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Problem sidebar - by Slavo Mlynar - on WordPress WooCommerce support

This topic has 15 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

Slavo Mlynar

Participant

November 12, 2020 at 10:26

Hello, I have a problem with the sidebar on the eshop page. When editing, it displays it correctly, but when I preview it, the sidebar is missing in its position and shows it only at the bottom. Can you help me please? The webpage is currently in authoring mode. You can contact me directly at my e-mail slavo@mlynar.org so that I can also send you prinscreen.

#259117 Copied Theme version: 7.1.2

14 Answers

Rose Tyler

Support staff

November 12, 2020 at 11:01

Hello,

Provide temporary wp-admin access via Private Content area – https://prnt.sc/vhw41y

Regards

#259129 Copied

Slavo Mlynar

Participant

November 12, 2020 at 11:18

admin
for example category https://www.prodaktattoosupply.eu/category-product/news/

Please contact administrator
for this information.

#259137 Copied

Rose Tyler

Support staff

November 12, 2020 at 14:09

Update the theme and Core plugin to latest versions https://prnt.sc/vi00fm https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Clear cache and check the sidebar then.

Regards

#259192 Copied

Slavo Mlynar

Participant

November 12, 2020 at 17:08

everything is updated but it still doesn’t work as it should. Can you see where the mistake may be?

#259228 Copied

Rose Tyler

Support staff

November 12, 2020 at 17:14

I can’t access your Dashboard, but via browser inspector tools I can see 7.1 version https://prnt.sc/vi3uii , it is not the latest one.
Maybe there is a cache of some sort. Please check.

Regards

#259231 Copied

Slavo Mlynar

Participant

November 12, 2020 at 18:17

I have a version of XStore: 7.1 how do I update to the latest if it doesn’t offer me? I also sent you the login details

#259244 Copied

Slavo Mlynar

Participant

November 12, 2020 at 18:18

Login

Please contact administrator
for this information.

#259245 Copied

Rose Tyler

Support staff

November 13, 2020 at 09:05

Hello,

I can’t log in to your Dashboard.
Go to Dashboard > Updates > click at the Check again button https://xstore.helpscoutdocs.com/article/63-theme-update
You should get the notification about updates after that. Or you can do the update via FTP, as described in our documentation.

Regards

#259320 Copied

Slavo Mlynar

Participant

November 14, 2020 at 21:46

Health, after installing Envato Market offered to update the template. Now it works properly, but there is another problem that I can’t edit the page via Elementor.

Displays the following error.

Fatal error: Uncaught Error: Call to undefined function wc_get_chosen_shipping_method_ids() in /data/1/c/1c302ea9-f43e-429b-b614-04458d82649a/prodaktattoosupply.eu/web/wp-content/plugins/woocommerce/includes/class-wc-customer.php:190 Stack trace: #0 /data/1/c/1c302ea9-f43e-429b-b614-04458d82649a/prodaktattoosupply.eu/web/wp-content/plugins/woocommerce/includes/class-wc-tax.php(461): WC_Customer->get_taxable_address() #1 /data/1/c/1c302ea9-f43e-429b-b614-04458d82649a/prodaktattoosupply.eu/web/wp-content/plugins/woocommerce/includes/class-wc-tax.php(483): WC_Tax::get_tax_location(”, Object(WC_Customer)) #2 /data/1/c/1c302ea9-f43e-429b-b614-04458d82649a/prodaktattoosupply.eu/web/wp-content/plugins/woocommerce/includes/wc-product-functions.php(988): WC_Tax::get_rates(”) #3 /data/1/c/1c302ea9-f43e-429b-b614-04458d82649a/prodaktattoosupply.eu/web/wp-content/plugins/woocommerce/includes/wc-product-functions.php(1095): wc_get_price_including_tax(Object(WC_Product_Variation), Array) #4 /data/1/c/1c302ea9-f43e-429b-b614-04458d826 in /data/1/c/1c302ea9-f43e-429b-b614-04458d82649a/prodaktattoosupply.eu/web/wp-content/plugins/woocommerce/includes/class-wc-customer.php on line 190

There has been a critical error on your website. Please check your site admin email inbox for instructions.

Learn more about debugging in WordPress.

I will ask you for help. I have created administrator access for you.
I am sending in a private area

Please contact administrator
for this information.

#259571 Copied

Rose Tyler

Support staff

November 15, 2020 at 08:58

Hello,

https://prnt.sc/vje6me – I can’t access your Dashboard still. Is there restriction by IP or something else?
Do you use the latest version of WooCommerce plugin?
You can’t edit all pages or a particular one?
Provide temporary FTP access also.

Regards

#259586 Copied

Slavo Mlynar

Participant

November 15, 2020 at 14:58

The login URL is http://www.prodaktattoosupply.eu/prodak-login
All accessories are up to date. Editing the home page does not work.

#259637 Copied

Olga Barlow

Support staff

November 15, 2020 at 15:10

Hello,

We can’t get access to your WP Dashboard after logging in https://gyazo.com/9757288651d55d4b09020aa0cb26d8f5
Besides the mentioned error is a known error and is related to the Elementor plugin https://wordpress.org/support/topic/uncaught-error-call-to-undefined-function-wc_get_chosen_shipping_method_ids/ not to our theme. So, contact Elementor plugin support to fix this https://wordpress.org/support/plugin/elementor/
Till the issue is fixed deactivate the tax calculus on Woocommerce > General.

Regards

#259640 Copied

Slavo Mlynar

Participant

November 15, 2020 at 18:02

I fixed logins from other countries. Login should already be working. Please try it

#259672 Copied

Olga Barlow

Support staff

November 15, 2020 at 18:04

Hello,

It still does not work https://prnt.sc/vje6me
The mentioned error is a known error and is related to the Elementor plugin https://wordpress.org/support/topic/uncaught-error-call-to-undefined-function-wc_get_chosen_shipping_method_ids/ not to our theme. So, contact Elementor plugin support to fix this https://wordpress.org/support/plugin/elementor/
Till the issue is fixed deactivate the tax calculus on Woocommerce > General.

Regards

#259673 Copied
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