Hello,
You need to contact the plugin author about this issue because 404 page appears even with the default Storefront theme https://gyazo.com/cb4c5a7f132f588b1f67c16bc902f25b
So, our theme is not the reason of the problem.
Regards
Hello,
You need to contact the plugin author about this issue because 404 page appears even with the default Storefront theme https://gyazo.com/cb4c5a7f132f588b1f67c16bc902f25b
So, our theme is not the reason of the problem.
Regards
Hello,
We have checked your license. Try now.
Regards
Hello,
We have checked your license. Try now.
Regards
You are welcome.
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Hello,
Provide us with WP Dashboard access to your site to check the problem, please.
Regards
Hello,
Ok, we’ll be waiting.
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Hello,
I don’t see problem with the My Account page or subpages
http://prntscr.com/uu0qif
http://prntscr.com/uu0qvl
http://prntscr.com/uu0r3s
Have you sorted out?
Regards
Hello,
To enable the different language for the frontend you need to change the site language. If you want to keep admin in English for your user go to Users > Edit your profile and change the language for your user only http://prntscr.com/uu0nex
Here you can find documentation on how to translate site https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
You need to translate all the strings of the XStore theme and XStore core plugin that you have on your frontend if you want to get them translated.
Use Private content area to provide WP Dashboard access.
Regards
Hello,
1) Add the Newsletter element to the header https://gyazo.com/316830b48859d0ae71d81ad47129a11e . Do you want to show it by click or just once the user visits the site?
2) Check now. I have added some custom to custom CSS
3) Sorry, I don’t understand your request. Please, provide a mockup on how it should be on the desktop and how it should be on mobile. Then we’ll be able to suggest something. I can’t tell you what element to use if I don’t understand how it should be for both devices.
4) Check now.
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Hello,
Slider bg image fit the slider area depending on the bg settings http://prntscr.com/utzuvg
Read about Revolution slider responsive settings here https://www.sliderrevolution.com/faq/responsive-content/
https://www.sliderrevolution.com/faq/incorrect-size-or-position/
https://www.sliderrevolution.com/youtube-tutorials/responsive-settings/
Regards
Hello,
Once you added widget and want to get the latest images you need to refresh Instagram https://prnt.sc/uo5g3m That’s all. After that images will be refreshed depending on your Instagram settings of that area, every 2 hours. You can change it if you want.
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Hello,
Because you did not set border but padding and did not add the color and border type http://prntscr.com/utzpdm
Check now.
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Hello,
Yes, there is a problem with the multiple header condition in version 7.0.2. We’ll fix it in the next theme update. If you want I can downgrade theme version to 7.0.1 that works fine with conditions. Do you want to downgrade theme or wait for update (ap. 20 Oktober)?
Regards
Hello,
Shipping methods are the default WooCommerce plugin option, our theme does not have any special settings for this. So, contact WooCommerce plugin support to get help with this https://wordpress.org/support/plugin/woocommerce/
Regards
Hello,
Are you talking about the Gutenberg WP editor? You can enable it in WPBakery settings http://prntscr.com/utzbkg or use WPBakery editor for the posts http://prntscr.com/utzcld to create post content using WPBakery page builder.
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Hello,
To edit the page breadcrumbs image do the same you did for the shop page. We don’t have any other options for the page breadcrumbs.
Our theme has 2 options for the size guide image: global one (Theme Options) and individual (for every product). If you changed the global size guide but still see the default one on the single product then edit this product and check the individual option http://prntscr.com/utz98m Remove the image and you’ll get the global size guide for this product.
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Hello,
1) Check the cosily.org
2) You can’t use 1 license for 2 different projects. If you want to use XStore for the new project (getpowerofdata.com) you need a separate license. Provide the license for the getpowerofdata.com and correct WP Dashboard access.
Regards
Hello,
1) There is problem with the multiple header conditions in version 7.0.2. It works once you save the condition but if you edit the header it resets the condition. We plan to include the fix to the next theme update. Till this happened I downgraded theme version to 7.0.1. Check now.
2) Could you, please, provide screenshots of the issue for better understanding?
3) If you want to add the promo text element to the home page header edit this header and drag&drop the element to the bottom header area.
Take our apologies for these issues. We are working on speed improvements of theme options module and few next updates will include major changes. That’s why we would recommend you to update staging site before production to make sure that everything is ok.
We do our best to test all the options but sometimes combination of settings causes bugs after such major improvements.
Regards
Hello,
Check now, please.
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Hello,
Check again, please.
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Hello,
It seems that plugin was not fully installed. Remove both plugins http://prntscr.com/utwnpc and install it again using plugin archive from the downloads https://www.8theme.com/downloads or from Dashboard > XStore > Plugin Installer.
If it does not help then provide us with WP Dashboard and FTP access to your site.
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Hello,
Contact your hosting provider about this limit. Maybe your local value is different than the master value on your server. This limit used to import full demo content without problems. If you imported demo content and don’t have any issues then you may just ignore that warning (in case you are sure that limit is set to 90).
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Hello,
We have checked your code. Try now.
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Hello,
Use the following selectors http://prntscr.com/utk47h Ask plugin author where these selectors could be added instead of the default to make the plugin work.
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Hello,
We don’t speak Spanish, so would be grateful if you could use English.
Could you tell me what do you want to filter by price if all the products you have have the same price? Filter by price appears if products have different prices.
Regards
Hello,
Login link gives error https://prnt.sc/usgxkk
If we try to log in from the frontend still error http://prntscr.com/utjycf , I tried 10 times. Could you temporarily disable your protection to allow us to log in and check the issue?
Regards