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Olga Barlow

Participant

November 19, 2020 at 12:01

Hello,

1) Ok. Thank you. This time it works. I have passed request to developers.
2) Product categories widget is the default WooCommerce widgets and this is how it works if you enabled the option “Show only children of the current category”. If you need improvements of this widget submit request to WooCommerce support https://wordpress.org/support/plugin/woocommerce/

Regards

#260335 Copied In reply to: columns issue;

Olga Barlow

Participant

November 18, 2020 at 19:40

Hello,

In this case you need to remove size guide image from Theme Options and upload it only for those products where you want to show it.

Regards

#260275 Copied In reply to: Size guide

Olga Barlow

Participant

November 18, 2020 at 19:39

Hello,

Wishlist color fixed.
You can translate wishlist content in WPML > String Translator http://prntscr.com/vlohsp

Regards

#260274 Copied In reply to: updated to 1.7.2 version

Olga Barlow

Participant

November 18, 2020 at 19:19

Hello,

You can do this using Theme Options > Footer > Styling and also using the WPBakery row settings while editing your footer static block http://prntscr.com/vlo4mk

Regards

#260272 Copied In reply to: Footer background color

Olga Barlow

Participant

November 18, 2020 at 19:15

Hello,

You can upload the different image for the separate products using the single product settings (Products > edit product > scroll down to 8theme Options > size guide) but there is no option to change the title of the size guide for those products, unfortunately.

Regards

#260271 Copied In reply to: Size guide

Olga Barlow

Participant

November 18, 2020 at 19:13

Hello,

Thank you for your understanding. We’ll do our best to release it soon.

Regards

#260269 Copied In reply to: WC product category widget | unstable display of category description

Olga Barlow

Participant

November 18, 2020 at 19:12

Hello,

1) Try to register theme now.
2) Don’t see issue with this.
3) Edit that page and disable the breadcrumbs in the page settings http://prntscr.com/vlnl94
4) If you switch to the default theme and test site and then back to XStore you probably just need to re-add widgets to correct widget areas, that’s all. You won’t lose any other data.

Regards

#260267 Copied In reply to: Speed test slow and given errors

Olga Barlow

Participant

November 18, 2020 at 18:45

Hello,

Do you mean the header menu?
If that method helped you it means that you have some problems with the writing permissions to your wp-content/uploads folder. Could you, please, contact your hosting provider and ask them to check the folder permissions. It seems that Elementor and our theme can’t create the necessary file with styles or change the file content.

Or the mentioned files are cached by plugin cache or serer cache or CDN cache if you use them. In this case, you need to flush these caches after changes.

Regards

#260262 Copied In reply to: problem elementor

Olga Barlow

Participant

November 18, 2020 at 18:42

Hello,

THank you for using our theme!
Could you, please, provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail?

Regards

#260260 Copied In reply to: Add to cart button stopped working

Olga Barlow

Participant

November 18, 2020 at 18:40

Hello,

1) Still the same issues https://gyazo.com/c9e3b3394adcb3ff53f0720bfad8b738
Try Lightshot screenshot or Gyzo tool to make screenshots and share them.

2) Go to Elementor > Settings > Advanced > try to change the CSS Print Method to Internal Embedding http://prntscr.com/vleont Clear cache and check the page after that.

Regards

#260259 Copied In reply to: Cambio de fuente preseterminada

Olga Barlow

Participant

November 18, 2020 at 18:36

Hello,

Check now, please.

Regards

#260258 Copied In reply to: my slider is not working properly

Olga Barlow

Participant

November 18, 2020 at 18:33

Hello,

Go to Theme Options > Header builder > choose the mobile version > click the main header settings and change the color to what you need http://prntscr.com/vln8hm

Regards

#260257 Copied In reply to: mobile menu icon color

Olga Barlow

Participant

November 18, 2020 at 18:30

Hello,

Flush the browser cache and check now, please.

Regards

#260255 Copied In reply to: Category Format on Shop Page

Olga Barlow

Participant

November 18, 2020 at 18:26

Hello,

You added code using Yellow pencil plugin, so remove it using plugin editor
1) http://prntscr.com/vln2ol
2) http://prntscr.com/vln287

Regards

Regards

#260254 Copied In reply to: Text

Olga Barlow

Participant

November 18, 2020 at 18:21

Hello,

Ok, thank you.

