Forum Replies Created

Viewing 30 posts - 12,961 through 12,990 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2020 at 17:10

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2020 at 17:00

    Hello,

    Provide us with temporary WP Dashboard and FTP access to your site to help you with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2020 at 16:57

    Hello,

    Provide us with temporary WP Dashboard access to your site to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2020 at 16:52

    Hello,

    Problem is related to Ajax filtering. We’ll fix this issue in the next theme update. Till we release new update go to Theme Options > WooCommerce > Shop > shop filters > disable Ajax filters.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2020 at 16:46

    Hello,

    Go to Plugins > disable and remove the WPBakery plugin. Go to Appearance > Install plugin and install it again to get the updated copy. Try to edit page after that. If you still have the issue then provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2020 at 16:44

    Hello,

    What is the max input vars limit on your server? Contact your hosting provider and ask to increase it to 3000 or 5000. Try to save the menu after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2020 at 16:42

    Hello,

    We can’t check your site because of the maintenance mode http://prntscr.com/vlkwqa
    Please, provide us with temporary WP Dashboard access to your site to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2020 at 11:54

    Hello,

    It was theme bug with search by SKU for products with a single variation.
    Fix will be included in the next theme update, so you don’t need to fix it by yourself.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2020 at 11:53

    Hello,

    Did you replace the yellow color (#f3c81c) in the Theme Options > Custom CSS?
    Did you edit the Pages > Home page > button elements to change the color?
    What colors (background and text) do you want for your buttons on default state and on hover?

    Could you, please, provide us with temporary WP Dashboard access to your site to check your changes?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2020 at 11:50

    Hello,

    1) Using custom CSS only. Do you want to hide it for all the pages or for the shop pages, products?

    2) Provide us with the temporary WP Dashboard access, please. We’ll try to help you with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2020 at 11:40

    Hello,

    We checked and found that the mentioned plugin uses WooCommerce actions: before_shop_loop and after_shop_loop https://prnt.sc/vlbvxe but before_shop_loop does not work and it breaks the HTML structure because plugin adds only close div tag. Contact plugin author and ask them to check why the first action does not work because we can do nothing from or side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2020 at 11:32

    Hello,

    Check now. Keep the following options enabled https://prnt.sc/vlco39

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2020 at 11:26

    Hello,

    Replace the previous code by this one

    .shop-full-width .products-grid .product:not(.product-category) {
        width: 50% !important;
        float: left;
    }
    .shop-full-width .page-content {
        padding: 0;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2020 at 11:16

    Hello,

    Use the [contact_form] shortcode to add a build-in form or you may try the Contact Form 7 plugin.
    To translate the build-in form use the Loco Translate plugin and translate the theme and WooPress Core plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 20:30

    Hello,

    Link to your screenshot does not work. Use the Lightshot screenshot tool to share the screenshot.
    I checked the product and don’t see problem with texts http://prntscr.com/vkzi6m

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 20:27

    Hello,

    Unfortunately, we don’t have such option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 20:26

    Hello,

    Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.

    https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-3

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 20:24

    Hello,

    You are using the Single product builder. Unfortunately, related products do not have this option if you use the builder. Only built-in layouts have the option to change the number of related products for mobile devices.

    You can submit feature request to add this option also for the single product builder https://www.8theme.com/taskboard/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 20:15

    Hello,

    1) Remove the token http://prntscr.com/vkz6hb and add the Business account, not personal http://prntscr.com/vkz76h

    2) You use Variation Swatches for WooCommerce plugin to add the variation swatches. Contact plugin author to get help with that issue. It’s not the built-in theme option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 20:04

    Hello,

    Do you mean that you used Brand feature to apply it for products like Boy or Girl filter?
    Take my apologies if I don’t understand you right.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 20:02

    Hello,

    Add the below code to Theme Options > Custom CSS

    .footer-product .et-wishlist-holder {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 19:57

    Hello,

    We don’t speak Spanish, please, write in English.
    Provide us with WP Dashboard access to your site to check the problem in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 19:54

    Hello,

    If you want to get the premium version of “YITH Wishlist” plugin you need to buy it.

    1) Use the header builder and add the Wishlist element to the place you need, for example https://gyazo.com/3a1c5a62906418f8bc12f879b7fcea48
    2) Follow the docs and set correct settings for the icon https://www.8theme.com/documentation/xstore/plugins/wishlist/
    3) It redirects to cart of you enable force redirect http://prntscr.com/vkytuf If this option is disabled then Buy now button redirects to checkout page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 19:47

    Hello,

    It works if you add the code http://prntscr.com/vkyoui and clear the cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 19:44

    Hello,

    Could you, please, go to Appearance > Themes > install and activate the default WooCommerce theme – Storefront and check if you have the same issue?
    Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 18:41

    Hello,

    Why do you add all of this custom http://prntscr.com/vkxcch if you can manage these styles using revolution slider options http://prntscr.com/vkxd87 ?
    Please, remove the custom CSS and use the Revolution slider settings and also read about responsive settings https://www.sliderrevolution.com/faq/responsive-content/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 18:34

    Hello,

    Can’t log in to your Dashboard to check the mentioned issue http://prntscr.com/vkx84k
    Provide us with correct WP Dashboard access at the start. We’ll check if we need FTP after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 18:30

    Hello,

    1) We can’t connect to your server using FTP http://prntscr.com/vkx47v
    2) Provide us access to your server error logs or send us your server error log file. We need it to find out what generates that 500 error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 18:24

    Hello,

    What is the link to your cPanel?
    If we use the link that you provided we get http://prntscr.com/vkx193

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2020 at 18:21

    Hello,

    1) You can add the margin-bottom for the main header area of the headers https://gyazo.com/c94af7f0902d316dfbc9fb8e7ada8ccb

    2) We don’t have the option to use a different logo for the mobile menu. You can just disable it in the mobile menu settings http://prntscr.com/vkwzjx

    3) We used the multiple headers option to create headers for the languages and with overlap effect https://youtu.be/BpeXfzNwkOc So, edit every header to add changes and then clear plugin cache and server cache.

    Regards

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    Viewing 12,990 results - 12,961 through 12,990 (of 30,391 total)
Viewing 30 posts - 12,961 through 12,990 (of 30,391 total)
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