Page 503 – 8theme.com

Forum Replies Created

Viewing 30 posts - 15,061 through 15,090 (of 30,337 total)

← 1 2 3 … 502 503 504 … 1,010 1,011 1,012 →

Olga Barlow

Participant

August 26, 2020 at 11:18

Hello,

Take into account that when you switching themes widgets could be messed up that’s why after switching you need to go to Appearance > Widgets > and place them to correct areas.

Also, child theme inherits parent theme styles but it does not inherit theme options, so if you want to switch theme just for testing purposes then just ignore the missing header but if you want to switch to other theme on regular basis then don’t forget to Export theme settings before switching (Theme Options > Export/Import ) and import them after switching.

Regards

#249371 Copied In reply to: Xstore theme – issue with product thumbnails

Olga Barlow

Participant

August 26, 2020 at 11:08

Hello,

Look, all the options available for the images you can find in Customizer > WooCommerce > Product Images. Our theme does not generate image sizes, WordPress does this. Our theme just allows to choose the size you want to show, that’s all. If your images do not look ok even with the default WP theme we can do nothing in this case. Sorry.

Regards

#249368 Copied In reply to: Home Page Product Images Look Blurry

Olga Barlow

Participant

August 26, 2020 at 10:37

Hello,

It looks that some glitch happened during header building and now you can fix it only by header reset and build it again, unfortunately. So, go to Theme Options > Header Builder > Reset header builder http://prntscr.com/u63fou > Reset header elements, publish and reload the page. Go to the Header builder and build the header again.

We would be able to help you with this if your site would be online but if you use the localhost then do it by yourself.

Regards

#249361 Copied In reply to: I'm not able to edit or delete connection block in header builder

Olga Barlow

Participant

August 26, 2020 at 10:23

Hello,

Check the home page now, please.

Regards

#249360 Copied In reply to: Downgrade Slider Revolution

Olga Barlow

Participant

August 26, 2020 at 07:22

Hello,

Take my apologies for the misunderstanding of our support member.

You can find White Label Branding plugin settings under the XStore settings http://prntscr.com/u5ztae
But the new version of our theme should be installed (7.0).
We’ll finish documentation soon, sorry for this delay.

Regards

#249328 Copied In reply to: XStore 7.x – Settings for White Label Branding plugin?

Olga Barlow

Participant

August 25, 2020 at 21:45

Hello,

I don’t see issue with theme customizer once updated theme to latest version http://prntscr.com/u5tao3

And Elementor works ok https://gyazo.com/229a03f200d9d94c596a2135716a4c7c

Anyway, there is no problem for us to give you refund if you don’t like our theme. Sorry for any issues you faced.

Regards

#249282 Copied In reply to: Theme customization Error

Olga Barlow

Participant

August 25, 2020 at 18:04

Hello,

You can try this plugin https://wordpress.org/plugins/wordpress-database-reset/ to remove all the existing content and install new version from scratch.

Regards

#249263 Copied In reply to: Home Page Footer (Desktop & Mobile)

Olga Barlow

Participant

August 25, 2020 at 17:53

Hello,

Check now.

Regards

#249262 Copied In reply to: demo content not installing – woopress

Olga Barlow

Participant

August 25, 2020 at 17:30

Hello,

1) Could you, please, provide us with WP Dashboard access to your site to check the issue?
2) Could you, please, provide us with screenshots of the options that do not work for you?

Regards

#249252 Copied In reply to: Responsiveness of wp bakery interfering with royal

Olga Barlow

Participant

August 25, 2020 at 17:29

Hello,

We’ll fix these warnings in the next theme update. It will be available soon.

Regards

#249251 Copied In reply to: jQuery Migrate Helper — Warnings encountered

Olga Barlow

Participant

August 25, 2020 at 17:28

Hello,

Take our apologies for this inconvenience. Could you, please, provide us with WP Dashboard and FTP access to your site and we’ll help you with this issue? Also, tell me what demo version do you want to install?

Regards

#249250 Copied In reply to: Install base demo content and other theme demos

Olga Barlow

Participant

August 25, 2020 at 17:26

Hello,

Check now, please.

Regards

#249249 Copied In reply to: install Base demo content

Olga Barlow

Participant

August 25, 2020 at 16:48

Hello,

Take our apologies for the inconvenience. It’s caused by Elementor plugin update. We have already fixed this issue and plan to release the theme update 7.0 during this day. So, please, follow our updates and update the theme and core plugin once we release the update.

Regards

#249243 Copied In reply to: I am not able to edit front page content using elementor

Olga Barlow

Participant

August 25, 2020 at 14:37

Hello,

If the default WooCommerce Filter by attribute widget does not work even with the Storefront theme then we would recommend you to contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/

Because our widget http://prntscr.com/u5lmdi works http://prntscr.com/u5lm68

Regards

#249217 Copied In reply to: Sidebar Widget problem after update

Olga Barlow

Participant

August 25, 2020 at 13:54

Hello,

We can’t log in to your Dashboard using the password that you provided http://prntscr.com/u5kni7

Regards

#249206 Copied In reply to: Compatibility issue with WCMP Vacation module

Olga Barlow

Participant

August 25, 2020 at 13:48

Hello,

Thank you for your report. We’ll fix this in the theme update after 7.0 version.

