Forum Replies Created

Viewing 30 posts - 13,051 through 13,080 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 12:11

    Hello,

    Thank you for using our theme!
    Unfortunately, we don’t have migration service. You may try to submit request to the WPKraken team. Or you can try the Duplicator plugin https://wordpress.org/plugins/duplicator/ to move the site to another server.

    If you use demo pictures for the backgrounds, products then replace them with your own images first and then remove them. In other case you will just get the missing images for the elements where they were used.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 12:07

    Hello,

    Thank you. But FTP access is incorrect. We can’t connect to your server http://prntscr.com/vjzdx5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 11:59

    Hello,

    Provide us with FTP access to your site. It’s not safe to edit the php files using the backend editor and we are locked because of the error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 11:56

    Hello,

    1) Check now, please. It seems that local font file was missing. We have removed the font folder and selected font again using Theme Options.

    2) Use the selectors according to the documentation https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    3) Fixed. Check now.

    4) There is global option for the size guide (Theme Options > WooCommerce > Single product > Size guide) and individual for every product. So, if you used the individual option of the product you need to edit the product and remove the size guide image http://prntscr.com/vjz15j
    We don’t have option to add link instead of the size guide image. If you want to have just a link then use the product short description to add this.

    5) Go to Theme Options > Breadcrumbs > set the font size of the breadcrumbs to 0px http://prntscr.com/vjz5oa

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 11:39

    Hello,

    Provide us with temporary WP Dashboard access to your site, we’ll make some tests and check the theme optimization settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 11:37

    Hello,

    To change the color of the buttons go to Theme Options > Styling > edit the Dark button styles and bordered button styles.

    There is no special option to change the font. Do you want to change the font-family or font-size? Do you want to change for mobile only or for both: desktop and mobile? I’ll be able to give you the custom CSS to change it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 11:28

    Hello,

    1) We use the default WooCommerce checkout form and if you check the official Storefront demo you’ll see that email address is next to phone http://prntscr.com/vjy1r8 https://themes.woocommerce.com/storefront/checkout/

    2) Product you show is the variable product, so you need to choose the variations to add to the cart, that’s why that button scrolls you to the top to choose the variations.

    3) I have disabled them and don’t see the mentioned issue after clearing the cache http://prntscr.com/vjy5ld

    4) We have tested your site using our theme and default WP theme Storefront:
    XStore – http://prntscr.com/vjyjkj https://gtmetrix.com/reports/dmoda.net/U0tbBgie
    Storefront – http://prntscr.com/vjyjso https://gtmetrix.com/reports/dmoda.net/aZB47syx
    So, as you can see our theme is not the reason of the site speed. Contact your hosting provider to speed up the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 11:01

    Hello,

    Yes, you may try that plugin. To add the plugin search form go to Theme Options > Header builder > remove the default search element and add the HTML block element and add the plugin search shortcode to display form.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 10:59

    Hello,

    1) You can change the position of the brands at Theme Options > WooCommerce > Shop elements > Brands > http://prntscr.com/vjxqoe

    2) You can hide it using custom CSS (Theme Options > Custom CSS)

    .sidebar-widget.product-brands .view-products {
        display: none;
    }

    3) Use custom CSS:

     .product-content .woocommerce-product-rating .woocommerce-review-link {
        display: none;
    }

    4) There is no special option. Use custom CSS

    .tabs #tab_reviews.tab-title {
        display: none;
    }

    5) Related products have the related-products class http://prntscr.com/vjxue4

    6) You can set it in the Wishlist plugin settings http://prntscr.com/vjxwem

    7) We have only these 2 designs. So, any other changes by additional customization only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 10:40

    Hello,

    You need to place the translation files to wp-content/languages/themes and wp-content/languages/plugins folder to keep them even after theme and plugin update.
    I have checked your files and don’t see problem with them https://gyazo.com/56593c494bc737c4796fb7f308587000
    Could you, please, tell me when do you get the error?

