Sidebar Widget problem after update - by filmguerilla

This topic has 17 replies, 4 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

  • Avatar: Jef
    filmguerilla
    Participant
    August 22, 2020 at 18:39

    Hi guys, before the update our site works fine. The shop page sidebar widgets are there. Now, one of the sidebar widget is missing. Not sure why..

    Please, contact administrator
    for this information.
    16 Answers
    Avatar: Jef
    filmguerilla
    Participant
    August 22, 2020 at 18:43

    http://prntscr.com/u43med

    This is weird. I never touched the site features lately. I only updated products etc.. Now the collection is missing!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 10:48

    Hello,

    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    August 23, 2020 at 12:03

    here.. pls check private content. thanks!

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 13:08

    Hello,

    Try to disable all third-party plugins that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins , and check then.
    If the problem is independent of plugins, go to Appearance > Themes > install and activate the Storefront theme (default WooCommerce theme) and check if you have the problem if the default theme is enabled. Let us know about the results.
    Keep in mind that widgets could be messed up after theme switching, so maybe you will need to add them to correct widget areas again after switching.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    August 23, 2020 at 15:38

    Yikes. that’s quite a work there.

    Avatar: Jef
    filmguerilla
    Participant
    August 23, 2020 at 16:09

    No widgets even on storefront

    http://prntscr.com/u4gyx3

    http://prntscr.com/u4gz45

    Changing fron storefront back ruined the shop page LOL

    Avatar: Jef
    filmguerilla
    Participant
    August 23, 2020 at 16:16

    seems like other widgets are working. others don’t testing widgets right now.

    http://prntscr.com/u4h44f

    Avatar: John Holden
    John Holden
    Support staff
    August 24, 2020 at 05:51

    Hi,

    Did you resolve the issues?

    Regards,
    Hung PD

    Avatar: Jef
    filmguerilla
    Participant
    August 24, 2020 at 16:43

    Hi Hung PD,

    Nope. Not yet. 🙁

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 25, 2020 at 14:37

    Hello,

    If the default WooCommerce Filter by attribute widget does not work even with the Storefront theme then we would recommend you to contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/

    Because our widget http://prntscr.com/u5lmdi works http://prntscr.com/u5lm68

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    August 26, 2020 at 15:09

    Hi Olga,

    So can i just use that widget instead of the old one? Thanks

    Avatar: Jef
    filmguerilla
    Participant
    August 26, 2020 at 16:46

    Awww no dropdown option on your swatches..

    Avatar: Jef
    filmguerilla
    Participant
    August 26, 2020 at 17:11

    Someone just ruin this site. dunno who made this. I never made changes on this!

    http://prntscr.com/u6bscc

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 26, 2020 at 17:32

    Hello,

    What exactly is wrong? Copyrights widget?
    Sorry, moved it to the correct position. Seems it was in the incorrect area after theme switching for testing.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    August 26, 2020 at 17:44

    I fixed it already. Damn i hate updating themes and wordpress. oh well. it’s inevitable..

    But that the widget problem.. 🙁

    I made the widget 3 columns right now. I hate seeing the blank column.

    I tried the 8theme swatches. Looks good but no dropdown option.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 26, 2020 at 18:55

    Hello,

    Yes, unfortunately, we don’t have drop-down option for our widget. But try to contact WooCommerce support, maybe they help you with the default widget.

    Regards

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