Forum Replies Created

Viewing 30 posts - 14,731 through 14,760 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2020 at 14:55

    Hello,

    Could you, please, provide us with FTP access, not the cPanel?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2020 at 14:23

    Hello,

    Unfortunately, we don’t have option to use the different fonts and logos for the different languages.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2020 at 14:21

    Hello,

    Go to Theme Options > Single product > enable sidebar for the single product. The brand will appear in the sidebar http://prntscr.com/uib7ps

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2020 at 14:19

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2020 at 13:49

    Hello,

    Check the staging site. We have updated theme and plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2020 at 12:56

    Hello,

    Oh, I see. These options work for the header menus elements and 8theme – Menu widget , not for the default navigation menu widget.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2020 at 11:19

    Hello,

    Follow the Revolution slider documentation https://www.sliderrevolution.com/documentation/touch-swipe

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2020 at 11:16

    Hello,

    You are welcome.

    If you want to use the Lazy loading type of pagination for your products then edit the Infinite Scroll and Ajax pagination plugin settings according to theme documentation https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
    Wroong selectors hide the pagination.

    If you prefer the default pagination then just go to Plugins > disable the Infinite Scroll and Ajax pagination plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2020 at 11:13

    Hello,

    Do you mean predictive search? Go to Theme Options > Header builder > Search > Ajax Search > On.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2020 at 11:09

    Hello,

    We need general server error logs first to find out the reason of the issue, the local log file is empty. Then we’ll use FTP to fix the problem if it’s not related to server limits.
    You can upload error logs to any Dropbox for example and share link in the Private content area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2020 at 11:06

    Hello,

    Edit the Page custom CSS http://prntscr.com/ui783n
    And find

    .green-hover-border:hover {
            border-color: #DF9148 !important;
        }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2020 at 11:01

    Hello,

    Are you talking about variation swatches option http://prntscr.com/ui7484
    Check now, please.
    If you meant something else then describe in more detail and provide screenshots for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2020 at 08:00

    Hello,

    It seems you disabled or removed the Revolution slider plugin. We can’t check it because our user has limited permissions http://prntscr.com/ui3l2z
    So, go to Plugins > check if the Revolution slider plugin is installed and activate it.
    If not then install it (Appearance > Install plugins).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 17:08

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site?
    Did you try to install the Elementor or WPBakery version?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 17:07

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 17:02

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 17:01

    Hello,

    Do you see that widget if you switch to the default WP theme (Storefront or Twenty Nineteen etc) and add that switcher to the default main sidebar widget area? Check, please, and provide us with a screenshot how it looks with the default theme on the My account page in the default sidebar widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 16:50

    Hello,

    Your custom CSS area was empty. I have added the custom and it works.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 16:45

    Hello,

    Could you tell me the menu and menu item where you applied these changes? We’ll check the menu item because I have tested options and did not face problem with the “Menu item is shown only for:” option or with the hide label option. To show the static block use design Mega menu http://prntscr.com/uhrl07

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 16:39

    Hello,

    Add the following style to Theme Options > Custom CSS

    .et_b_header-html_block .dropdown svg {
        max-width: 100%;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 16:29

    Hello,

    Nope, we don’t think so. Provide us with WP Dashboard and FTP access to your site, please. Maybe you just need to update theme and plugins to the latest versions to make them work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 16:12

    Hello,

    That border is added by custom CSS. Do you want to change the color or what?
    You can make screenshots using the Lightshot screenshot free tool.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 16:10

    Hello,

    This custom code causes the issue with the mobile panel http://prntscr.com/uhqpst We also use such class and your code just hides the panel. Please, use additional classes to apply code or change this one to something else.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 16:08

    Hello,

    Sorry, don’t understand your question. Could you explain in more detail, please?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 16:05

    Hello,

    Go to Theme Options > WooCommerce > Shop > Shop page layout > Product Added Notification > disable it http://prntscr.com/uhq4a8

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 16:02

    Hello,

    This custom code causes the issue with the mobile panel http://prntscr.com/uhqpst We also use such class and your code just hides the panel. Please, use additional classes to apply code or change this one to something else.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 15:57

    Hello,

    1) Remove the default margin-bottom of the Raw HTML element http://prntscr.com/uhqj1d
    2) Add max-width:100% for your SVGs to make it fit the block where it’s located.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 15:49

    Hello,

    You can on/off product categories from Theme Options > WooCommerce > Shop > Product styles > http://prntscr.com/uhqdkr
    You can on/off product brands from > Theme Options > WooCommerce > Shop elements > Brands > Show Product Brands On Grid/List http://prntscr.com/uhqf65

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 15:45

    Hello,

    It looks that icons font is blocked because of the server settings http://prntscr.com/uhqb63
    Contact your hosting provider to unblock this https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2020 at 15:43

    Hello,

    Thank you for using our theme!

    1) Go to Theme Options > WooCommerce > Shop > Shop page layout > Product Added Notification > disable it http://prntscr.com/uhq4a8

    2) Do you use global attribute for this product https://lautwear.com/shop/women/women-tshirts/human/ or the custom one? http://prntscr.com/uhq76r Use the global one if you want to have the variation swatches.

    3) By additional customization only. WPBakery limits the fonts, unfortunately, so to add more font-weight you can copy et_rewrite_vc_google_font function from the xstore/framework/vc.php to child theme functions.php and add more fonts.

    Regards

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Viewing 30 posts - 14,731 through 14,760 (of 30,337 total)
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