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Viewing 30 posts - 13,471 through 13,500 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 13:11

    Hello,

    1) We have 13 static blocks for the default version http://prntscr.com/vcjk1c
    Do you want to get static blocks from other demo versions? What blocks do you need in addition? Could you, please, provide us with the screenshots of the blocks you want to get?

    2) Are you talking about the Downloads area on 8theme.com? It includes the bundled plugins if you can’t install them via WP Dashboard > XStore >plugin installer due to server permissions and some additional archives like additional Revolution slider templates or Import files for the manual import of the demos pages, sliders. If you don’t have problems with the plugin installation via WP Dashboard you don’t need the mentioned archives.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 13:06

    Hello,

    Add the Desktop slider to row and hide the column for the mobile/tablet using responsive settings http://prntscr.com/vcjhl8
    Add the mobile/tablet slider to another row and hide it for the desktop.
    Or use slider settings http://prntscr.com/vcjj1r

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 12:55

    Hello,

    Unfortunately, we don’t have option to prevent this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 12:55

    Hello,

    Thank you for using our theme. Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 12:54

    Hello,

    Yes, we plan improvements of the theme speed and it includes the improvement of the Multiple header option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 12:52

    Hello,

    Go to Theme Options > Header builder > Sticky header > remove the sticky header image > save options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 12:49

    Hello,

    You are welcome.
    Keep in mind that you can use 1 license for 1 project according to ThemeForest license policy https://themeforest.net/licenses/standard

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 12:46

    Hello,

    That was the fixed header image http://prntscr.com/vcj1sp
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 12:41

    Hello,

    Do you want to create 2 columns layout for the 3d menu level? Unfortunately, we don’t have such option. You may try any third-party plugins to implement the mega menu for the 3d level of your menu.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 12:38

    Hello,

    We tried to edit your page using Elementor and did not face issues with loading. It’s not fly but loads in a normal way. Try to contact your hosting provider and ask them if they could make any tests, because if sometimes it works ok but another time – slow it looks that the server-related issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 12:15

    Hello,

    Use the following custom

    .posts-nav-btn a:hover, .posts-nav-btn .post-info .price {
        color: #3270B8;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 12:02

    Hello,

    Thank you for using our theme!
    Could you, please, provide us with link to your site and temporary WP Dashboard access to check the box you are talking about. Also, we would be grateful for screenshot of the issue for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 12:00

    Hello,

    We have updated theme for you. Your site speed results are good http://prntscr.com/vchxzv https://tools.pingdom.com/#5d63707197800000

    Try to clear the google search console results and request indexing it again to test with the updated version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 11:45

    Hello,

    If the Review option is enabled you can leave the review with the star rating http://prntscr.com/vchlwu and I don’t see problem with this. You can set the star rating from the reviews tab only and then edit it from the backend.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 11:09

    Hello, @Marta Iraola

    Thank you very much for your patience. Check your headers now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 11:02

    Hello,

    We are very sorry about this. Try to update both sites to version 7.1. If it does not help we can do nothing at this moment. Sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 11:00

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 11:00

    Hello,

    Probably the second price comes from WooCommerce Germanized plugin http://prntscr.com/vcgii4
    You can hide one price using the below code at Theme Options > Custom CSS

    .quick-view-popup .product-content .product-name + .price {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 10:55

    Hello,

    Theme is not updated on that site http://prntscr.com/vcgfnd It’s 6.3 version but the latest version is 7.1.
    So, please, remove the out of date version of the theme and install the latest one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 10:34

    Hello,

    Are you talking about the product on the home page http://prntscr.com/vcfwka ? Because selection works fine on the single product. Contact AliDropship plugin author to make it work on the home page because it does not work on the home page even with the default Storefront theme, not with our theme only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 10:29

    Hello,

    Desktop version displays opened widgets http://prntscr.com/vcfrer I don’t see this https://prnt.sc/vbwwe5
    Do you want to show the widgets opened also on the mobile? Then go to Theme Options > Footer > Footer layout and disable this option http://prntscr.com/vcftiv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 10:25

    Hello,

    Unfortunately, we don’t have such option. You can submit a feature request here https://www.8theme.com/taskboard/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 10:24

    Hello,

    Go to WooCommerce > Status > Tools tab > click Create Pages button.
    Let me know if it helps.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 10:22

    Hello,

    Could you, please, provide us with link to example or any screenshot for a better understanding of the search that you are trying to implement? Because I’m not sure that understand you very clear.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 10:21

    Hello,

    The mentioned file is the file from your child theme if you check the path in more detail. We are not responsible for files you change in the child theme. So, if this is out of date then check the source file of the WooCommerce plugin and update your file according to the new version of the WooCommerce.

    Theme support is able to help you only with files from the parent theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 10:18

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site to check the settings you use and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 10:16

    Hello,

    That param used to show the number of products per page that you set in the Theme Options http://prntscr.com/vcfgjo
    Why is it problem for you? Do you face any 404 page while using pagination?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 09:28

    Hello,

    We have checked your license and see that it was activated for 2 projects http://prntscr.com/vcecyq Do you use our theme for these projects and want to start the new one?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 09:14

    Hello,

    Page does not have an excerpt option. Only posts have the excerpt. And products have the short description.
    Could you, please, explain in more detail what you are trying to implement?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 3, 2020 at 09:01

    Hello,

    Thank you for using our theme. We have checked your code. Try now, please.

    Regards

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    Viewing 13,500 results - 13,471 through 13,500 (of 30,391 total)
Viewing 30 posts - 13,471 through 13,500 (of 30,391 total)
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