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Olga Barlow

Participant

October 15, 2020 at 13:26

Hello,

Add the svg code for the cart for example and provide us with the WP Dashboard access to your site if it does not work.
We’ll check the issue in more detail.

Regards

#255187 Copied In reply to: Add new SVG icon

Olga Barlow

Participant

October 15, 2020 at 13:24

Hello,

Could you, please, provide us with temporary WP Dashboard access to your site to check the issue in more detail?

Regards

#255183 Copied In reply to: SVG Icon on html block

Olga Barlow

Participant

October 15, 2020 at 13:20

Hello,

Either remove the translation http://prntscr.com/uzue9j
Or edit it according to your needs http://prntscr.com/uzuewv
I have removed the translation for the shopping cart strings.

Regards

#255182 Copied In reply to: Cart Mini Drop Down

Olga Barlow

Participant

October 15, 2020 at 13:15

Hello,

There should be [privacy_policy] shortcode, not the just translated text in the [ …. ]

Regards

#255181 Copied In reply to: woocommerce problem

Olga Barlow

Participant

October 15, 2020 at 13:06

Hello,

You chose the wrong way. There is no option to link the product category to single product. But there are plugins to show the variations separately. For example
https://woocommerce.com/products/products-by-attributes-variations-for-woocommerce/
https://wordpress.org/plugins/wpc-show-single-variations/
https://wordpress.org/plugins/woo-show-single-variations-shop-category/
https://iconicwp.com/products/woocommerce-show-single-variations/

Did not test these plugins, so can’t guarantee 100% compatibility but you may try.

Regards

#255180 Copied In reply to: columns issue;

Olga Barlow

Participant

October 15, 2020 at 12:49

Hello,

1) Revolution slider error is related to JS error http://prntscr.com/uztmrt . That error caused by Custom User Registration Fields for WooCommerce plugin. Contact plugin author to fix this.

2) Disable the sidebar for the page you create http://prntscr.com/uztnfh or globally in Theme Options > Blog > Blog-Layout > Sidebar position

3) “i lost the woocommerce categorie card” – where did you lose it? Could you, please, provide screenshot for better understanding?

Regards

#255179 Copied In reply to: System Anforderungen für XStore

Olga Barlow

Participant

October 15, 2020 at 12:34

Hello,

You have variable products and it does not use the Ajax add to cart to show the mini-cart after adding. Unfortunately, we don’t have Ajax add to cart option for the variable products in our theme, only for simple products. You may try third-party plugins to add the Ajax add to cart for the variable products https://wordpress.org/plugins/woocommerce-ajax-add-to-cart-for-variable-products/ or https://wordpress.org/plugins/woo-ajax-add-to-cart/

Regards

#255178 Copied In reply to: Enable mini cart off canvas panel to shows automatically after pressing "Buy"

Olga Barlow

Participant

October 15, 2020 at 12:32

Hello,

Lazy load option for the images you can find in Theme Options > Speed Optimization > Images.
We don’t have Lazy load option for all, only for the images and product elements in the WPBakery Product element settings.

Try to optimize the images on your site using the Tinypng service. At this moment images on the home page takes 3.4 MB http://prntscr.com/uztaiu and it gives not good results http://prntscr.com/uztbvs

Regards

#255177 Copied In reply to: lazy load

Olga Barlow

Participant

October 15, 2020 at 12:23

Hello,

1) Fixed. We have added the code provided by the Massive Addons plugin https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 And it helped.

2) Provide us with FTP access to your site to check the issue in more detail.

Regards

#255175 Copied In reply to: Page not found error and All departments menu can't be closed

Olga Barlow

Participant

October 15, 2020 at 11:36

Hello,

Follow the plugin documentation https://www.mc4wp.com/kb/

Regards

#255169 Copied In reply to: How to set up email marketing

Olga Barlow

Participant

October 15, 2020 at 11:33

Hello,

1) Optimize all the images on your site, you can save up to 90% of the size http://prntscr.com/uzqtpe Smaller images – better page speed. Because size of the images on the home page was 6M – huge. We have replaced few images and it reduced the size to 4Mb http://prntscr.com/uzrpxl

2) Rebuild the footer static block using Elementor and disable the WPBakery page builder. It will also improve the speed because using of any additional plugin slows down the size.

3) Reduce server response time

We made some improvements and got better results https://gtmetrix.com/reports/www.wogonaturals.com/RV18TajJ
But you also need to improve the previous things.

Regards

#255167 Copied In reply to: Website Optimization

Olga Barlow

Participant

October 15, 2020 at 10:34

Hello,

Read this post https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Also, provide us with WP Dashboard access to your site, we’ll check theme settings that would help you with the site speed.
We don’t have the suggestions about server settings because it’s outside the scope of our support. We can help only with theme settings.

Regards

#255161 Copied In reply to: Speed and Loading

Olga Barlow

Participant

October 15, 2020 at 10:20

Hello,

We have sent you Mobile PSD to your registration email.

