-5-5-update/

2) Provide us with WP Dashboard access to your site, please.

Regards

#248420 Copied In reply to: Error message with plugin
Olga Barlow

Participant

August 18, 2020 at 18:12
Hello,

Add the below code to custom CSS and clear the cache

.content-product .sale-wrapper { position: absolute; }

Regards
#248419 Copied In reply to: Product message added to cart
Olga Barlow

Participant

August 18, 2020 at 18:09

Hello,

Update the theme on your local to version 6.3.9.2 and try activation again. Old version of theme has a known issue with the activation. The latest version of theme you can find in the Downloads area of your ThemeForest account.

Regards

#248418 Copied In reply to: I have facing a big problem

Olga Barlow

Participant

August 18, 2020 at 18:07

Hello,

We don’t have WPML widget on the hosting demo. Select on that demo is simple menu for demo purposes only. All the available options for the WPML widget you can find in the WPML plugin settings. If you need anything extra you ask WPML plugin support if they have options for this.

Regards

#248417 Copied In reply to: Language selector format

Olga Barlow

Participant

August 18, 2020 at 18:04

Hello,

Do you use any cache plugin with the Lazy loading option for the images? Try to disable that option and check the widget after that.

Regards

#248415 Copied In reply to: footer product images

Olga Barlow

Participant

August 18, 2020 at 18:02

Hello,

Provide us with WP Dashboard access to your site, please, to check the issue.
Also, tell us what font size are you trying to implement and for what elements?

Regards

#248414 Copied In reply to: Typography will not change for body text of posts

Olga Barlow

Participant

August 18, 2020 at 18:00

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail, please.

Regards

#248413 Copied In reply to: Product Quantity Selected in Woocommerce Plugin is not passed to Legenda Theme?

Olga Barlow

Participant

August 18, 2020 at 17:57

Hello,

Replace all the demo images by your own or install Really Simple SSL plugin.

Regards

#248412 Copied In reply to: Theme options is not working
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Viewing 15,180 results - 15,151 through 15,180 (of 30,337 total)

Viewing 30 posts - 15,151 through 15,180 (of 30,337 total)

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Forum Replies Created

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