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Speed test slow and given errors - by Imran Pirvani

This topic has 8 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Rose Tyler

Imran Pirvani

Participant

November 17, 2020 at 12:47

in google page speed test giving the error

https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fsnabypelleclassics.de%2F

Lighthouse returned error: FAILED_DOCUMENT_REQUEST. Lighthouse was unable to reliably load the page you requested. Make sure you are testing the correct URL and that the server is properly responding to all requests. (Details: net::ERR_TIMED_OUT)

domain is snabypelleclassics.de and snabypelleclassics.com

My server support reply is

This problem is most likely caused by bad plugin or theme. We created a simple phpinfo test script and tested it with google pagespeed and everything was working correctly as you can check here: https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fsnabypelleclassics.de%2Fphpinfo.phpl

#259988 Copied Theme version: 7.1 WooCommerce version: 4.6.1

7 Answers

Olga Barlow

Support staff

November 17, 2020 at 19:44

Hello,

Could you, please, go to Appearance > Themes > install and activate the default WooCommerce theme – Storefront and check if you have the same issue?
Let me know about the results.

Regards

#260086 Copied

Imran Pirvani

Participant

November 17, 2020 at 19:55

If i install the default storefront then my data will be gone. How i will save my data also i have completed the translation in wpml.

Can my data is safe?

#260090 Copied

Imran Pirvani

Participant

November 18, 2020 at 10:42

Hi

I restore my previous site from backup.

Please check now four things below:

1. I am unable to register the theme
2. When I click theme options it giving the error “Sorry, you are not allowed to access this page”
3. What i have to do to reduce the gap between slider and menu (header) please look at https://snabypelleclassics.de/de/
4. google speed test page giving error, please check.

Please contact administrator
for this information.

#260148 Copied

Imran Pirvani

Participant

November 18, 2020 at 17:27

See your demo results page speed. If your page speed does not work well then how our work well

https://xstore.8theme.com/

#260232 Copied

Olga Barlow

Support staff

November 18, 2020 at 19:12

Hello,

1) Try to register theme now.
2) Don’t see issue with this.
3) Edit that page and disable the breadcrumbs in the page settings http://prntscr.com/vlnl94
4) If you switch to the default theme and test site and then back to XStore you probably just need to re-add widgets to correct widget areas, that’s all. You won’t lose any other data.

Regards

#260267 Copied

Imran Pirvani

Participant

November 19, 2020 at 05:56

unable to update theme error showing.

An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#260294 Copied

Rose Tyler

Support staff

November 19, 2020 at 08:18

Go to XStore > deactivate theme and then activate it again using your purchase code.
After that follow the instructions and press the Check updates button https://xstore.helpscoutdocs.com/article/63-theme-update Update both: theme and XStore Core plugin. Or you can do the update via FTP, as described in the documentation.
After the update, you need to re-save Theme Options (go to Theme Options > click on Publish) and clear cache.

Regards

#260300 Copied
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