If you reactivated theme and still have that error go to Dashboard > Updates > click Check Again button http://prntscr.com/vcr0gj and then try to update the theme again.
Regards
Olga Barlow
Participant
November 3, 2020 at 18:28
Hello,
Unfortunately, we don’t have such search option in our theme. Try to look for a third-party plugin to implement such search form. We see that theme uses https://wordpress.org/plugins/ymm-search/
Regards
Olga Barlow
Participant
November 3, 2020 at 18:24
Hello,
We don’t have AMP version of our theme.
Regards
Olga Barlow
Participant
November 3, 2020 at 18:24
Hello,
Could you, please, give our user admin permissions because we can’t log in to backend?
Also, provide us with FTP access to your site to check the issue in more detail.
You can try third-party plugin to implement this, for example https://wordpress.org/plugins/woo-custom-product-addons/
But before using it go to Theme Options > WooCommerce > Single product > disable Ajax add to cart option, such plugins do not support Ajax add to cart.
Regards
Olga Barlow
Participant
November 3, 2020 at 18:12
Hello,
1) Provide us with FTP access to your site to check the issue in more detail and help you.
2) Enable the default WooCommerce theme (Storefront for example) and check if the mentioned filter works fine with the default theme. If it does not work with the default theme then contact plugin author to make it work with the default theme and then contact us if you still have the issue with XStore but with the default theme everything works fine.
Regards
Olga Barlow
Participant
November 3, 2020 at 17:59
Hello,
1) Provide us with link to your website and temporary WP Dashboard access to check the categories element.
2) “tab filter product ” – Do you use Elementor or WPBakery version?
Regards
Olga Barlow
Participant
November 3, 2020 at 17:54
Hello,
We don’t have such element for the header builder. If the mentioned plugins have any shortcode to display that you can use it in the HTML block element of the header builder. If the plugin does not offer such feature then you can submit an additional customization request here.
Regards
Olga Barlow
Participant
November 3, 2020 at 17:50
Hello,
Provide us with FTP access to your site, please. We need to check the issue in more detail.
Regards
Olga Barlow
Participant
November 3, 2020 at 17:08
Hello,
What version of the XStore theme do you use?
Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue?
Regards
Olga Barlow
Participant
November 3, 2020 at 17:06
Hello, @travelchristoph
We are glad to hear that you sorted out the fatal error.
You renamed the parent theme folder, that’s why you have that message about the update, system does not detect that you use the latest version of our theme because of renaming.
Actually, we don’t recommend renaming the parent theme because you won’t be able to use auto-update in the future and need to update the theme manually if you renamed the parent theme folder.
Regards
Olga Barlow
Participant
November 3, 2020 at 17:02
Hello,
You are welcome!
Regards
Olga Barlow
Participant
November 3, 2020 at 17:01
Hello, @amongthieves
Try to activate the theme now.
Regards
Olga Barlow
Participant
November 3, 2020 at 16:58
Hello,
I see js error in the console. It could be the reason of the issue. Could you, please, provide us with WP Dashboard access to check the theme settings and list of plugins that you use?
Regards
Olga Barlow
Participant
November 3, 2020 at 16:54
Hello,
We have only PDSs files for this version, we don’t have Figma files. I have sent the archive to your registration email.
1) Provide us with FTP access to check the issue with the product tabs, please.
2) We see that Tawk.to Live Chat plugin slows down your site. Also, you use a lot of third-party plugins. We updated the theme to the latest version that includes speed improvements but your site is still slow.
Regards
Olga Barlow
Participant
November 3, 2020 at 16:47
Hello,
Check now, please.
Regards
Olga Barlow
Participant
November 3, 2020 at 16:24
Hello,
Check now, please.
Regards
Olga Barlow
Participant
November 3, 2020 at 16:13
Hello,
Check now.
Regards
Olga Barlow
Participant
November 3, 2020 at 16:13
Hello,
Check now, please.
Regards
Olga Barlow
Participant
November 3, 2020 at 13:48
Hello,
Some of our demos versions designs were created using Figma, other – using Photoshop. What demo version you need a mockup for? Tell me and we’ll send you either Figma or PSD to your registration email.
Regards
Olga Barlow
Participant
November 3, 2020 at 13:21
Hello,
Thank you. I have passed your issue to our developers and I’ll inform you once they fix the problem. It will take some time because we have a lot of requests these days. So, take our apologies for the delay.
Regards
Olga Barlow
Participant
November 3, 2020 at 13:17
Hello,
Take our apologies for the inconvenience. Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?
Also, tell us what demo version did you try to install?
Regards
Olga Barlow
Participant
November 3, 2020 at 13:16
Hello,
Try now, please.
Regards
Olga Barlow
Participant
November 3, 2020 at 13:16
Hello,
Try now. Also, we would recommend you update theme to version 7.1 and the XStore core plugin to version 3.1, these versions include some improvements of the speed performance.
Regards
Olga Barlow
Participant
November 3, 2020 at 13:14
Hello,
Provide us with WP Dashboard access to your site. It looks that you have some js errors in the console if you don’t have the menu there.
Regards
Olga Barlow
Participant
November 3, 2020 at 13:12
Hello,
There is an Update cart button on the cart page http://prntscr.com/vcjnxp WooCommerce does not have auto-update by default, only using that button.