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 10:14

    Hello,

    Contact your hosting provider to get the FTP access. We don’t tell you that issue is not related to our theme but we can’t fix it without FTP access to files to make fixes in files.
    So, waiting for FTP to proceed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 10:12

    Hello,

    1) Not sure about this. It worked for us from the very beginning.
    2) Developers told me that the Newsletter link is also available for the desktop version because very ofter the newsletter popup content is too large for the mobile device and does not look ok for this.
    3) There is no place to show the menu links for the mobile as on the desktop. Could you, please, provide us with mockup of how would links show for the mobile resolution and what layout you are trying to implement? Maybe we’ll be able to suggest something instead of the main menu element if the mobile menu does not suit your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2020 at 09:31

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 18:04

    Hello,

    It still does not work https://prnt.sc/vje6me
    The mentioned error is a known error and is related to the Elementor plugin https://wordpress.org/support/topic/uncaught-error-call-to-undefined-function-wc_get_chosen_shipping_method_ids/ not to our theme. So, contact Elementor plugin support to fix this https://wordpress.org/support/plugin/elementor/
    Till the issue is fixed deactivate the tax calculus on Woocommerce > General.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 17:49

    Hello,

    Use the string translator to translate those texts http://prntscr.com/vjk0kj

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 17:43

    Hello,

    There is no such option, unfortunately. You can add the custom CSS to hide it (Theme Options > Custom CSS)

    @media only screen and (max-width: 992px) {
        .single-product .sidebar.single-product-custom-widget-area {
            display: none;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 17:27

    Hello,

    You can change the button color in the single product builder http://prntscr.com/vjjfcj
    The same for tabs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 16:17

    Hello,

    Use the Classic design type is you want to have the layout as on the shop page http://prntscr.com/vjisrj

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 16:13

    Hello,

    Yes, sure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 16:13

    Hello,

    Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 16:07

    Hello,

    I have created single product custom Static block and chose it for the single product example http://prntscr.com/vjiomg Or you can also use this block shortcode in the short description.
    Then I created single product layout using single product builder. Check, please and let me know if you need any other guide.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 15:51

    Hello,

    Yes, I need some help from our developers but they are off today. So, I’ll be able to continue tomorrow only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 15:49

    Hello,

    Use the Dark color scheme if you use the light bg on your page http://prntscr.com/vjigs5
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 15:44

    Hello,

    I enabled the default theme (Storefront) and went to checkout https://gyazo.com/14717aef145ddd6302350a7e5da07ea5?token=470101eda6f7c8acf206743fb8e02c5e I don’t see any popup even with the default theme. Could you, please, show me how it should work with the default theme at least? Did you contact the plugin author to get instructions about the correct plugin settings?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 15:19

    Hello,

    Provide us with FTP access. We need to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 15:10

    Hello,

    We can’t get access to your WP Dashboard after logging in https://gyazo.com/9757288651d55d4b09020aa0cb26d8f5
    Besides the mentioned error is a known error and is related to the Elementor plugin https://wordpress.org/support/topic/uncaught-error-call-to-undefined-function-wc_get_chosen_shipping_method_ids/ not to our theme. So, contact Elementor plugin support to fix this https://wordpress.org/support/plugin/elementor/
    Till the issue is fixed deactivate the tax calculus on Woocommerce > General.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 15:06

    Hello,

    1) Checked your site and bg is blue http://prntscr.com/vjhu5i
    2) I have passed this issue to our developers.
    3) Only mobile menu allowed for using for the mobile version of the header http://prntscr.com/vjhw9f
    4) Do you want to add pages to the mobile menu http://prntscr.com/vjhwqo Because the section from your screenshot includes only built-in features and elements, it does not include pages. If you just want to add pages to the mobile menu go to Appearance > Menus > create mobile menu with the pages you need, after that go to Theme Options > Header builder > edit Mobile menu and choose the menu you would like to show there http://prntscr.com/vjhxy0

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 14:54

    Hello,

    1) We’ll be able to start with the header creation from Monday.
    2) To translate the mentioned strings go to Loco Translate > Plugins > XStore Core > translate these strings in the plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 14:52

    Hello,

    I tested the attributes and did not face the mentioned problem https://gyazo.com/f0721f7a34cc5a483713fd62294d1feb

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 15, 2020 at 14:45

    Hello,

    Check now, please.

    Regards

  • 1 2 3 435 436 437 1,012 1,013 1,014
    Viewing 13,080 results - 13,051 through 13,080 (of 30,391 total)
Viewing 30 posts - 13,051 through 13,080 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.