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Critical error after import - by travelchristoph

This topic has 7 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

travelchristoph

Participant

November 3, 2020 at 11:18

After running the import, which was successful, when I view the page, there is a critical error as you can see in the screenshot: https://nimb.ws/jGrtay. This is a fresh install and the server requirements are fine as here: https://nimb.ws/tiNL9P

#257481 Copied Theme version: 7.0.2

6 Answers

Olga Barlow

Support staff

November 3, 2020 at 13:17

Hello,

Take our apologies for the inconvenience. Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?
Also, tell us what demo version did you try to install?

Regards

#257517 Copied

travelchristoph

Participant

November 3, 2020 at 13:49

I did a fresh install again and it is now fine. But why is it asking me to update: https://nimb.ws/QfU0Zi when it is already updated to 7.1: https://nimb.ws/f1AVXZ

Please contact administrator
for this information.

#257526 Copied

mjwilson94

Participant

November 3, 2020 at 13:51

I am also getting critical error upon activation of the ‘et-core’ plugin

#257528 Copied

Olga Barlow

Support staff

November 3, 2020 at 17:06

Hello, @travelchristoph

We are glad to hear that you sorted out the fatal error.
You renamed the parent theme folder, that’s why you have that message about the update, system does not detect that you use the latest version of our theme because of renaming.
Actually, we don’t recommend renaming the parent theme because you won’t be able to use auto-update in the future and need to update the theme manually if you renamed the parent theme folder.

Regards

#257550 Copied

travelchristoph

Participant

November 3, 2020 at 19:30

But what is the solution? Since you allow rebranding of theme options but not the theme folder which is the very basic. I had worked like this for the other themes but never had a problem.

#257578 Copied

Olga Barlow

Support staff

November 3, 2020 at 19:50

Hello,

You can rename the folder but then just update theme manually via FTP https://xstore.helpscoutdocs.com/article/63-theme-update .

Regards

#257590 Copied
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