I checked your backend and see that all the plugins and theme are completely out of date. Please, provide us with FTP access to your site and we’ll help you with updates.
Regards
Olga Barlow
Participant
August 19, 2020 at 16:29
Hello,
1) Update XStore theme and all the plugins, including Wishlist to the latest versions.
2) Follow the documentation to remove the double hear icons https://www.8theme.com/documentation/xstore/plugins/wishlist/
3) Provide us with WP Dashabord access if it does not help.
Could you, please, provide us with a link to your single product? Also, tell me if you want to increase width or height of the q-ty or both?
Regards
Olga Barlow
Participant
August 19, 2020 at 16:23
You are welcome.
Regards
Olga Barlow
Participant
August 19, 2020 at 16:22
Hello,
Could you, please, provide us with temporary WP Dashboard access to your site to check it? Because you have maintenance mode enabled and we can’t check the cart widget to give you the correct answer.
Regards
Olga Barlow
Participant
August 19, 2020 at 16:19
Hello,
Yes, you can update WP to the latest version. But if your hosting has limits not sure that it helps. Do you have a chance to try our theme on another hosting?
In case you won’t be able to activate the theme we are ready to give you refund.
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
August 19, 2020 at 16:05
Hello,
As a rule, it’s related to server timeout. Some demos have a lot of images and importer doesn’t have time to import all the images. In this case either manual import of the media helps (Tools > Import > WordPress > using the media file fron the Import files folder) or import only media a few time till you get the success message https://gyazo.com/a756d36cf2c1fc1d94e54cf331ffa347 .
So, what page builder do you plan to use on your site as the main builder WPBakery or Elementor?
Olga Barlow
Participant
August 19, 2020 at 16:01
You are welcome.
Regards
Olga Barlow
Participant
August 19, 2020 at 15:59
Hello,
I see. Check now, please.
Regards
Olga Barlow
Participant
August 19, 2020 at 15:53
Hello,
As I can see you did not create any slider using Master slider. Why do you keep it enabled? Every additional plugin slows down the site. So I disabled it and removed it. If you decide to use it again you’ll be able to install it from Appearance > Install plugins.
Revolution slider is up to date. Don’t see issues with this.
Regards
Olga Barlow
Participant
August 19, 2020 at 15:41
Hello,
I’m so sorry for the delay that you faced. The latest update of WordPress and WooCommerce caused some issues with our theme and we had to focus our efforts on new updates. We plan a major XStore update 7.0 on 25 August. After that our developers will be able to concentrate on the problem you faced.
Take my great apologies for this and thank you so much for your patience.
Regards
Olga Barlow
Participant
August 19, 2020 at 15:41
Hello,
I’m so sorry for the delay that you faced. The latest update of WordPress and WooCommerce caused some issues with our theme and we had to focus our efforts on new updates. We plan a major XStore update 7.0 on 25 August. After that our developers will be able to concentrate on the problem you faced.
Take my great apologies for this and thank you so much for your patience.
Regards
Olga Barlow
Participant
August 19, 2020 at 15:33
Hello,
Because you installed the out of date version of theme (6.3.9), I have updated theme to version 6.3.9.3 (available on ThemeForest). Try now.
Regards
Olga Barlow
Participant
August 19, 2020 at 15:28
Hello,
It looks that problem caused by WP-Optimize plugin and calling of the styles after minification. We have added some custom code to fix the problems. Check now.
Regards
Olga Barlow
Participant
August 19, 2020 at 14:54
P.S. I was able to update theme to latest version via Dashboard.
Don’t enable this option http://prntscr.com/u29cjb because it causes JS errors and tabs, FAQ do not work.
Regards
Olga Barlow
Participant
August 19, 2020 at 14:33
Hello,
You can try links with the following type https://embodyacademy.com/shop/?filter_format=ebook
You forget about FTP access to your site. Please, provide us with FTP.
Also, Jetpack plugin gives js error http://prntscr.com/u28xwf Ask WP support to fix this.
Regards
Olga Barlow
Participant
August 19, 2020 at 14:25
Hello,
Unfortunately, there is no option to change that in our theme. It’s possible only by additional customization.
