Edit Contact Us Contact Form Grid - by Skye

This topic has 8 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler

  • Avatar: Skye
    Skye
    Participant
    July 26, 2020 at 22:41

    Hi, I have added an extra line into the contact form on the contact us page “Subject”. This seems to have messed up the form grid alignment. Can I please how do I edit the form (ie the lines that sit around the text)? When I try to ‘Edit with WPBakery Page Builder’ I get an error page (pics in private area).

    Also can you please advise where I edit the position of the error messages when required fields are not completed. Currently it is not clear which fields these message link to.

    Many thanks

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 28, 2020 at 09:41

    Hello,

    1) Could you, please, provide us with temporary WP Dashboard access to your site to check the mentioned error while you edit it? Also, provide us with server error logs to get more information about error.

    2) Where exactly do you want to add the Subject field in the form layout? Above the Message area?

    3) Error message appears below the input field https://prnt.sc/tprgun Where do you want to display it?

    Regards

    Avatar: Skye
    Skye
    Participant
    August 19, 2020 at 21:30

    Hi, my apologies for not following this sooner, I was prioritising getting the website to actually work.

    1) I’ve added the access codes in the private area. The error message was site wide and has been fixed.

    2) I’ve added the subject field on top of the message field.

    3) The way the contact form works is exactly like the demo and I assume how it is intended to work, so not an error, however I find the layout and error message unclear. I have tried to create a form from scratch to try and get a ‘boxed field’ form but I still get the same format in xstore.

    Firstly the location of each of the “titles” of the sections isn’t consistent. The ‘subject’ (added by me) and ‘message’ maybe could be in the centre of the area to type in
    https://prnt.sc/u2fyh5

    Secondly, could the error messages be aligned to the box they are referring to? See pic below.
    https://prnt.sc/u2frh0

    Many thanks.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 20, 2020 at 15:14

    Hello,

    Password is incorrect http://prntscr.com/u2wf5w

    Regards

    Avatar: Skye
    Skye
    Participant
    August 21, 2020 at 14:00

    My apologies please try the details in the private area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2020 at 09:13

    Please check one more time – https://prnt.sc/u3wu4u

    Regards

    Avatar: Skye
    Skye
    Participant
    August 22, 2020 at 13:20

    I am so sorry, I think you were provided with the wrong URL due to an auto-complete field.

    URL…
    http://littlebirdfabrics.co.uk/wp-admin/

    Sorry again and many thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2020 at 10:20

    Hello,

    Sorry for the delay in answering.
    Add the next custom CSS code:

    .wpcf7-form ::placeholder {
        text-align: center;
    }

    There is no mentioned possibility for the error messages.

    Regards

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