Within the last few days customers don’t receive a processing order email unless the order is £0.00 and the order is completed without using woocommerce PayPay – The customer then receives an email notifying the order has been been canceled when it hasn’t.
Thanks in advance, ChrisSite URL: hidden Theme version: 7.0.1 WooCommerce version: 4.5.2
This is an update from my host providers – Siteground
Thank you for the update, Christopher.
I have reviewed the server logs in regard to your case and I was unable to locate a server configuration that might have caused the issue.
I am afraid that you should contact the website’s developer so he could review the PayPal integration along with the related plugins.
However, based on my experience the issue arises due to the Hold Stock feature in WooCommerce Inventory management. In this feature, you can set a certain period of time to hold the stock for an unpaid order. During this time the status of the order is changed to “pending”. After the time limit is reached and the order is not paid, the pending order will be canceled. By default, WooCommerce will cancel the orders that remain in pending status for an hour.
This issue can be resolved easily. Go to the admin side of your WordPress store, and navigate to WooCommerce > Settings > Products > Inventory.
Currently, the value is set to 60 minutes, please verify that from the following screenshot:
This will ensure that there is no timeout when PayPal or any other payment try to process the order automatically. Normally, the payment should be processed within a minute or two. PayPal and WooCommerce do not work very well together when they the Hold Stock field has a value in it. So, it is better to leave the field blank.
Still, I would recommend contacting the website’s developer so he could review the case further.
Technical Support Team
We are theme developers. We are able to help you only with issues related strictly to our theme. The mentioned thing is related to WooCommerce plugin, so you need to contact plugin developer about this https://wordpress.org/support/plugin/woocommerce/
We are able to help you with Theme Options, you can find them under XStore > Theme Options.
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