Regards

#255159 Copied In reply to: don't find the PSD for XSTORE (Mobile onepage)

Olga Barlow

Participant

October 15, 2020 at 10:16

Hello,

To change the number of columns on the shop page go to Theme Options > WooCommerce > Shop > Product catalog > set 3 per row http://prntscr.com/uzq955

Regards

#255157 Copied In reply to: I have a few questions

Olga Barlow

Participant

October 15, 2020 at 10:08

Hello,

Are you looking for Lazy load for the images or for the page elements or lazy load for the products on the shop page?

Regards

#255155 Copied In reply to: lazy load

Olga Barlow

Participant

October 15, 2020 at 10:02

Hello,

It’s saved somewhere in your settings if you automatically send email to that address.
Provide us with WP Dashboard access to check the settings.

Regards

#255154 Copied In reply to: Spam mail Sent after all email to – RoseTyler@8theme.com

Olga Barlow

Participant

October 15, 2020 at 09:57

Hello,

Got it. That’s strange, looks that it appears for the iPhone only. Checked the settings and don’t have ideas what could be the reason of the problem. I’m afraid that you need to contact the Revolution slider author https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments to get help with this issue. We are not able to help you with this.

Regards

#255152 Copied In reply to: slide revolution issue on mobile

Olga Barlow

Participant

October 15, 2020 at 09:00

Hello,

Unfortunately, Elementor does not have a migration tool from WPBakery. But if you have the ready-to-use site built with the WPBakery you can create a staging site and just replace page by page using Elementor. It will take much less time.

Regards

#255140 Copied In reply to: WP Bakery to Elementor

Olga Barlow

Participant

October 15, 2020 at 08:15

Hello,

Could you, please, provide us with temporary WP Dashboard access to your site and tell me where exactly in the header you want to show that icon?
You can use Lightshot screenshot tool to make the screenshot.

Regards

#255135 Copied In reply to: SVG Icon on html block

Olga Barlow

Participant

October 13, 2020 at 17:54

Hello,

Maybe you did not save your settings before exporting?

Regards

#254976 Copied In reply to: Import theme settings/homepage problem

Olga Barlow

Participant

October 13, 2020 at 17:53

Hello,

Use the Static Block feature to create footer columns layout https://8theme.com/demo/docs/legenda/Widgets_and_Static_Blocks/Static_Blocks
After that go to Appearance > Widgets > add the Static Block widget to footer area and choose the newly created static block.

Regards

#254975 Copied In reply to: multi column in footer

Olga Barlow

Participant

October 13, 2020 at 17:49

Hello,

Edit the page and use the column responsive settings to hide the column with the categories for the mobile http://prntscr.com/uykzzg
Then edit the header using header builder and enable the categories tab in the Mobile menu settings.

Regards

#254973 Copied In reply to: mobile view categories

Olga Barlow

Participant

October 13, 2020 at 17:45

Hello,

Watch the video tutorial on how to edit the header using header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
Let me know if you still have the questions after that.

Regards

#254971 Copied In reply to: Refresh ecomerce shop

Olga Barlow

Participant

October 13, 2020 at 17:44

Hello,

Could you, please, provide us with the WP Dashboard and FTP access to your site to check the issue in more detail?

Regards

#254970 Copied In reply to: quick view ietm quantities

Olga Barlow

Participant

October 13, 2020 at 17:42

Hello,

Icons font is blocked. Please, contact your hosting provider to fix the server settings http://prntscr.com/uym3gx It’s not theme issue.

Regards

#254969 Copied In reply to: How to remove small icons

Olga Barlow

Participant

October 13, 2020 at 17:40

Hello,

Elementor maintenance mode? Could you, please, explain in more detail? Because I’m not sure that understand your question.

Regards

#254967 Copied In reply to: Static Block Cache Issue

Olga Barlow

Participant

October 13, 2020 at 17:38

Hello,

You want to use the WPBakery page editor, right?

Regards

#254966 Copied In reply to: ISSUES DOWNLOADING DEMO IMPORT (error while install ofjs_composerplugin)

Olga Barlow

Participant

October 13, 2020 at 17:37

Hello,

WooCommerce does not have the option to crop the single product image.
If you have PHP skills you can check the WooCommerce documentation and try to implement this by additional customization https://docs.woocommerce.com/document/image-sizes-theme-developers/

Regards

#254965 Copied In reply to: Can you define a size for the main image in Single Page Product

Olga Barlow

Participant

October 13, 2020 at 17:31

Hello,

Edit the Slider element settings and enable it http://prntscr.com/uylvgq

Regards

#254964 Copied In reply to: Autoplay Slideshow

Olga Barlow

Participant

October 13, 2020 at 17:28

Hello,

Ok, sure, Take your time.

Regards

#254962 Copied In reply to: Header Bottom only on homepage and checkout
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Viewing 14,010 results - 13,981 through 14,010 (of 30,391 total)

Viewing 30 posts - 13,981 through 14,010 (of 30,391 total)

← 1 2 3 … 466 467 468 … 1,012 1,013 1,014 →

Forum Replies Created

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