Do you want to create 2 columns layout for the 3d menu level? Unfortunately, we don’t have such option. You may try any third-party plugins to implement the mega menu for the 3d level of your menu.
Regards
Olga Barlow
Participant
November 3, 2020 at 12:38
Hello,
We tried to edit your page using Elementor and did not face issues with loading. It’s not fly but loads in a normal way. Try to contact your hosting provider and ask them if they could make any tests, because if sometimes it works ok but another time – slow it looks that the server-related issue.
Thank you for using our theme!
Could you, please, provide us with link to your site and temporary WP Dashboard access to check the box you are talking about. Also, we would be grateful for screenshot of the issue for better understanding.
Try to clear the google search console results and request indexing it again to test with the updated version.
Regards
Olga Barlow
Participant
November 3, 2020 at 11:45
Hello,
If the Review option is enabled you can leave the review with the star rating http://prntscr.com/vchlwu and I don’t see problem with this. You can set the star rating from the reviews tab only and then edit it from the backend.
Regards
Olga Barlow
Participant
November 3, 2020 at 11:09
Hello, @Marta Iraola
Thank you very much for your patience. Check your headers now.
Regards
Olga Barlow
Participant
November 3, 2020 at 11:02
Hello,
We are very sorry about this. Try to update both sites to version 7.1. If it does not help we can do nothing at this moment. Sorry.
Regards
Olga Barlow
Participant
November 3, 2020 at 11:00
You are welcome.
Regards
Olga Barlow
Participant
November 3, 2020 at 11:00
Hello,
Probably the second price comes from WooCommerce Germanized plugin http://prntscr.com/vcgii4
You can hide one price using the below code at Theme Options > Custom CSS
Theme is not updated on that site http://prntscr.com/vcgfnd It’s 6.3 version but the latest version is 7.1.
So, please, remove the out of date version of the theme and install the latest one.
Regards
Olga Barlow
Participant
November 3, 2020 at 10:34
Hello,
Are you talking about the product on the home page http://prntscr.com/vcfwka ? Because selection works fine on the single product. Contact AliDropship plugin author to make it work on the home page because it does not work on the home page even with the default Storefront theme, not with our theme only.
Go to WooCommerce > Status > Tools tab > click Create Pages button.
Let me know if it helps.
Regards
Olga Barlow
Participant
November 3, 2020 at 10:22
Hello,
Could you, please, provide us with link to example or any screenshot for a better understanding of the search that you are trying to implement? Because I’m not sure that understand you very clear.
Regards
Olga Barlow
Participant
November 3, 2020 at 10:21
Hello,
The mentioned file is the file from your child theme if you check the path in more detail. We are not responsible for files you change in the child theme. So, if this is out of date then check the source file of the WooCommerce plugin and update your file according to the new version of the WooCommerce.
Theme support is able to help you only with files from the parent theme.
Regards
Olga Barlow
Participant
November 3, 2020 at 10:18
Hello,
Could you, please, provide us with temporary WP Dashboard access to your site to check the settings you use and help you?
Regards
Olga Barlow
Participant
November 3, 2020 at 10:16
Hello,
That param used to show the number of products per page that you set in the Theme Options http://prntscr.com/vcfgjo
Why is it problem for you? Do you face any 404 page while using pagination?
Regards
Olga Barlow
Participant
November 3, 2020 at 09:28
Hello,
We have checked your license and see that it was activated for 2 projects http://prntscr.com/vcecyq Do you use our theme for these projects and want to start the new one?
Regards
Olga Barlow
Participant
November 3, 2020 at 09:14
Hello,
Page does not have an excerpt option. Only posts have the excerpt. And products have the short description.
Could you, please, explain in more detail what you are trying to implement?
Regards
Olga Barlow
Participant
November 3, 2020 at 09:01
Hello,
Thank you for using our theme. We have checked your code. Try now, please.
Regards
Olga Barlow
Participant
November 3, 2020 at 08:59
Hello,
Thank you for choosing our theme.
We have checked your codes. Try to use them now.
Regards
Olga Barlow
Participant
November 2, 2020 at 17:46
Hello,
Provide us with temporary WP Dashboard access to your site, please. We’ll check this in more detail.
Regards
Olga Barlow
Participant
November 2, 2020 at 17:45
Hello,
What version of theme do you use on that site? Register button could be inactive if you use the out of date version of the theme with the WP 5.5. So, try to update the theme and core plugin to the latest version and then try to activate the theme again.
Regards
Olga Barlow
Participant
November 2, 2020 at 17:41
Hello,
Users add a lot of items to the secondary menu with subitems very often and it caused issues with choosing the subitems. So, the secondary menu scrolls down to the default header if you click on it from the fixed header to avoid any problems with selecting the subitems.