Regards

#249204 Copied In reply to: Shop off-canvas Sidebar On iPad

Olga Barlow

Participant

August 25, 2020 at 13:45

Hello,

I have checked your test site and don’t see issue with the Shopping cart translation in the mini-cart popup http://prntscr.com/u5kgez

Regards

#249203 Copied In reply to: "Shopping cart" in tooltip is not translated by Loco Translate (xstore)

Olga Barlow

Participant

August 25, 2020 at 13:41

Hello,

Either username/email or password is wrong http://prntscr.com/u5ke4o
We can’t log in.
Please, check and provide the correct password.

Regards

#249200 Copied In reply to: Brands 404 error

Olga Barlow

Participant

August 25, 2020 at 13:39

Hello,

Both areas Additional CSS and Theme Custom CSS save changes to DataBase, so you won’t lose it after theme update if you don’t reset the DataBase. By default, theme updates affect parent theme files only, not DB tables.

Difference between Additional CSS and Theme Custom CSS is that the first area is the default WP area and you’ll be able to edit that code even if change theme.

Thank you for your translation.

Regards

#249199 Copied In reply to: Increase the size of the purchase button

Olga Barlow

Participant

August 25, 2020 at 13:35

Hello,

Dashboard password is incorrect https://gyazo.com/86d9b2889ae4fdbc2c0309d804c2a566

Regards

#249197 Copied In reply to: How to remove plus/minus buttons on product page?

Olga Barlow

Participant

August 25, 2020 at 13:30

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?

Regards

#249195 Copied In reply to: Sticky Mobile Menu Causing Problems on iOS
Olga Barlow

Participant

August 24, 2020 at 09:47
Hello,

First of all, could you, please, clarify if you want to crop images or not? Because if you agree to crop images then you can set the necessary proportion (in your case 1:1) in the Theme Options > WooCommerce > Product images > save settings and regenerate thumbnails. If you don’t want to crop images then choose uncropped in the settings and add the following code

.content-product .product-content-image img { max-height: 300px; width: auto; } .content-product .product-image-wrapper { display: flex; align-items: center; min-height: 300px; }

Regards
#249041 Copied In reply to: Fit the image to the square or adjust the content to make the image look perfect
Olga Barlow

Participant

August 24, 2020 at 09:34

Hello,

Unfortunately, WooCommerce detects the unexisting variation or out of stock variation only if that option is enabled. Anyway, you may try to connect WooCommerce support https://wordpress.org/support/plugin/woocommerce/ to improve their function that displays products if “Hide out of stock” option is enabled.

Regards

#249040 Copied In reply to: Show products out of stock without the message in the image, but maintaining the

Olga Barlow

Participant

August 21, 2020 at 18:03

Hello,

Problem with the sidebar is caused by Product Sort and Display for WooCommerce plugin. Once we disable plugin sidebar is ok. So, contact plugin author to find out why do they remove the sidebar.

Regards

#248820 Copied In reply to: Error message with plugin

Olga Barlow

Participant

August 21, 2020 at 17:52

Hello,

Problem was caused by WooZone plugin. Do you plan to sell products from Amazon that you installed that plugin?

Regards

#248819 Copied In reply to: WordPress Admin Dashboard stopped working after importing theme demo

Olga Barlow

Participant

August 21, 2020 at 17:48

Hello,

Add our user web.8theme to developers in your FB app settings to allow us with check the settings in more detail.

Regards

#248817 Copied In reply to: Facebook login – set up

Olga Barlow

Participant

August 21, 2020 at 17:45

Hello,

Take our apologies that you faced any inconvenience using our theme.
Could you, please, provide us with WP Dashboard and FTP access to your site? Our developers will be able to check your issue on Tuesday.

Regards

#248816 Copied In reply to: blank page showing when running filter product

Olga Barlow

Participant

August 21, 2020 at 17:42

Hello,

The issue appears if Massive addons plugin is enabled. I suppose it’s because of the max body size limit. We already had the similar issues https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820
The solution from plugin author works for the Apache servers, you are using Nginx. So, contact your hosting provider and ask then to increase that limit.

Regards

#248815 Copied In reply to: WPBakery not working

Olga Barlow

Participant

August 21, 2020 at 17:34

Hello,

Go to Settings > Permalinks > choose the following type of the permalinks http://prntscr.com/u3lot4 and save changes. Let me know if it helps. If not then add the following IP to your whitelist 176.98.70.175

Regards

#248814 Copied In reply to: Brands 404 error

Olga Barlow

Participant

August 21, 2020 at 17:33

Hello,

I’m not sure about third-party plugin that you use but we can help you with our theme update. Provide us with WP Dashboard and FTP access to your site, please.

Regards

#248813 Copied In reply to: theme not working properly because theme are update and show error in dashboard
← 1 2 3 … 502 503 504 … 1,010 1,011 1,012 →

Viewing 15,090 results - 15,061 through 15,090 (of 30,337 total)

Viewing 30 posts - 15,061 through 15,090 (of 30,337 total)

← 1 2 3 … 502 503 504 … 1,010 1,011 1,012 →

Forum Replies Created

Explore our best WordPress WooCommerce Themes collection