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Viewing 30 posts - 13,951 through 13,980 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2020 at 13:11

    Hello,

    Is allow_url_fopen directive enabled in the server configuration? You can install PHP info plugin to check. If this is disabled then enabled it and try to login using FB again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2020 at 13:08

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2020 at 13:01

    Hello,

    Checked your product and don’t see the mentioned error http://prntscr.com/v0jbxt

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2020 at 12:34

    Hello,

    1) Make sure that your translation file is up to date https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and that the mentioned string is translated. If you still have the issue then provide us with WP Dashabord access to check the problem in more detail.

    2) a. These buttons are not the XStore theme buttons, they come from the Elementor plugin http://prntscr.com/v0igrq because of option that you enabled in the Elementor settings. And click works ok https://gyazo.com/96a7789dd08cc80162e1cb398328ca08 but it takes some time to load the cart page.

    b. Contact Elementor plugin support if they have any option to change it for those buttons. Border radius for buttons of our theme you can change in Theme Options > Styling > edit Light, dark and Active buttons border-radius.
    c. Disable Elementor buttons (Elementor > Settings > Integrations > WooCommerce > Mini Cart template > disable)

    3) Provide us with WP Dashboard and FTP access to your site to check if we could add compatibility with that plugin.

    4) Add the below code to Theme Options

    .mobile-header-wrapper .et_b_header-search .input-row {
        border: none;
    }

    5) Don’t see issues with that button https://gyazo.com/537ef41a8707f10998559b25ab1455a9

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2020 at 12:19

    Hello,

    Go to Appearance > Widgets > remove widgets from the Shop filters widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2020 at 12:17

    Hello,

    I don’t see the issue with the icon https://gyazo.com/51575e567e254c823d71cf9be67c063f
    Could you, please, tell me if you still need any help or have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2020 at 12:05

    Hello,

    You have changed the WP Dashboard access, so we can’t check if our fix works. Could you, please, check or provide us with correct access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2020 at 11:42

    Hello,

    We have a partial translation for theme files https://www.8theme.com/topic/%f0%9f%87%b7%f0%9f%87%ba-russian-%d1%80%d1%83%d1%81%d1%81%d0%ba%d0%b8%d0%b9-ru_ru/#post-235585 but not for the XStore core, unfortunately. Also, you can translate only the necessary strings that you see on the frontend. You can take some translation from WooCommerce translation and from XStore theme translation because the XStore core plugin includes many similar strings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2020 at 11:36

    Hello,

    We have improved the speed results a little bit.
    Before – https://gtmetrix.com/reports/fairy.co.nz/pL8e2555
    After – https://gtmetrix.com/reports/fairy.co.nz/ZPPH8ijY
    We don’t have more options to speed up the site.
    Clear your CDN cache because it calls to missing file http://prntscr.com/v0hgr0
    Then contact your hosting provider to improve the server response time.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2020 at 10:54

    Hello,

    We were able to improve the results.
    And page speed score.

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2020 at 10:35

    Hello,

    Unfortunately, Kirki framework (that we use for theme options) prevents using of the svg code in the HTML areas.
    You can try to use the Statick block with the SVG http://prntscr.com/v0g3lf and then show it in the HTML Block http://prntscr.com/v0g34y .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 17:28

    Hello,

    Theme translation file is not translated http://prntscr.com/v002nb and core plugin translation is almost empty http://prntscr.com/v003gs So, please, just translate the necessary strings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 17:24

    Hello,

    Are you talking about this string https://prnt.sc/uzzye3
    You can change it in the theme translation files http://prntscr.com/v000ne

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 17:20

    Hello,

    I have removed and added the item again and it works.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 17:14

    Hello,

    Try now. May I ask you why do you activate the theme on the same domains such many times? Maybe you need some help with theme installation?

    Do you know that you can use 1 license for the 1 project only?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 17:09

    Hello,

    Try to change the order in the Products > Attributes > edit the attribute > https://gyazo.com/7a8708dc35962aee82ee6267cb51d3b4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 17:03

    Hello,

    I made it full width using custom CSS in the child theme. What do you want to remove?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 17:02

    Hello,

    Do you use some third-party plugin to add a booking system? Go to Appearance > Themes > enable the default WooCommerce theme – Storefront – and check if you have the same price. Let me know about the result.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 16:58

    Hello,

    Could you, please, check on how it works with the default Storefront theme? Because it looks that that gallery slider just does not initialize in inactive tabs. But that element is the default WPBakery element and if you have the same issue even with the default theme then the request should be addressed to WPBakery plugin support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 16:52

    Hello,

    1) Because you did not duplicate the underline element http://prntscr.com/uzzb0i
    2) Are the mentioned products on sale http://prntscr.com/uzzdje ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 16:45

    Hello,

    We have tested your site with the Redux http://prntscr.com/uzz5uw and it’s without http://prntscr.com/uzz73a And difference is not very big. So, Redux is not the reason of your issue. Try to optimize images and solve the other moments related to content and server http://prntscr.com/uzz5uw

    But we found a lot of fatal errors http://prntscr.com/uzywso probably because this directive is disabled http://prntscr.com/uzyygz Try to enable it to fix the fatal errors caused by the Mailchimp plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 16:38

    Hello,

    Watch this video tutorial https://youtu.be/gY-x4m47Duo This is for the XStore theme but Legenda theme uses the same method to create footer. You’ll get columns side by side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 16:18

    Hello,

    Problem caused by your child theme. Once I enable parent Royal theme menu works fine. I found that you copied almost all the files from the previous version of the parent theme to child theme. Did you change all these files? Child theme should include only files or functions you really changed. There is no need to copy whole files of the parent theme to child theme.
    So, leave in the child theme only files that you changed.
    Reply after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 16:08

    Hello,

    Provide us with FTP access to your site to get help with the update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 15:39

    Hello,

    Go to Theme Options > Header Settings > Main header area > Enable search form in header > choose On. That form comes without predactive search.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 15:25

    Hello,

    1) We have made the search map full-width http://prntscr.com/uzx5qc Is it ok? Or you asked about something else?

    2) To add more widgets to the sidebar go to Appearance > Widgets > drog and drop the necessary widgets to Shop sidebar widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 15:18

    Hello,

    Check the option now. We have made fixes in the XStore core plugin files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 13:45

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 13:34

    Hello,

    Thanks. Could you, please, change permissions for our WP user to admin permissions because we can’t check the backend settings?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2020 at 13:30

    Hello,

    It seems that you changed the access to the Dashboard, so I can’t change the switchers design. Anyway. you can customize the appearance of the language switcher in the WPML settings and choose the list instead of the drop-down. Probably, option was reset while we tried another theme to test the issue with the default theme.

    Regards

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Viewing 30 posts - 13,951 through 13,980 (of 30,391 total)
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