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Getting The connection was reset error - by tech1p

This topic has 2 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

tech1p

Participant

August 20, 2020 at 05:28

Hello,
I haven’t had any problems with this theme in nearly 6 months, however, when i try to go into customize or edit the home page with WP Bakery I get a message that The Connect Was Reset in Mozilla Firefox. I have tried Chrome and get ERR_EMPTY_RESPONSE

All plugins are up to date, I have no plugins active beyond ManageWp that did not come with the theme. Not sure what has caused the problem to occur and really need a solution.

Current PHP version is 7.4 and I have all the settings turned up to max. Hosting solution is GoDaddy. All the system requirements for X Store have green check marks with the exception of Max Vars Input which is at 1000 which appears to be the minimum

Please, contact administrator
for this information.

#248632 Copied Theme version: 6.3.9.3 WooCommerce version: 4.4.1

1 Answer

Olga Barlow

Support staff

August 20, 2020 at 13:35

Hello,

It seems the Massive Addons and server limits were the reasons of the issue. We have added the following code https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=79&filter=all#comment_18518641 to .htaccess file and page works.

Regards

#248691 Copied
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