Regards

#260252 Copied In reply to: E_Error WooPress Core plugin SOLVED
Olga Barlow

Participant

November 18, 2020 at 18:21
Hello,

You are welcome.

.product-details .btn.product_type_variable, .product-details .product_type_composite { display: none !important; }

Regards
#260251 Copied In reply to: Spaces
Olga Barlow

Participant

November 18, 2020 at 18:18

Hello,

The same http://prntscr.com/vlmx38
Please, provide us with temporary WP Dashboard access to your site and correct link to check and help you.

Regards

#260250 Copied In reply to: Navigation Bar – Remove Double Line from tablet and mobile

Olga Barlow

Participant

November 18, 2020 at 18:16

Hello @Skye,

Thank you for your explanation.

Regards

#260249 Copied In reply to: Sharing URL to Facebook

Olga Barlow

Participant

November 18, 2020 at 18:14

Hello,

We were able to fix the font issue by reuploading it. But banners images are missing on your server in the uploads folder http://prntscr.com/vlmuqp Probably you removed them and we can do nothing with this. So, re-upload your images and re-add them to your slider.

Regards

#260248 Copied In reply to: Last Uptade Issue

Olga Barlow

Participant

November 18, 2020 at 18:06

Hello,

We have created header for you using the header builder. Check now, please.

Regards

#260246 Copied In reply to: Issue when updating to latest version

Olga Barlow

Participant

November 18, 2020 at 17:48

Hello,

Clear the mobile browser cache. I checked your site and it works http://prntscr.com/vlmbym

Regards

#260241 Copied In reply to: Xstore last update makes mobile menu to stop working

Olga Barlow

Participant

November 18, 2020 at 17:40

Hello,

Provide us with temporary WP Dashboard access and tell me what colors (default and hover) you want to use for your buttons. We’ll help you.

Regards

#260239 Copied In reply to: Change color Buy Now Button

Olga Barlow

Participant

November 18, 2020 at 17:39

Hello,

Do you want to make Elementor templates for the pages http://prntscr.com/vlm5m5 using Elementor conditions?

Regards

#260238 Copied In reply to: Elementor says Xstore is missing some template for page

Olga Barlow

Participant

November 18, 2020 at 17:31

Hello,

You may try third-party plugin to implement this, for example, https://wordpress.org/plugins/facebook-messenger-customer-chat/

Here you can find part of the upcoming features https://www.8theme.com/roadmap/

Regards

#260234 Copied In reply to: Add Facebook Messenger as a chat option

Olga Barlow

Participant

November 18, 2020 at 17:28

Hello,

Go to XStore > Authorization APIs > http://prntscr.com/vlluq6
Watch the video tutorials https://youtu.be/mBp33hPMgnA and https://youtu.be/eDclashcCwo

Regards

#260233 Copied In reply to: Changing social login buttons look

Olga Barlow

Participant

November 18, 2020 at 17:23

Hello,

Could you, please, provide us with temporary Wp Dashboard access to log in and try to fix the issue?

Regards

#260231 Copied In reply to: Item name length

Olga Barlow

Participant

November 18, 2020 at 17:21

Hello,

Provide us with screenshot of the element where blocks are missing?

Regards

#260230 Copied In reply to: Limited number of static blocks available

Olga Barlow

Participant

November 18, 2020 at 17:19

Hello,

That access does not allow us to read the file because of permissions http://prntscr.com/vllpw3
Do you have the cPanel access? We need to check the logs and need to be able to change the server settings to try to fix the issue.

Regards

#260229 Copied In reply to: Internal server error

Olga Barlow

Participant

November 18, 2020 at 17:15

Hello,

Ok, we’ll be able to continue once you finish. But we can’t log in to your cPnale account, always get http://prntscr.com/vllng2
So, check the pass or maybe change it and provide the correct one.

Regards

#260228 Copied In reply to: Unable to publish multiple single product page templates

Olga Barlow

Participant

November 18, 2020 at 17:11

Hello,

Try to go to Elementor > Settings > Advanced > try to change the CSS Print Method to Internal Embedding http://prntscr.com/vleont
Clear cache and check the page after that.

Regards

#260227 Copied In reply to: problem elementor
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Viewing 12,960 results - 12,931 through 12,960 (of 30,391 total)

Viewing 30 posts - 12,931 through 12,960 (of 30,391 total)

← 1 2 3 … 431 432 433 … 1,012 1,013 1,014 →

Forum Replies Created

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