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Topic: Need Reset xstore license key - by Kris

Kris

Participant

November 3, 2020 12:57 pm

Can you please reset my license url for XStore theme? I do not have it actively installed anywhere and i am trying to install it but it is saying it is already active.
Site URL: hidden
Theme version: 7.1

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Olga Barlow

Support staff

November 3, 2020 1:16 pm

Hello,

Try now, please.

Regards

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Kris

Participant

November 3, 2020 2:49 pm

I have tried to update the theme but it shows the following message,
“An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

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Olga Barlow

Support staff

November 3, 2020 6:30 pm

Hello,

If you reactivated theme and still have that error go to Dashboard > Updates > click Check Again button http://prntscr.com/vcr0gj and then try to update the theme again.

Regards

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Kris

Participant

November 4, 2020 8:53 pm

Hi Olga, thank you for your reply. I have tried the method you suggested but it is still not working and cannot be updated.

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Rose Tyler

Support staff

November 5, 2020 8:17 am

Hi,

Read these articles and update the theme and plugins via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Let us know.

Regards

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