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Slide revolution issue on mobile - by creartlab

This topic has 12 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler

creartlab

Participant

October 12, 2020 at 16:38

Hello, I updated all theme an plugin to last versions.
Slider Revolution too. But I noticed an issue on mobile slider.
When I open the home, sometimes I dont see all objects (images, texts, others) on the slide. Something is working bad. Try to open it on your mobile and refresh the page.

I tried to set the same slider in a page with the slider only. I dont see the same issue.
It can be a problem cause another module in homepage.

https://prnt.sc/uwafpn

Can you check it pls?

Please, contact administrator
for this information.

#254835 Copied Theme version: 7.0.2 WooCommerce version: 5.5.1

11 Answers

Olga Barlow

Support staff

October 13, 2020 at 15:27

Hello,

I have checked your site and don’t see the issues with the mentioned slide http://prntscr.com/uyj436 or slider in general https://gyazo.com/a372a016017a40c4461bc02786a0c9f9
About revolution slider responsive settings you can read here https://www.themepunch.com/faq/responsive-content/

Regards

#254925 Copied

creartlab

Participant

October 13, 2020 at 15:42

Hello, yes I see the issue yet.
Open the homepage with mobile first time and then refresh the page. You can see the issue of elements disappear form slider.
I know the settings and I use it in many other installations. I can’t understand the problem of this.
thanks

#254928 Copied

creartlab

Participant

October 13, 2020 at 16:00

i done a video from my mobile.

Please contact administrator
for this information.

#254930 Copied

Olga Barlow

Support staff

October 15, 2020 at 09:57

Hello,

Got it. That’s strange, looks that it appears for the iPhone only. Checked the settings and don’t have ideas what could be the reason of the problem. I’m afraid that you need to contact the Revolution slider author https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments to get help with this issue. We are not able to help you with this.

Regards

#255152 Copied

creartlab

Participant

October 15, 2020 at 11:43

Hello,
ok but now I see the switch of languages on right with menu e before was not so. and icons of social in footer are disappeared.
Can you pls set like before? what did u changed?
pls fix it cause the website its online.

#255172 Copied

creartlab

Participant

October 15, 2020 at 11:57

i added again in Widget the social links.
How you changed the languages swich from list to menu?

#255173 Copied

Olga Barlow

Support staff

October 15, 2020 at 13:30

Hello,

It seems that you changed the access to the Dashboard, so I can’t change the switchers design. Anyway. you can customize the appearance of the language switcher in the WPML settings and choose the list instead of the drop-down. Probably, option was reset while we tried another theme to test the issue with the default theme.

Regards

#255188 Copied

creartlab

Participant

October 16, 2020 at 14:39

hello yes I did. thanks
for the slider problem I need to contact the slider author?
I need to show the theme license?

#255350 Copied

Olga Barlow

Support staff

October 16, 2020 at 15:31

Hello,

Try to contact them in the comments area with link to your site. If they ask to submit topic you will need to buy the license because our license does not include personal client support from the plugin author, unfortunately, https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Regards

#255359 Copied

creartlab

Participant

October 16, 2020 at 16:25

I understood, ok thanks

#255368 Copied

Rose Tyler

Support staff

October 17, 2020 at 07:20

You’re welcome!

Regards

#255420 Copied
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