Take our apologies that you faced any inconvenience using our theme.
Could you, please, provide us with WP Dashboard and FTP access to your site? Our developers will be able to check your issue on Tuesday.
Go to Settings > Permalinks > choose the following type of the permalinks http://prntscr.com/u3lot4 and save changes. Let me know if it helps. If not then add the following IP to your whitelist 176.98.70.175
Regards
Olga Barlow
Participant
August 21, 2020 at 17:33
Hello,
I’m not sure about third-party plugin that you use but we can help you with our theme update. Provide us with WP Dashboard and FTP access to your site, please.
Regards
Olga Barlow
Participant
August 21, 2020 at 17:30
Hello,
I’m very sorry about delay in answering. Our developers prepare major XStore 7.0 update on 25 August and unfortunately will be able to take a look at your issue only after 25 August.
Would you be so kind to wait a little bit? We understand that your issue is important and it’s firs in the ”to fix” list of our developers.
We suppose that the described issue is related to js errors. But when I visit your site (Desktop or mobile) everything works ok. So, could you, please, contact us once the problem happens again and don’t clean the cache to allow us to see the issue? Also, once this happens check the server error log and provide it in your private content area.
Then we’ll be able to check the issue and try to help you.
Regards
Olga Barlow
Participant
August 21, 2020 at 15:30
Hello,
Problem is that WooCommerce calls products you set and then hides the out of date products. That’s why you get different number of products. It’s not our theme function but WooCommerce function, unfortunately.
Regards
Olga Barlow
Participant
August 20, 2020 at 16:07
Hello,
Update premium plugins from XStore > Plugin installer.
Regards
Olga Barlow
Participant
August 20, 2020 at 16:06
Hello,
Is the “Hide the out of stock products” option enabled in the WooCommerce > Settings > Products > Inventory?
Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue?
Regards
Olga Barlow
Participant
August 20, 2020 at 15:09
Hello,
Thank you. Could you, please, give our user admin permissions? Because we can see only frontend http://prntscr.com/u2wagg and don’t have access to backend.
Provide us with temporary WP Dashboard access to your site to help you with the PayPal button.
Also, provide screenshots of the issues on mobile. What exactly do you want to change?
Regards
Olga Barlow
Participant
August 20, 2020 at 15:03
Hello,
Check now.
Regards
Olga Barlow
Participant
August 20, 2020 at 14:48
Hello,
Check now, please.
Regards
Olga Barlow
Participant
August 20, 2020 at 13:56
Hello,
1) We’ll fix it in the 7.0 theme update, it’s coming soon.
2) Go to Theme Options > Header builder > remove unnecessary elements from the top header area.
Regards
Olga Barlow
Participant
August 20, 2020 at 13:54
Hello,
I suppose it’s related to tabs script calling. Size guide content appears using Ajax but WPBakery calls the scripts only if the element already added to the page content.
Provide us with temporary WP Dashboard and FTP access to you site and our developers will check if it’s possible to call the necessary WPBakery script for the Size guide popup.
Regards
Olga Barlow
Participant
August 20, 2020 at 13:51
Hello,
1) a) Update theme to version 6.3.9.3 and XStore core plugin to version 2.3.9.1.
b) Update all the bundled plugins https://www.8theme.com/downloads
2) Clear the plugin cache
3) Clear server cache and CDN if you use it
Regards
Regards
Olga Barlow
Participant
August 20, 2020 at 13:48
Hello,
IP of the expert who will work on your issue is 176.98.70.175.
Contact your hosting provider about this. Ask them to check the server error logs and fix the blocking of the customizer requests. It looks the server has some limits for the long customizer requests.
Regards
Olga Barlow
Participant
August 20, 2020 at 13:40
Hello,
Don’t see issues with the translation on test site.
Provide us with access to site where you have the issue with the translation.
1) We don’t have option to enable blog in the breadcrumbs for the single post. If you have PHP skills you can try to customize it according to your needs (xstore/templates/breadcrumbs.php) Or you may submit a feature request to improve it https://www.8theme.com/taskboard/
2) Don’t understand the issue. If you click the post category in the breadcrumbs you are redirected to the category page. Breadcrumbs on the single post do not include the post title, only category title.
